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  • tasos1988
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Posted 01 December 2014 - 12:28 PM #1

Hello everyone!
I have a little problem. It seems that some orders disappear from the admin panel for no reason. It has happened 3 times so far. I did recovered them from my DB, I changed the status to "Open" and they re-appeared. But I am concerned, what is the problem. The only thing I can imagine is that when an order with an online payment method is not processed it is automatically deleted. Could that be the case? If yes, can I change that? Has anyone else faced the same problem? Any other ideas?

Thanks in advance guys!

PS. the missing orders that i recovered from the DB had "N" for value in the "status" field. Maybe this can help...

 
  • cscartrocks
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Posted 01 December 2014 - 12:30 PM #2

Have you checked the Incomplete orders link on the top right part of the orders manage page?

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  • tasos1988
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Posted 01 December 2014 - 12:47 PM #3

I didn't check, maybe it is that. But now, i manually changed the status to "open", so i can't check if you are right! I will keep it in mind!

 
  • eComLabs
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Posted 01 December 2014 - 02:26 PM #4

Orders -> View orders -> Gear icon on the top right side -> Incomplete orders

Please check if the repay feature is enabled for the Open order status. It looks like your customers tried to repay existent orders for some reason
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  • tasos1988
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Posted 02 December 2014 - 09:36 AM #5

The repay is not checked, so this is not a problem. Maybe it is the "incomplete orders". I will check there when i have another order missing!

 
  • tasos1988
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Posted 04 December 2014 - 09:45 AM #6

You were right my friend, another order went "missing", I checked the "incompleted orders" and .... voila!!! There it was!!!! Do you know the reason why an order moves to the incompleted?

 
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Posted 04 December 2014 - 09:53 AM #7

You were right my friend, another order went "missing", I checked the "incompleted orders" and .... voila!!! There it was!!!! Do you know the reason why an order moves to the incompleted?


Please check the description of all statuses here:

https://www.cs-cart....er_statuses.htm
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