Missing Orders

Store Builder Questions
1

Hello everyone!

I have a little problem. It seems that some orders disappear from the admin panel for no reason. It has happened 3 times so far. I did recovered them from my DB, I changed the status to “Open” and they re-appeared. But I am concerned, what is the problem. The only thing I can imagine is that when an order with an online payment method is not processed it is automatically deleted. Could that be the case? If yes, can I change that? Has anyone else faced the same problem? Any other ideas?



Thanks in advance guys!



PS. the missing orders that i recovered from the DB had “N” for value in the “status” field. Maybe this can help…

2

Have you checked the Incomplete orders link on the top right part of the orders manage page?

3

I didn't check, maybe it is that. But now, i manually changed the status to “open”, so i can't check if you are right! I will keep it in mind!

4

Orders → View orders → Gear icon on the top right side → Incomplete orders



Please check if the repay feature is enabled for the Open order status. It looks like your customers tried to repay existent orders for some reason

5

The repay is not checked, so this is not a problem. Maybe it is the “incomplete orders”. I will check there when i have another order missing!

6

You were right my friend, another order went “missing”, I checked the “incompleted orders” and … voila!!! There it was!!! Do you know the reason why an order moves to the incompleted?

7

[quote name='tasos1988' timestamp='1417686358' post='198722']

You were right my friend, another order went “missing”, I checked the “incompleted orders” and … voila!!! There it was!!! Do you know the reason why an order moves to the incompleted?

[/quote]



Please check the description of all statuses here: