Dear Friends,
We are glad to inform you that have released new add-on: Freshdesk integration
Integration of CS-Cart with the cloud-based customer support platform "Freshdesk" (freshdesk.com). CS-Cart “Freshdesk†add-on is very easy and comfortable module for use customers and administrators. Users can post new questions in the customer area. Improve your customers support with the CS-Cart “Freshdesk†add-on.
General features:
- Compatible with CS-Cart 4.2.x, 4.3.x;
- Ability to create tickets with different content;
- Ability to view all the tickets;
- Ability to create new ticket in admin panel;
- Ability to create new ticket in Customer area;
- Ability to add comments;
- Ability to search tickets by e-mail;
- Ability to set status for ticket;
- Ability to set priority for ticket;
- Ability to assign type of ticket;
- Ability to update values of custom fields in ticket;
- Ability to create new ticket in Customer area;
- Ability to add comments;
- Customer can easy validate his account by e-mail.
Page of control tickets:
Page of editing tickets:
Page to create a new ticket in the Customer area:
Ticket list page in the Customer area:
The detailed ticket page in the Customer area:
Demo is available:
Please, do not hesitate contact us if you have any additional questions.
Official product page is here.
Thank you for the your time.
