Yes, but this was already discussed at length. The solution is:P-Pharma,
What problems do you have with current protocol, and do you have any ideas on how to make it better?
Replace the current bug track (IP.tracker) for a real bug tracker.
Implement a good bug scrubbing protocol. The current one does not work. Because of this people give up on reporting bugs.
Stop closing bug reports before they are fixed.
Make it easy to see what the status of each bug is.
Only mark it fixed if the fix is included in a specific release. Make this easy to see.
Create an overview of all open bugs. For everyone to see.
It is almost always needed to check back on bugs and ask when a fix will be provided. Especially if a fix has been promised long ago. Its needed to remind you, because it seems bugs are simply forgotten.Unreported - probably, but not lost or forgotten. I assume that there can be exceptions, and we can find some cases when bug was not fixed, but each such case is discussed individually, and if you have some of those let me know and will take it under control.
I dont think this is strange because your bug tracking software does not show which 'closed' bugs are bugs that need to be fixed.