Hello
Something strange happens with my website since a few days.
Sometimes (not all the time) when I click on a link (frontstore or backoffice) the target page does not appears. I obtain a white (empty) page and nothing happens.
In order to reach the target page, I must clic into the url address bar and click “enter”.
Then, the target page appears.
Also, when I am into my back office, I sometimes obtain the following message from cascart :
Oops, something went wrong (Internal Server Error). Please try again.
What happens ? Does it comes from cascara or from my server ?
As always, your help will be very helpful. Thanks in advance.
Leo
Dear Leo,
Sometimes this happens because of third party add-ons.
Have you installed any add-ons recently? If yes, try to disable them and check your website again.
Best regards, Alt-team.
Hello and many thanks for the answer.
I did not install third party addon.
But it's possible that this troubles have appeared since the last upgrade 4,0,2 to 4,[size=4]0,3…[/size]
[size=4]I don't know what to do…[/size]
Ask your server administrator to check error logs.
OK, I asked to my server admin.
We wrote the following lines into the index.php :
ini_set(‘display_errors’,1);
[size=4]error_reporting(E_ALL);[/size]
Now, we see that there's a trouble with the line 19
if (version_compare($php_value, '5.3.0') == -1) {
in the index.php file.
My php version is 5,3 but when I open info.php, this is what I see :
Also, in my .htaccess file, I can read this : [size=4]DirectoryIndex index.html index.php[/size]
SetEnv PHP_VER 5_3
SetEnv REGISTER_GLOBALS 0
Order Allow,Deny
Allow from all
so, now the situation is :
when I try to log to my website using 82 port (no cache), I can see : [size=4] [/size]
[size=4]Service[/size]
unavailable
Sorry, service is temporarily unavailable.
When I try to log using normal url it seems to work fine, but I still face the trouble with white pages
Any ideas ?