Can Not Set Up A Text Option For Product

i try to set up a text option for product, it can display on the product detail page , but the product can not be added to the cart any more .

it always says



[color=#492302][font=Roboto]NoticeThe xxxx has options or option variants that are not available anymore, so it was removed from cart [/font][/color]



[color=#492302][font=Roboto]see details in attached area.[/font][/color]



[color=#492302][font=Roboto]please help[/font][/color]





[color=#492302][font=Roboto]thanks[/font][/color]

Snap3.jpg

933206.JPG

Dear Martin1979,



We have checked this option and everything works fine on CS-Cart online demo.

We have made a global option and applied it as a link.



Did you do the same?



Best regards, Alt-team.

If you use option combinations, try to rebuild them

Dear All Team

thanks for your reply,

no i try use options in a single product.

no lucky.

Would you please try it again?

thanks


[quote name='Alt-team' timestamp='1417071966' post='198110']

Dear Martin1979,



We have checked this option and everything works fine on CS-Cart online demo.

We have made a global option and applied it as a link.



Did you do the same?



Best regards, Alt-team.

[/quote]

[quote name='eComLabs' timestamp='1417082776' post='198141']

If you use option combinations, try to rebuild them

[/quote]

Thanks, i tried ,but still not working, please check the image

Snap4.jpg

[quote name='eComLabs' timestamp='1417082776' post='198141']

If you use option combinations, try to rebuild them

[/quote]

hi

i tried yours , no sucess

see my images, i test both i local and remote serve , don't work. i use the latest cs cart version.

thanks

gloable.jpg

933207.JPG

933208.JPG

Snap8.jpg

Additional examination is required here. If you are interested, please contact us.

Dear Martin,



It seems that you did everything right.



Perhaps the problem is in the third-party add-ons or modifications.

Also, the problem can be in the cache. Try to clear it.



Best regards, Alt-team.

[quote name='Alt-team' timestamp='1417171752' post='198242']

Dear Martin,



It seems that you did everything right.



Perhaps the problem is in the third-party add-ons or modifications.

Also, the problem can be in the cache. Try to clear it.



Best regards, Alt-team.

[/quote]



Hi Al-team

thanks for the reply, i just figure out the problem

it is caused that i set up another options Color for the products, if i disable this option,

the Text option works , How to solve this ?

thanks

only one text options.jpg

work.jpg

Snap20.jpg

Dear Martin,



Do you have 4.2.3?



There is a bug in this version with the options without variants.

Text field is an option without variants.



Please contact CS-Cart support team. They should fix it.



Or you may contact us.



Best regards, Alt-team.

[quote name='Alt-team' timestamp='1417422049' post='198415']

Dear Martin,



Do you have 4.2.3?



There is a bug in this version with the options without variants.

Text field is an option without variants.



Please contact CS-Cart support team. They should fix it.



Or you may contact us.



Best regards, Alt-team.

[/quote]

thanks

I have the same issue. Please fix ASAP. >>>>> Notice[color=#9C3535][font=Arial, Helvetica, sans-serif][size=4]The product [/size][/font][/color]Widget 2015Deluxe[color=#9C3535][font=Arial, Helvetica, sans-serif][size=4] has options or option variants that are not available anymore, so it was removed from cart [/size][/font][/color]