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Wrong Status On Orders After Upgrade Rate Topic   - - - - -

 
  • veganermat
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  • Join Date: 04-Nov 14
  • 54 posts

Posted 14 May 2015 - 12:55 PM #1

hi i have upgraded to latest version. But now all new orders are coming in with wrong status. It comes in with status O sent when it should get in as behandles/under treatment status P...

have they canged the letters in status or something. my customers is very disturbed and we can't see whats sent or not if this is not function like it should and I manualy have to change the status for every order.

 

Posted 14 May 2015 - 08:06 PM #2

hi,

CS-Cart does not change order status letters...
Status P is set only in 2 cases:
1. Order is placed via online processor and the payment is successful
2. Order total is 0

Possibly your case is #1 and order receives status O for online payments in case of additional verification on payment side for transaction or the transaction is pending.

Please try this:
1. recreate all online payments in cs-cart admin panel - possibly some payment configuration was updated badly
2. if it doesn't help, please contact payment support for assistance

best regards,
WSA team

 
  • eComLabs
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  • 19051 posts

Posted 15 May 2015 - 08:45 AM #3

Looks like the issue with PayPal IPN in 4.3.1. Please contact CS-Cart team

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  • japanexp
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  • Join Date: 02-Nov 13
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Posted 22 May 2015 - 10:42 AM #4

Please add your comment here:

http://forum.cs-cart...ending-payment/

I have an open support ticket for this, but no action so far. Also I am always unhappy being charged support credits for bugs...