I have installed the vivashop theme but nothing is visible on the storefront.When we tried contacting their support they replied as :We have analyzed your server and here is what we have found:
The VIVAshop had successfully been activated since the SUCCESS confirmation was received in the custom script we had created for you. Therefore it is not a theme problem anymore.
There are several issues with your CS-Cart installation caused by either a faulty upgrade or custom core file modifications.
The first issue we initially saw was that none of your themes could be displayed once they were activated, including the default CS-Cart responsive theme that has nothing to do with our code. Reason for none of your themes being displayed was caused because there was an “index.html” file in the root of your CS-Cart installation which had priority over the “index.php” file.
The second issue is that your database is either corrupted or was modified. The “cscart_categories” table is missing the “level” column.
The third issue is that you are missing language variables in your database. T
But the thing is i have installed the other default theme and checked then it is visble but the vivashop theme is not visible.So please can anybody figure out this.
Thanks in advance.
If all other themes are working and viva not then they should help you further with this.
Also check if there is an index.html file in that theme and rename it index.html.bak and see if its working.
Index.html overruled the php file, so when you rename or remove that file it goes searching for index.php file.
See if that worked out.
Regards
There is no index.html file in the theme folder.
[quote name='madhuri' timestamp='1419686809' post='201068']
But the thing is i have installed the other default theme and checked then it is visble but the vivashop theme is not visible.So please can anybody figure out this.
[/quote]
Please contact Vivashop theme developers and ask them to check this issue. As you bought their license, hope they will check it free of charge as they a familiar with the structure of this theme
Ok
[quote name='madhuri' timestamp='1419686809' post='201068']
But the thing is i have installed the other default theme and checked then it is visble but the vivashop theme is not visible.So please can anybody figure out this.
[/quote]
Hello madhuri,
As we already discussed on our support site and from the post you've made when you started this topic you already have the answer to your questions.
The issues you have been running into are not related to our theme because you have modified CS-Cart core files and even a customized CS-Cart database schema so you cannot expect any theme to behave normally.
Unless we are specifically hired, it is not our job to diagnose custom code as it is up to the third party developer to ensure that the code is correct and debug it if necessary. So please be sure that the custom CS-Cart core file modifications work correctly and do not affect other parts of CS-Cart or make a fresh CS-Cart installation to avoid more issues in the future.
Furthermore, we came into the office on our free Christmas day to specifically assist you as we considered your issues an urgent matter and after spending 3 hours debugging your CS-Cart installation we fixed your index.html problem (that didn't allow ANY themes to work) and diagnosed your CS-Cart installation issues all free of charge. Hopefully you can appreciate this.
Kind regards,
EnergoThemes
If you have a site server backup trough cpanel or directadmin you can remove the cscart and place an older backup that worked with a restore.
I make daily backups on my server, admin cs cart and HomeNas.
When you have that it easy to put everything back and problems are quickly solved.
Regards