Orders Copy On Admin Email ?!?

General General Questions
1

how can I set to receive orders copy on admin email address ?



thanks

2

You can try adding the admin email address to Orders dept email separated by comma. In Setting - Company

orders@domain.com, admin@domain.com

or create an email address for the order department and have it forward to as many addresses as you need

3

[quote name='zeero6' timestamp='1424703312' post='206223']

You can try adding the admin email address to Orders dept email separated by comma. In Setting - Company

orders@domain.com, admin@domain.com

or create an email address for the order department and have it forward to as many addresses as you need

[/quote]



I v tried with both email address (on Orders dept email comma separated) but I do not received order copy in none of those two email address …

4

Victor,



You set the email addresses in the Companies page for your store. It does accept multiple email addresses if they are RFC compliant (comma separated and otherwise formed correctly). It is not clear if you are asking where the order notification for admin is set or whether you are wanting to send that notification to more than one email address.

5

[quote name='tbirnseth' timestamp='1424722991' post='206243']

Victor,



You set the email addresses in the Companies page for your store. It does accept multiple email addresses if they are RFC compliant (comma separated and otherwise formed correctly). It is not clear if you are asking where the order notification for admin is set or whether you are wanting to send that notification to more than one email address.

[/quote]



Hi tbirnseth,



maybe I was not clear enough ,sorry



What I need :[list]

[*]when an order is placed on our web-shop , I want to received a copy of it on a specific email address (admin email address or another one created especially for this )

[/list]

Now I received just “order statuses” modifications .

6

Note that the Notify orders department setting should be enabled for the corresponding order statuses

7

[quote name=‘eComLabs’ timestamp=‘1424781707’ post=‘206294’]

Note that the Notify orders department setting should be enabled for the corresponding order statuses



http://demo.cs-cart…s.manage&type=O

[/quote]



YESSSS :D now it works



Thanks eComLabs and thanks All !

8

[quote name=‘victorb’ timestamp=‘1424860580’ post=‘206373’]

YESSSS :D now it works



Thanks eComLabs and thanks All !

[/quote]



You are welcome! :)

9

Hi All - this thread is on a similar path as my issue so thought I would try here before posting a new topic.



My issue is that none of the new order or order status e-mails are being received to orders department (not sure if they are being sent either). The contact form and other forms using the form add-on work fine.



I have checked all the order status's to send to order department, I have set all e-mails correctly in both company settings page (admin/company) and manage stores company page).



Actually, it all worked great but I migrated to a new hosting company, from godaddy to hostgator. The migration and website all work perfect, no issues or errors, but for some reason the e-mails sent from the store don't work. Have tried send mail, send w/ php too.



Any ideas would be greatly appreciated.



Jacson

10

[quote name='jacson' timestamp='1424978034' post='206555']

Hi All - this thread is on a similar path as my issue so thought I would try here before posting a new topic.



My issue is that none of the new order or order status e-mails are being received to orders department (not sure if they are being sent either). The contact form and other forms using the form add-on work fine.



I have checked all the order status's to send to order department, I have set all e-mails correctly in both company settings page (admin/company) and manage stores company page).



Actually, it all worked great but I migrated to a new hosting company, from godaddy to hostgator. The migration and website all work perfect, no issues or errors, but for some reason the e-mails sent from the store don't work. Have tried send mail, send w/ php too.



Any ideas would be greatly appreciated.



Jacson

[/quote]



Have you contacted the new hosting about this issue? Are there other settings changed after the host migration?

11

Yes - i have a ticket with the hosting company, Hostgator, they have not responded yet. What kind of perplexes me is that the Forms work, just not the automatic sends by the store scripts. So what ever “send” function the forms are using must be different then the send program that the store scripts are using. But because the forms work it makes me think that there is not much wrong with the hosting setup.



Thanks for the reply, if I get results from the hosting company I will post here.

12

One point of note, can I determine which send method the “forms” add-on is using compared to the order department notifications? Because the forms work, seems that there must be a difference in the way the forms are sending compared to the order notices??



Jacson

13

They all use the same underlying mail methods. Check your Settings/Email settings being correct for your server.



We have a 'Log Email' addon that is very cheap that will tell you if it is passing info to the mail server or not and list the To, Subject of every email sent from your system in the Admin/Logs. URL is: https://www.ez-ms.co…il-logging.html

14

Hi. I tried to check on Log Email but I cannot find the quotation,. How much will that cost on top of the monthly bill?