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Random Customers Cannot Check Out - So Frustrated! Rate Topic   - - - - -

 
  • Angeltown
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Posted 02 May 2015 - 03:36 PM #1

OK, sometimes customers cannot check out when purchasing items on promotions. The 'Continue Shopping' button is displayed instead of payment options.

It seems to be random cart promotions. I've been over and over the promotions and they look fine. In fact one that's happening right now is a promotion several of us tested yesterday and it was working great. However now it's not working and the customers cannot check out.

I am getting super frustrated with these random buggy things!

We're using MV 4.2.4 and we absolutely must get this working properly. Is there some kind of strange bug or something that needs fixed? Has anybody here had similar issues?

Please help us with this! :confused:

CS-Cart 4.7.4 & CS-Cart Multi-Vendor 4.9.1


 
  • johnbol1
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Posted 02 May 2015 - 04:31 PM #2

ask your customers what browser the are using, I had a similar thing a few versions ago and it came down to internet explorer compatibility settings

John

Custom printed hi visibility clothing sale the UK's online hivis safety shop
v4.5.2


 
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Posted 02 May 2015 - 04:37 PM #3

ask your customers what browser the are using, I had a similar thing a few versions ago and it came down to internet explorer compatibility settings

John


Thanks, John! But it's not working for me in Chrome 42 or another admin in Firefox.

CS-Cart 4.7.4 & CS-Cart Multi-Vendor 4.9.1


 
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Posted 02 May 2015 - 07:48 PM #4

OK, working now! eCom Labs to our rescue once again!!! :grin:

CS-Cart 4.7.4 & CS-Cart Multi-Vendor 4.9.1


 

Posted 03 May 2015 - 12:34 AM #5

what was the solution?
cs-cart 4.2.1