[tasos1988]

Hello everyone!
I have a little problem. It seems that some orders disappear from the admin panel for no reason. It has happened 3 times so far. I did recovered them from my DB, I changed the status to "Open" and they re-appeared. But I am concerned, what is the problem. The only thing I can imagine is that when an order with an online payment method is not processed it is automatically deleted. Could that be the case? If yes, can I change that? Has anyone else faced the same problem? Any other ideas?

Thanks in advance guys!

PS. the missing orders that i recovered from the DB had "N" for value in the "status" field. Maybe this can help...

[cscartrocks]

Have you checked the Incomplete orders link on the top right part of the orders manage page?

[tasos1988]

I didn't check, maybe it is that. But now, i manually changed the status to "open", so i can't check if you are right! I will keep it in mind!

[eComLabs]

Orders -> View orders -> Gear icon on the top right side -> Incomplete orders

Please check if the repay feature is enabled for the Open order status. It looks like your customers tried to repay existent orders for some reason

[tasos1988]

The repay is not checked, so this is not a problem. Maybe it is the "incomplete orders". I will check there when i have another order missing!

[tasos1988]

You were right my friend, another order went "missing", I checked the "incompleted orders" and .... voila!!! There it was!!!! Do you know the reason why an order moves to the incompleted?

[eComLabs]

You were right my friend, another order went "missing", I checked the "incompleted orders" and .... voila!!! There it was!!!! Do you know the reason why an order moves to the incompleted?

Please check the description of all statuses here:

https://www.cs-cart....er_statuses.htm