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Orders Copy On Admin Email ?!? Rate Topic   - - - - -

 
  • victorb
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Posted 21 February 2015 - 05:35 PM #1

how can I set to receive orders copy on admin email address ?

thanks

 
  • zeero6
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Posted 23 February 2015 - 02:55 PM #2

You can try adding the admin email address to Orders dept email separated by comma. In Setting - Company
orders@domain.com, admin@domain.com
or create an email address for the order department and have it forward to as many addresses as you need

Version 4.9.3 SP1


 
  • victorb
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Posted 23 February 2015 - 04:33 PM #3

You can try adding the admin email address to Orders dept email separated by comma. In Setting - Company
orders@domain.com, admin@domain.com
or create an email address for the order department and have it forward to as many addresses as you need


I v tried with both email address (on Orders dept email comma separated) but I do not received order copy in none of those two email address ...

 
  • tbirnseth
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Posted 23 February 2015 - 08:23 PM #4

Victor,

You set the email addresses in the Companies page for your store. It does accept multiple email addresses if they are RFC compliant (comma separated and otherwise formed correctly). It is not clear if you are asking where the order notification for admin is set or whether you are wanting to send that notification to more than one email address.

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  • victorb
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Posted 24 February 2015 - 08:10 AM #5

Victor,

You set the email addresses in the Companies page for your store. It does accept multiple email addresses if they are RFC compliant (comma separated and otherwise formed correctly). It is not clear if you are asking where the order notification for admin is set or whether you are wanting to send that notification to more than one email address.


Hi tbirnseth,

maybe I was not clear enough ,sorry

What I need :
  • when an order is placed on our web-shop , I want to received a copy of it on a specific email address (admin email address or another one created especially for this )
Now I received just "order statuses" modifications .

 
  • eComLabs
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Posted 24 February 2015 - 12:41 PM #6

Note that the Notify orders department setting should be enabled for the corresponding order statuses

http://demo.cs-cart....s.manage&type=O
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  • victorb
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Posted 25 February 2015 - 10:36 AM #7

Note that the Notify orders department setting should be enabled for the corresponding order statuses

http://demo.cs-cart....s.manage&type=O


YESSSS :D now it works

Thanks eComLabs and thanks All !

 
  • eComLabs
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Posted 25 February 2015 - 10:53 AM #8

YESSSS :D now it works

Thanks eComLabs and thanks All !


You are welcome! :)
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  • jacson
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Posted 26 February 2015 - 07:13 PM #9

Hi All - this thread is on a similar path as my issue so thought I would try here before posting a new topic.

My issue is that none of the new order or order status e-mails are being received to orders department (not sure if they are being sent either). The contact form and other forms using the form add-on work fine.

I have checked all the order status's to send to order department, I have set all e-mails correctly in both company settings page (admin/company) and manage stores company page).

Actually, it all worked great but I migrated to a new hosting company, from godaddy to hostgator. The migration and website all work perfect, no issues or errors, but for some reason the e-mails sent from the store don't work. Have tried send mail, send w/ php too.

Any ideas would be greatly appreciated.

Jacson

 
  • cscartrocks
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Posted 26 February 2015 - 07:37 PM #10

Hi All - this thread is on a similar path as my issue so thought I would try here before posting a new topic.

My issue is that none of the new order or order status e-mails are being received to orders department (not sure if they are being sent either). The contact form and other forms using the form add-on work fine.

I have checked all the order status's to send to order department, I have set all e-mails correctly in both company settings page (admin/company) and manage stores company page).

Actually, it all worked great but I migrated to a new hosting company, from godaddy to hostgator. The migration and website all work perfect, no issues or errors, but for some reason the e-mails sent from the store don't work. Have tried send mail, send w/ php too.

Any ideas would be greatly appreciated.

Jacson


Have you contacted the new hosting about this issue? Are there other settings changed after the host migration?

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  • jacson
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Posted 26 February 2015 - 09:47 PM #11

Yes - i have a ticket with the hosting company, Hostgator, they have not responded yet. What kind of perplexes me is that the Forms work, just not the automatic sends by the store scripts. So what ever "send" function the forms are using must be different then the send program that the store scripts are using. But because the forms work it makes me think that there is not much wrong with the hosting setup.

Thanks for the reply, if I get results from the hosting company I will post here.

 
  • jacson
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Posted 27 February 2015 - 12:01 AM #12

One point of note, can I determine which send method the "forms" add-on is using compared to the order department notifications? Because the forms work, seems that there must be a difference in the way the forms are sending compared to the order notices??

Jacson

 
  • tbirnseth
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Posted 27 February 2015 - 02:43 AM #13

They all use the same underlying mail methods. Check your Settings/Email settings being correct for your server.

We have a 'Log Email' addon that is very cheap that will tell you if it is passing info to the mail server or not and list the To, Subject of every email sent from your system in the Admin/Logs. URL is: https://www.ez-ms.co...il-logging.html

EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • ragortue
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Posted 08 March 2015 - 06:38 PM #14

Hi. I tried to check on Log Email but I cannot find the quotation,. How much will that cost on top of the monthly bill? Posted Image