Customers reported, when they enter their order id number into the “track my order” field, and a system generated email is sent to them. When they clicked the tracking link in that email relays an “access denied” 404 error.
Status of the order was “C” = completed / shipped
Email that received
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You requested information on the orders you placed in our store.
To view order #9296 please open this link:
[url=“http://www.test.com/index.php?dispatch=orders.track&ekey=db9d7c7bbe66e64706a87bb4f83e49b0&o_id=9296”]http://www.test.com/...e49b0&o_id=9296[/url]
To view all your orders, please follow this link:
[url=“http://www.test.com/index.php?dispatch=orders.track&ekey=db9d7c7bbe66e64706a87bb4f83e49b0”]http://www.test.com/...6a87bb4f83e49b0[/url]
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*BTW I'm using CS CART 4.1.3
Any help is greatly appreciated.
This happens occasionally in my store also (2.2.5) but I was never able to spot the problem. Guessing, I figured maybe that a customer used maybe their cell phone/table to check the order status via email but then on another computer checked the status. I think it has a security type protection so only the computer that the link request came from can view it with-in a certain amount of time.
I would be very curious too to see if someone knows why that might be happening.