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Webhost Suspended Service Because Of Cpu Usage Rate Topic   - - - - -

 

Posted 19 July 2014 - 07:46 PM #1

I am hosting with Hostgator currently, my goal is that this will end before the sun goes down. However, I need to find out what the problem is on my csCart and how to fix it. Below is what they told me in their email. Incidentally, I am running 2.2.5 and,


At the top of my store the following error is being displayed:


Strict Standards: Declaration of Templater::display() should be compatible with Smarty::display($resource_name, $cache_id = NULL, $compile_id = NULL) in /home/printedp/public_html/custom-cartoon-gifts/core/class.templater.php on line 24


On the admin log in page this is being displayed:


Strict Standards: Declaration of Templater::display() should be compatible with Smarty::display($resource_name, $cache_id = NULL, $compile_id = NULL) in /home/printedp/public_html/custom-cartoon-gifts/core/class.templater.php on line 24

Warning: session_regenerate_id(): Cannot regenerate session id - headers already sent in /home/printedp/public_html/custom-cartoon-gifts/core/class.session.php on line 217



My site is suspended so only I can view it with my IP.

This is the problem they said it had:

Your account has been abusing CPU resources for an extended period of time and has been disabled in order to ensure continued performance stability of the account and server. While we do limit each account to no more than 25% of a system's CPU in our terms of service, we do not actively disable accounts until they greatly exceed that number, which is what happened in this case.

Please take a moment to review this email in full as it contains important information and resources to assist you in resolving this issue. Please note that this permanent restriction requires you take further actions to gain access to and resolve the issues on your account.

- How can you resolve the issue?
We have two solutions available. Moving the account to a dedicated server, which will allow far greater hardware resources or you may try following some of our tutorials for optimizing popular scripts. http://support.hostg...-resource-usage. If you feel your scripts have already been optimized, it may simply be time to consider the hardware upgrade.

If you reply back to this email with your IP address (http://www.hostgator.com/ip.shtml) we will be more than happy to go ahead and enable HTTP access for you, allowing you to safely work on the script while minimizing the negative effects on the server and its other users.

- How does a CPU issue occur?
Many times popular scripts may perform inefficient tasks repeatedly leading to CPU abuse. Below please find helpful articles outlining resource restrictions set on HostGator accounts:
https://support.host...rce-restriction
https://support.host...-resource-usage

CPU Seconds used in the past hour: 2644.55, 74% CPU
Fri Jul 18 19:02:29 CDT 2014
Running Processes:
printedp 6514 0.0 0.0 23344 2096 ? S 18:57 0:00 dovecot/imap [contact@printedperfection.com 70.197.171.98 IDLE]
printedp 12567 46.4 0.2 327064 41648 ? RN 19:00 0:47 /opt/php54/bin/php-cgi /home/printedp/public_html/custom-cartoon-gifts/index.php

Running Queries:
*************************** 1. row ***************************
USER: printedp_temp
DB: printedp_temp
STATE:
TIME: 101
COMMAND: Sleep
INFO: NULL

Open connections

Current Site Requests:
107.202.78.231 custom-cartoon-gifts.printedper /images/detailed/3/814-firetruck_A_Black_Mat13161594674e72f
123.125.71.46 custom-cartoon-gifts.printedper /
157.55.39.182 custom-cartoon-gifts.printedper /custom-cartoons/family-page-3.html?sort_by=product&sort_or
157.55.39.182 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=body+shop&sort_by=popular
157.55.39.182 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=licoln&sort_by=position&s
157.55.39.251 custom-cartoon-gifts.printedper /family-dinner-couple.html
157.55.39.251 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=IT&currency=USD&sort_by=b
157.55.39.251 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=baton&currency=EUR&sort_b
157.55.39.6 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=ballet&currency=USD&sort_
157.55.39.6 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=band&sort_by=popularity&s
157.55.39.6 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=band&sort_by=price&sort_o
157.55.39.6 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=invitation&sort_by=popula
157.55.39.68 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=band&page=1&currency=EUR&
157.55.39.69 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=EMT&sort_by=popularity&so
157.55.39.69 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=boss&currency=GBP&sort_by
157.55.39.69 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=sports+team&page=1&curren
186.226.208.246 custom-cartoon-gifts.printedper /js/editors/tinymce.editor.js
186.226.208.246 custom-cartoon-gifts.printedper /lib/js/appear/jquery.appear-1.1.1.js
186.226.208.246 custom-cartoon-gifts.printedper /lib/js/jqueryui/jquery-ui.custom.min.js
186.226.208.246 custom-cartoon-gifts.printedper /skins/artificial_casting/customer/addons/discussion/styles
186.226.208.246 custom-cartoon-gifts.printedper /skins/artificial_casting/customer/addons/hot_deals_block/s
186.226.208.246 custom-cartoon-gifts.printedper /skins/artificial_casting/customer/addons/news_and_emails/s
186.226.208.246 custom-cartoon-gifts.printedper /skins/artificial_casting/customer/dropdown.css
186.226.208.246 printedperfection.com /
186.226.208.246 printedperfection.com /BLUE/images_OCCUPATIONS/thumbs/057-hairdresser-female_4_Ke
207.46.13.51 custom-cartoon-gifts.printedper /custom-cartoons/family-page-3.html?currency=EUR&sort_by=pr
207.46.13.51 custom-cartoon-gifts.printedper /custom-cartoons/family-page-3.html?currency=EUR&sort_by=pr
207.46.13.51 custom-cartoon-gifts.printedper /custom-cartoons/occupations-page-5.html?sort_by=popularity
207.46.13.51 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=baseball&sort_by=position
207.46.13.51 custom-cartoon-gifts.printedper /index.php?dispatch=tags.view&tag=farmer&sort_by=price&sort
207.46.13.51 custom-cartoon-gifts.printedper /party-female.html?currency=USD
207.46.13.51 custom-cartoon-gifts.printedper /snowman-family-couple-1-boy-2-girls.html
217.69.133.11 custom-cartoon-gifts.printedper /dolphin.html
217.69.133.11 custom-cartoon-gifts.printedper /dolphin.html
65.55.212.64 custom-cartoon-gifts.printedper /chiropractor-female.html
66.249.74.229 custom-cartoon-gifts.printedper /baby-shower.html
66.249.74.229 custom-cartoon-gifts.printedper /baby-shower.html
66.249.74.229 custom-cartoon-gifts.printedper /bbq-3.html
66.249.74.229 custom-cartoon-gifts.printedper /horse.html
66.249.74.67 printedperfection.com /working/cartoon-caricatures-detailed/img/items/364-band-dr
98.183.198.18 custom-cartoon-gifts.printedper /images/detailed/3/866-german-shepard.jpg

Reference: ui
Server: rotrax.websitewelcome.com
Srv. Type: cpanel
Created: Tue Jul 19 17:26:32 2011
Acct Type: Resold
Plan: scrapbo1_Custom
User: printedp
U. Domain: printedperfection.com
Owner: scrapbo1
O. Domain: site-creators.com
Email: contact@scrapbooksuppliesdirect.com (reseller)
IP: 192.185.147.84 (dedicated)

Doc Root: /home/printedp/public_html

CPU Usage: 46.6% (warning)
Diskspace: 28639 MiB (warning)
Inodes: 165674 (warning)
LimitPHP: Limit file exists. (warning)


Snapshot 1
printedp 6514 0.0 0.0 23344 2096 ? S 18:57 0:00 dovecot/imap [contact@printedperfection.com 70.197.171.98 IDLE]
printedp 12567 46.8 0.2 327064 41648 ? RN 19:00 0:48 /opt/php54/bin/php-cgi /home/printedp/public_html/custom-cartoon-gifts/index.php

Snapshot 2
printedp 6514 0.0 0.0 23344 2096 ? S 18:57 0:00 dovecot/imap [contact@printedperfection.com 70.197.171.98 IDLE]
printedp 12567 46.9 0.2 327064 41648 ? RN 19:00 0:48 /opt/php54/bin/php-cgi /home/printedp/public_html/custom-cartoon-gifts/index.php

Snapshot 3
printedp 6514 0.0 0.0 23344 2096 ? S 18:57 0:00 dovecot/imap [contact@printedperfection.com 70.197.171.98 IDLE]
printedp 12567 46.9 0.2 327064 41648 ? RN 19:00 0:48 /opt/php54/bin/php-cgi /home/printedp/public_html/custom-cartoon-gifts/index.php

Snapshot 4
printedp 6514 0.0 0.0 23344 2096 ? S 18:57 0:00 dovecot/imap [contact@printedperfection.com 70.197.171.98 IDLE]
printedp 12567 47.0 0.2 327064 41648 ? RN 19:00 0:48 /opt/php54/bin/php-cgi /home/printedp/public_html/custom-cartoon-gifts/index.php

Snapshot 5
printedp 6514 0.0 0.0 23344 2096 ? S 18:57 0:00 dovecot/imap [contact@printedperfection.com 70.197.171.98 IDLE]
printedp 12567 47.1 0.2 327064 41648 ? RN 19:00 0:49 /opt/php54/bin/php-cgi /home/printedp/public_html/custom-cartoon-gifts/index.php

Current load: 19:02:30 up 253 days, 12:04, 0 users, load average: 0.09, 0.02, 0.01



 
  • The Tool
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Posted 20 July 2014 - 01:37 AM #2

Most likely your host has upgraded PHP to 5.4. If so, tell them you need to go back to 5.3.

 
  • tbirnseth
  • CS Cart Expert
  • Authorized Reseller
  • Join Date: 08-Nov 08
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Posted 20 July 2014 - 08:51 PM #3

@tool, probably they only way they will be able to go back to 5.2 or 5.3 is to switch to a vps. Shared hosts take the "common denonminator" approach. But they may be able to move the site to a host that is still running 5.2 or 5.3.

EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • The Tool
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Posted 21 July 2014 - 12:40 AM #4

If they are a decent host they will have the option to use different php versions whereas the following will need to be added to .htaccess.

AddHandler application/x-httpd-php53 .php .php5 .php4 .php3


 
  • tbirnseth
  • CS Cart Expert
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Posted 21 July 2014 - 04:25 AM #5

Apache/PHP looses its effeciency if each site on a shared host is running in a different context. Most hosts won't sacrifice the number of sites/server to support running multiple instances of PHP. But this is probably host dependent.

The main point is that the merchant should work with their hosting company to let them provide a configuration that will meet the needs of their business.

EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.