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Missing Orders
Posted 01 December 2014 - 12:28 PM #1
I have a little problem. It seems that some orders disappear from the admin panel for no reason. It has happened 3 times so far. I did recovered them from my DB, I changed the status to "Open" and they re-appeared. But I am concerned, what is the problem. The only thing I can imagine is that when an order with an online payment method is not processed it is automatically deleted. Could that be the case? If yes, can I change that? Has anyone else faced the same problem? Any other ideas?
Thanks in advance guys!
PS. the missing orders that i recovered from the DB had "N" for value in the "status" field. Maybe this can help...
Posted 01 December 2014 - 12:30 PM #2
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Posted 01 December 2014 - 12:47 PM #3
Posted 01 December 2014 - 02:26 PM #4
Please check if the repay feature is enabled for the Open order status. It looks like your customers tried to repay existent orders for some reason
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Posted 02 December 2014 - 09:36 AM #5
Posted 04 December 2014 - 09:45 AM #6
Posted 04 December 2014 - 09:53 AM #7
You were right my friend, another order went "missing", I checked the "incompleted orders" and .... voila!!! There it was!!!! Do you know the reason why an order moves to the incompleted?
Please check the description of all statuses here:
https://www.cs-cart....er_statuses.htm
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