Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

"new Shipment" Button Missing On Order Page Rate Topic   - - - - -

 
  • fleaffair
  • Senior Member
  • Members
  • Join Date: 11-Jun 14
  • 537 posts

Posted 24 June 2014 - 07:57 PM #1

Hi Forum,

I am new to CS-Cart Multivendor, so seeking for some guidance from experts here on couple of issues I am facing in configuration.

I have enabled the Custom Shipping from Admin panel but I am unable to see the "New Shipment" button for adding shipping information from vendor panel. But i can see Remove CC Info button instead of "New Shipment".SP32-20140625-012150.png
SP32-20140625-012529.png

Please help me to get shipment button enabled on Orders.
Warm Regards,
Admin | MVE: 4.2.4

 
  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 21793 posts

Posted 25 June 2014 - 07:58 AM #2

Make sure that the "Allow multiple shipments for a single order" setting is enabled on the Settings -> General page

http://demo.mv.cs-ca...tion_id=General
GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    Multi-Vendor PLUS           USD 3100 (2775)
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      Multi-Vendor Ultimate       USD 7500 (6000)

 
  • fleaffair
  • Senior Member
  • Members
  • Join Date: 11-Jun 14
  • 537 posts

Posted 25 June 2014 - 09:43 AM #3

Hi eComLabs,

I have checked this option while installation only. But still I am facing this issue. Even I have checked shipping option in Product page also. Not sure what else the issue could be?

Regards
Warm Regards,
Admin | MVE: 4.2.4

 
  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 21793 posts

Posted 25 June 2014 - 10:40 AM #4

Hi eComLabs,

I have checked this option while installation only. But still I am facing this issue. Even I have checked shipping option in Product page also. Not sure what else the issue could be?

Regards


As far as I can see, your order does not require shipping. Therefore there is no ability to create shipments. You can create shipments only for the orders with shipping.
GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    Multi-Vendor PLUS           USD 3100 (2775)
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      Multi-Vendor Ultimate       USD 7500 (6000)

 
  • fleaffair
  • Senior Member
  • Members
  • Join Date: 11-Jun 14
  • 537 posts

Posted 25 June 2014 - 03:04 PM #5

Why do you think that my order does not require shipping? From which details of screenshot made you say that?
Warm Regards,
Admin | MVE: 4.2.4

 
  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 21793 posts

Posted 25 June 2014 - 03:09 PM #6

Why do you think that my order does not require shipping? From which details of screenshot made you say that?


Payment and shipping information should be displayed on the right side. For example, check

http://demo.mv.cs-ca...ils&order_id=97
GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    Multi-Vendor PLUS           USD 3100 (2775)
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      Multi-Vendor Ultimate       USD 7500 (6000)

 
  • fleaffair
  • Senior Member
  • Members
  • Join Date: 11-Jun 14
  • 537 posts

Posted 25 June 2014 - 04:56 PM #7

According to the link, That is correct behavior which I am also expecting from my cS-cart but I am unable to see the New Shipment button. That is the issue I have reported.
Warm Regards,
Admin | MVE: 4.2.4

 
  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 21793 posts

Posted 26 June 2014 - 07:21 AM #8

According to the link, That is correct behavior which I am also expecting from my cS-cart but I am unable to see the New Shipment button. That is the issue I have reported.


As a result: on your screen we can see only Payment information section. As per our example, the "New Shipment" button is displayed in the Shipping information section which does not exist on your image. It means that no shipping methods were assigned to the order.
GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    Multi-Vendor PLUS           USD 3100 (2775)
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      Multi-Vendor Ultimate       USD 7500 (6000)

 

Posted 14 July 2016 - 02:46 PM #9

Please Note: Even with available shipping methods, shipping enabled/required, and allow multiple shipments per order enabled, sometimes it will only allow you to create 1 shipment per order. The reason this can occur is because when you create the first shipment, at the top of the dialog is allows you to choose which products from the order are included in that shipment. By default, all products/quantities are chosen to be included, and if all products/quantities in that order are included in the first shipment, cs-cart will not allow you to create a second shipment because 'there are no more products in that order that have not yet been included in a shipment'. If your order has multiple products/quantities that you will ship in multiple packages, assure that only the products you want included in the first shipment are selected at the top of the shipment dialog [ie. Not all products/quantities within that order] and you will then be allowed to create a second shipment. Subsequently, if an order only contains a single product, you will obviously only be able to create one shipment for that order. Understanding these aspects and rules is very helpful in understanding when, why, and how cs-cart backend allows or prevents multiple shipments per order.

Hope this is of help.

 
  • remoteone
  • Member
  • Members
  • Join Date: 06-Oct 09
  • 779 posts

Posted 13 October 2016 - 04:57 AM #10

Wow, I spent hours trying to figure out what was wrong with the cart.

I think the functionality is being just a bit tooo smart!

What if :

a. The items were damaged in transit and admin wish to ship again. This would be the case if store owner provides their own insurance.

b. Customer has returned faulty item and need to add shipment for replacement.

c. Mistake was made by supplier/store owner by not shipping all items as per order.

d. One item actually consists of two parts shipped by different carrier and even different supplier. This is 50% of our orders.

 

I think it should allow multiple shipments regardless, and just pop up a message alerting of second shipment of one or more products. That make more sense to me!

Is there any way to force cscart to allow multiple shipments regardless?



 
  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 21793 posts

Posted 13 October 2016 - 07:04 AM #11

I am afraid, there is no easy way to allow multiple shipments regardless


GET A FREE QUOTE | CS-Cart Add-ons | CS-Cart Licenses | CS-Cart Development | CS-Cart Design | Server Configuration | UniTheme and YOUPI
CS-Cart                USD 345     Multi-Vendor              USD 1250    Multi-Vendor PLUS           USD 3100 (2775)
CS-Cart Ultimate  USD 775     CS-Cart + YOUPI      USD 545      Multi-Vendor Ultimate       USD 7500 (6000)