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Mail Notification Error
Posted 01 June 2015 - 04:54 PM #1
I have started getting this error when i want to update any order status. I have contacted my hosting company, they checked email server and replied everything is working fine.
ErrorSMTP Error: Data not accepted.
ErrorMessage could not be sent.
Mailer Error: SMTP Error: Data not accepted.
SMTP server error:
Also my web mail is working fine and i can send email from my Iphone with same email account.
I have checked all email settings from my admin, they are also OK.
I have never experienced this error and my website has been running more than 1 year.
How can identify the problem and solve it.
Thanks.
ErrorSMTP Error: Data not accepted.
ErrorMessage could not be sent.
Mailer Error: SMTP Error: Data not accepted.
SMTP server error:
Posted 01 June 2015 - 07:07 PM #2
possibly you have installed 3rd-party modules recently and one of them causes the issue
if it is possible, please try to disable these modules one-by-one and test order status change.
also do other email notifications work properly? e.g. registration of new user?
best regards,
WSA team
Posted 01 June 2015 - 07:37 PM #3
Thank you for your reply.
I just disabled a add on i installed long time ago tried but got same error again.
Yes, actually SMTP error occurs for new customer registration too. There was no change / edit with my software before this error. I suppose it is because of email server however hosting team checked mail server logs and there is nothing unusual.
Posted 01 June 2015 - 08:48 PM #4
Did you try setting up the same account on Thunderbird to see if it works?
Version 4.9.3 SP1
Posted 01 June 2015 - 09:14 PM #5
Is there any port field in Cs-Cart admin panel. I am using it from my iphone and it works fine.
Posted 16 June 2015 - 01:57 PM #6
I'm having a similar issue,
We use amazon SES system, the identical settings work for another domain on 4.1.4
However on a 4.3.1 website we are getting the error "SMTP Error: Data not accepted."
This is only on order changes, and not on user updates or other emails etc, ( all non order mails deliver correctly)
Anyone else with this issue? OR how to correct it?
Stephen
www.cartbooster.ie
Posted 16 June 2015 - 06:45 PM #7
please contact your server admin and ask to check error logs
best regards,
WSA team
Posted 14 April 2016 - 07:58 AM #8
Hi,
[SOLVED] ! Details here:
To resolve the issue " Mailer Error: SMTP Error: Data not accepted. ",
Check all connection settings to be set properly:
Host: outlook.office365.com:587
User: user1@example.com
Pass: secretpassword
Use Encrypted Connection: TLS
SMTP Authentification: Checked
Make sure that the user "user1@example.com" set above has the "Send As" permissions set (in Office365 administration panel), for the store administrations email account set in "CS-Cart > Settings > Company" .
For example: user1@example.com should be allowed to send emails from mystoreadmin@example.com in Office365 exchange settings.
Posted 23 January 2018 - 11:27 AM #10
Hi guys i have the same problem,
sending transactional email with Zoho, but my form give me same error:
Mailer Error: SMTP Error: Data not accepted
And even form I want to send with zoho,
what i need to fix?
Thanks