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Cs-Cart 4.2.1 Released: New Styles, E-Mail Marketing, And More Rate Topic   - - - - -

 
  • clips
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Posted 09 August 2014 - 07:18 PM #101

So it looks like I had forgotten to turn off one 3rd party add on. The SEO add on from CScartrocks needed some minor changes before you go live with the responsive theme. Be sure to contact them before you turn on the responsive theme. Big THANKS to Louis for seeing our post, researching it and contacting us with a fix REALLY fast!
Regards,
Jim

 
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Posted 11 August 2014 - 12:03 PM #102

Dear Jim,

Instead of trying to address the problem they refer me to Twigmo, which I am less than impressed with. Not only is it not responsive, but I personally hate shopping on sites that use the drop menu as it's primary source to view a site as it is more difficult to surf. The big thing is there wasn't even a quote to tell me how much they would charge to be able to figure out the problem. No response to say they would even take a look. They didn't even care! They just referred me to something else, when their obviously there is an issue. Which again, I am guessing is because we "installed" the responsive theme on version 4.1.5 to look at it.

So again, I am back to asking if anyone else in the community tried to install the responsive theme on version 4.1.5 and now if they try to install it on 4.2.1 there is any issue. It is the only thing I can come up with right now and sadly CS-Cart support just blew me off and told me to use another service instead of addressing the issue at hand.


So it looks like I had forgotten to turn off one 3rd party add on. The SEO add on from CScartrocks needed some minor changes before you go live with the responsive theme. Be sure to contact them before you turn on the responsive theme. Big THANKS to Louis for seeing our post, researching it and contacting us with a fix REALLY fast!


Thank you for your replies.

My name is Anastasiya Kozlova. I am the head of the technical support department at CS-Cart.

Please accept my sincere apologies for the answer provided by our employee. I understand your frustration quite well regarding this situation as far as this answer is really unacceptable. I totally agree with you.

Unfortunately, your question was misunderstood by our young technical support engineer and the message was sent on his own without an additional check-up.

Please let me assure you that if this message had been checked before it was sent to you, it would have been completely different as it should.

I am glad to hear that the problem was resolved by disabling the third-party add-on. Thank you for letting us know about it.

I apologize once again for the provided regrettable answer and have taken serious measures to prevent recurrence of similar errors in the future. I will keep an eye on all your tickets to provide you with faultless and timely support.

Thank you.

---
Anastasiya Kozlova
CS-Cart Support team

Sincerely yours, CS-Cart Support Team

 

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Posted 11 August 2014 - 04:48 PM #103

......I am glad to hear that the problem was resolved by disabling the third-party add-on. Thank you for letting us know about it.

I apologize once again for the provided regrettable answer and have taken serious measures to prevent recurrence of similar errors in the future. I will keep an eye on all your tickets to provide you with faultless and timely support.
---
Anastasiya Kozlova
CS-Cart Support team


Thanks for the reply. Sadly, what was even more frustrating was the fact that CS-Cart charged me 5 credits to tell me to use Twigmo! Now you did go back and fix this and give support days, but that doesn't change the fact that your company has gone crazy wanting to chew up support credits for nothing. Not to mention I did not check to allow you to just charge me. If you were going to charge me I would not have approved unless I knew it was my fault or even an app like it was.

Imac, this is part of the bigger reason why CS-Cart the last place I wanted to contact.
Regards,
Jim

 
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Posted 13 August 2014 - 02:28 PM #104

Dear clips,

Thanks for the reply. Sadly, what was even more frustrating was the fact that CS-Cart charged me 5 credits to tell me to use Twigmo! Now you did go back and fix this and give support days, but that doesn't change the fact that your company has gone crazy wanting to chew up support credits for nothing. Not to mention I did not check to allow you to just charge me. If you were going to charge me I would not have approved unless I knew it was my fault or even an app like it was.

Imac, this is part of the bigger reason why CS-Cart the last place I wanted to contact.



Thank you for the reply.

At my first reply to you I returned the mentioned support credits because they were subtracted incorrectly. We did not deny this fact, that is why the credits had been returned before you wrote about it.

If you wish to approve the ticket cost estimation, keep the I agree with your ticket cost estimation check box clear when you submit a ticket.
By selecting this check box you agree in advance with the number of credits that will be deducted from your account immediately after the answer (if paid service is provided).

If the I agree with your ticket cost estimation check box is not selected and your ticket is of the 2nd or 3rd category, you will be contacted by our specialist with the estimated cost of the ticket first. Please note that in the latter case the message remains unanswered until you confirm the cost. This is our support policy. It means that if a question relates to the first class of support (Explanation of how to set up some standard CS-Cart functionality. General questions about setting up CS-Cart (not problems)), the technical support service is provided immediately.

Hope this explains the matter. Once again, I would like to apologize for any inconvenience you may have experienced regarding this situation.

Thank you.

---
Anastasiya Kozlova
CS-Cart Support team

Sincerely yours, CS-Cart Support Team

 

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Posted 13 August 2014 - 10:05 PM #105

If you wish to approve the ticket cost estimation, keep the I agree with your ticket cost estimation check box clear when you submit a ticket.
---
Anastasiya Kozlova
CS-Cart Support team


It was clear. That was part of my point.
Regards,
Jim

 
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Posted 14 August 2014 - 06:34 AM #106

Dear clips,

It was clear. That was part of my point.


Thank you for the reply.

As I mentioned above, if a question relates to the first class of support, technical support assistance is provided immediately without giving the ticket cost estimation and 5 credits are subtracted automatically.

In your situation an incorrect answer was provided to you. We understood it and returned these credits to your account.

Please accept our sincere apologies for all of the inconvenience caused regarding this matter.

Thank you.

---
Anastasiya Kozlova
CS-Cart Support team

Sincerely yours, CS-Cart Support Team

 

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Posted 21 August 2014 - 02:32 PM #107

Has anyone else experienced a change with some of your seo "links" that in return "break" links to your site. We're not for sure of all of the details or how much as we are still trying to fix them. The way it appears to be doing this if you have a category with the name of...
"Hardback Books"
...but before upgrading to 4.2.1 your seo link just said...
"www.yoursite. com/Books"
And then you upgraded to version 4.2.1 it appears that it or something changes your seo link to...
"www.yoursite. com/Hardback-Books"
Which then breaks links.
Regards,
Jim

 
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Posted 21 August 2014 - 04:05 PM #108

i updated to v421 on Monday and today realized some of the seo link were totally messed.
it did not mess all of them just some.
Major problem. I run a multistore installation with hundreds of cats and now i have to go and check them all

 

Posted 21 August 2014 - 04:36 PM #109

Has anyone reported this in the bug tracker?

 
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Posted 21 August 2014 - 04:44 PM #110

Nope. I just figured I would let others know what we were seeing here. That way more people would look to see if they have the same. Sadly I've had pretty poor results in both the "bugtracker" and trying to go direct to CS-Cart is just not the best experience either. In bugtracker they usually say they can't find the bug, which is normally because they don't appear to have a "real" site using the current version or they tell you that it is "working as designed. They also tell you to contact them direct so they can "research" it but that has not fared well either as they have become overly zealous on wanting to charge "credits".

So if others think it is a bug and someone else wants to post it to bugtracker that's cool with me.
Regards,
Jim

 

Posted 21 August 2014 - 04:48 PM #111

Well it certainly sounds like a bug. Upgrading your site shouldn't cause URLs to change!

Thanks for bringing it to everyone's attention!

 
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Posted 26 August 2014 - 09:53 PM #112

Wasn't this thread started by CS-Cart?
Regards,
Jim

 
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Posted 26 August 2014 - 11:56 PM #113

The topic has morphed several times.... Doesn't mean they'll look at it and certainly doesn't mean they will take any action. But sometimes I'm surprised....

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Posted 27 August 2014 - 03:36 PM #114

Hi
Does cs cart support translated PO file from old ( 4.1 version) ? I have get error:
ErrorParse ERROR in /home/domainname/domains/domainname/public_html/var/cache/misc/tmp/tmp_NgM5TS at line 1
ErrorPO-file contains syntax errors or incorrect structure. Please re-check it and upload again.

 
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Posted 30 July 2015 - 10:57 AM #115

We also got the error when updating to 4.3.1 from 4.2.4

ErrorPO-file contains syntax errors or incorrect structure. Please re-check it and upload again

Is this important? can we ignore it?
What doe it pertain to?
Do we actually need to re-check it and upload again?

 
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Posted 30 July 2015 - 11:09 AM #116

We also got the error when updating to 4.3.1 from 4.2.4

Is this important? can we ignore it?
What doe it pertain to?
Do we actually need to re-check it and upload again?


Imac mentioned in another ticket that this warning can be ignored

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Posted 30 July 2015 - 11:13 AM #117

Cheers... an error message that can be ignored.. just to add to the confusion.
Thanks for your very fast reply...