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Are Shipping And Billing Addresses The Same? Disappeared Rate Topic   - - - - -

 
  • yckelvin
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Posted 03 November 2015 - 04:24 PM #1

Dear Sir/Madam,

 

Do anyone know in what situation, the statement "Are shipping and billing addresses the same?" doesn't show up? 

 

I make order and do checkout, I can't see the statement "Are shipping and billing addresses the same?", is there a setting I should enable or disable it? 

 

Best regards,

 

Kelvin.



 
  • cscartrocks
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Posted 04 November 2015 - 06:03 AM #2

Make sure the billing and shipping fields are the same in admin setup.


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  • yckelvin
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Posted 04 November 2015 - 06:16 AM #3

All fields in Shipping section can be found in Billing section except the Address Type, how can I add the Address Type back into the Billing section?

 

Is it the reason why I can't find the statement "Are Shipping And Billing Addresses The Same?" in checkout page?

 

Best regards,

Kelvin

Are Shipping And Billing Addresses The Same?

 
  • eComLabs
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Posted 04 November 2015 - 09:15 AM #4

 

All fields in Shipping section can be found in Billing section except the Address Type, how can I add the Address Type back into the Billing section?

 

Is it the reason why I can't find the statement "Are Shipping And Billing Addresses The Same?" in checkout page?

 

Best regards,

Kelvin

Are Shipping And Billing Addresses The Same?

 

 

Please make sure that:

 

- profile fields settings (show + required) are the same in admin panel for both sections

- the show and required options are disabled for the Address type field


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  • MrGrant
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Posted 30 April 2016 - 11:50 PM #5

I have the same issue.

 

The majority of my Customers only care about their shipping address so I have set that to show first.

 

Admin > Settings > Checkout > Profile address section order > Shipping first

 

If a Customer clicks Register it works ok and Billing and shipping addresses are the same is shown.

 

But if you add a product to the cart and check out as Guest then Billing and shipping addresses are the same isn't there and all the profile fields have to be filled out manually by the Customer before they can proceed.

 

If it's changed to Profile address section order > Shipping first and refreshed then the shipping/billing same checkbox shows up again.

 

I have double checked that all my profile fields are the same (as noted above) and they are. I've tried on fresh installs of V4.3.5 and V4.3.6 and the same happens on both.


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  • P-Pharma
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Posted 01 May 2016 - 05:19 AM #6

Do you run a special skin or onestepcheckout?

 

I am encountering the same. But I have a custom skin and onestepcheckout.



 
  • MrGrant
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Posted 01 May 2016 - 10:41 PM #7

No. I get the problem on a fresh install of V4.3.6

 

When you make this setting...

Admin > Settings > Checkout > Profile address section order > Shipping first

 

Add some products and checkout as Guest

Are shipping and billing addresses the same? - GONE!


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  • cscartrocks
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Posted 02 May 2016 - 05:41 AM #8

No. I get the problem on a fresh install of V4.3.6

 

When you make this setting...

Admin > Settings > Checkout > Profile address section order > Shipping first

 

Add some products and checkout as Guest

Are shipping and billing addresses the same? - GONE!

 

You can go to Administration->Profile and click the radio button of E-mail field under Shipping address section for both Profile and Checkout columns.


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  • MrGrant
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Posted 02 May 2016 - 10:09 AM #9

That worked. Thank you so much!


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  • cscartrocks
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Posted 03 May 2016 - 03:43 PM #10

That worked. Thank you so much!

 

You are welcome. :)


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