[Phil Holding]

Hello,

 

I have been setting up the Out of Stock actions for various produts (without options) in my admin - I can see that if a customer checks the "send me an email when back in stock" option, their email is stored in the Subscribers tab of that product.

 

My question - once I change the stock level from ZERO to a positive value, does an automated email go out or should I be manually emailing that customer?

 

If it is automated, then those emails are not working - where should I go to fix the problem?

 

Kind regards

 

Phil Holding

 

 

[mokeshop]

I have tested this option and it works automatically. Check your email settings in the admin panel or check junk folder.

[eComLabs]

 

If it is automated, then those emails are not working - where should I go to fix the problem?

 

If you do not change the amount in stock directly in the database, the system will send notifications automatically. If it does not work. please contact CS-Cart support team

[ThomH]

If you are changing the amount with a third party script or have products with variants and want to use the back in stock notifications this back in stock add-on will be useful.

[editaweb]

Hi,

 

i've enable "sign up for notification" but it is not applied to products tracked with options... how can i do?

I've some options like "size" and i want manage the availability notification for single option... is possible?

 

Thanks

[eComLabs]

I am afraid, this is not possible on the clean CS-Cart installation. Additional code modifications are required

[ThomH]

Hi,

 

i've enable "sign up for notification" but it is not applied to products tracked with options... how can i do?

I've some options like "size" and i want manage the availability notification for single option... is possible?

 

Thanks

Is not supported in cs-cart, a possible solution in post #4.

[Mtech]

After re-stocking and notification email is sent, does CS Cart clear-out the subscriber emails for this product from database?

[eComLabs]

After re-stocking and notification email is sent, does CS Cart clear-out the subscriber emails for this product from database?

 

yes, subscribers are deleted from the database

[Mtech]

Thank you @eComLabs. You're an asset to this community.

 

Is there a way to find these email addresses, after they're deleted? Are they recorded anywhere?

 

I will suggest to CS-Cart to update this Subscriber feature by adding option to archive our non-registered and registered customer email addresses, instead of deleting them.

 

There will be instances where they miss "in-stock" email notification and have to be reminded again.   

[eComLabs]

No, you cannot find email addresses after they are deleted. In order to disable deletion you can open the app/functions/fn.common.php, find the fn_send_product_notifications function and delete the following line of code

db_query("DELETE FROM ?:product_subscriptions WHERE product_id = ?i", $product_id);