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Costumer And Orderadministration Are Not Getting Emails Rate Topic   - - - - -

 
  • Mieke
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  • Join Date: 22-Jul 15
  • 6 posts

Posted 01 October 2015 - 07:01 PM #1

Hello,

 

when a customer places an order, both the customer and my webshop do not receive a confirmation of the order in an e-mail. 

 
However, when I decline an order, the conformation e-mails are sent to both the customer and my webshop. 
 
Do I need to make an adjustment in my settings or is there something wrong at Cs-cart? 
 
I look forward hearing from you.
 
Greatings,
 
Mieke 


 
  • eComLabs
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Posted 02 October 2015 - 09:15 AM #2

Mike,

 

Please check Order status settings. Each status has the following options:

 

Notify customer — tick the check box if you want to inform the customer about placing the order with this status or changing the order information.
 
Notify orders department — tick the check box if you want to inform the store administrator about placing the order with this status.

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  • Mieke
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Posted 02 October 2015 - 02:23 PM #3

Thanks for your answer eComLabs.

 

Everything is set the way you say. Maybe there is another setting not properly adjusted?

 

Thanks for helping me;)

 

Mieke