Rewards Points User Issue

Store Builder Questions
1

I recently looked into having rewards points set up on our CScart platform, and I seemed to get the rewards points working and customers are receiving the points in their accounts, but when I test out using the points during checkout, there are no options in entering your points or showing your points.



Am I missing something, when setting up the rewards points on the backend? It is great that the rewards points are built in, but if our users don’t have the ability to use them, let alone see how many they have, then an upgrade like this seems pointless.

2

[quote name=‘smejia’ timestamp=‘1412858651’ post=‘193769’]

I recently looked into having rewards points set up on our CScart platform, and I seemed to get the rewards points working and customers are receiving the points in their accounts, but when I test out using the points during checkout, there are no options in entering your points or showing your points.



Am I missing something, when setting up the rewards points on the backend? It is great that the rewards points are built in, but if our users don’t have the ability to use them, let alone see how many they have, then an upgrade like this seems pointless.

[/quote]



Please make sure that the products in your cart have the Allow payment by points option enabled:

3

[quote name='eComLabs' timestamp='1412862001' post='193773']

Please make sure that the products in your cart have the Allow payment by points option enabled:



http://demo.cs-cart…n=reward_points

[/quote]



I have that option set for one product I tried testing it on, but the field in which is supposed to show up for customers to type in how many points they would like to use is not visible on the cart page before they go to checkout

4

[quote name='smejia' timestamp='1412866045' post='193788']

I have that option set for one product I tried testing it on, but the field in which is supposed to show up for customers to type in how many points they would like to use is not visible on the cart page before they go to checkout

[/quote]



I have checked the code. There are only 3 conditions:


  • cart is not empty
  • price in points is calculated for the cart items
  • user has more than 0 points



    In this case, the Points to use input field should be displayed