Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

All Paypal Orders Are Marked As "failed" Rate Topic   - - - - -

  • jain1980
  • Senior Member
  • Members
  • Join Date: 16-Dec 08
  • 319 posts

Posted 11 November 2014 - 03:09 PM #1

Hello Folks,

We need some help with our order status. Since 2 days, all orders paid through Paypal are being marked as "Failed" in CS-cart 3.0.2 although all payments are being processed by Paypal fine. We checked our order status mapping and it looks like the attached image.

We are using our primary paypal email in the account settings and have no other alternate email in our Paypal.

If somebody can suggest what are we doing wrong with our cs-cart settings or Paypal settings?

Attached Thumbnails

  • Order_Status_conversion.JPG

  • johnbol1
  • Never Re
  • Members
  • Join Date: 23-Feb 10
  • 4819 posts

Posted 11 November 2014 - 03:41 PM #2

YOu Too ?

We had this messing around a few weeks back, there are other threads on it. Cs released a piece of code to fix it, which sorted it BUT I too now notice my paypal orders are showing as failed or "incomplete" again,but when I go to them they are fine in paypal.
For now I have marked my "failed" status not to email customers so I can check manually and so they dont try and pay twice or by another method.
Paypal must have changed something again.
Mine is on V3.06


Custom printed hi visibility clothing sale the UK's online hivis safety shop

  • jain1980
  • Senior Member
  • Members
  • Join Date: 16-Dec 08
  • 319 posts

Posted 12 November 2014 - 07:47 AM #3

Nice to know that I am not the only one.. :mrgreen: :mrgreen: So even I will have to do this temporary workaround until CS-cart is able to resolve this. Obviously something changed at Paypal's end which is not behaving well with CS-cart's parameters.

  • milezone
  • Member
  • Members
  • Join Date: 23-Mar 10
  • 162 posts

Posted 12 November 2014 - 02:40 PM #4

This happens to us as well ,but just 1 out of maybe 15 or so orders.

  • jain1980
  • Senior Member
  • Members
  • Join Date: 16-Dec 08
  • 319 posts

Posted 27 November 2014 - 01:07 PM #5

Any fix to this Paypal issue yet? Any fix from Cs-cart support team?

  • clips
  • Aged Resident Loon
  • Members
  • Join Date: 14-Jan 07
  • 1650 posts

Posted 30 November 2014 - 03:28 AM #6

Same issue here. We thought it was our firewall or something. Sounds like it is something else now. Wonder if the new Paypal IPN that is in 4.2.4 will fix this issue. http://forum.cs-cart...__fromsearch__1