Version 4.2
Even if on Administration → Order statuses → Processed, I have tick on “Notify orders department”, when I place an order I dont receive email.
If I go to orders and change the status to anything else, I receive email. I also receive email when I change the status back to “Processed”.
Any ideas?
hi,
[quote][color=#282828][font=arial, verdana, tahoma, sans-serif]Even if on Administration → Order statuses → Processed, I have tick on “Notify orders department”, when I place an order I dont receive email.[/font][/color]
[color=#282828][font=arial, verdana, tahoma, sans-serif]If I go to orders and change the status to anything else, I receive email. I also receive email when I change the status back to “Processed”.[/font][/color][/quote]
the check box works only for newly placed orders
when you change status manually, another check boxes are applied.
which payment method is used for these processed orders?
also have you checked whether for new processed orders, customers receive email?
best regards,
WSA team
Yes I understand that this box is for new orders, but I dont get email when a new order is placed.
I use Paypal as a payment method.
Customer also doesn't receive email.
I also have problem… both customer, order department , and vendor did not receive any notification…