v4.1.5
Paypal is sending me confirmation of orders and order numbers, but I can’t find the order in my admin section. I know sometimes they get marked “incomplete”, but they are not listed under “incomplete orders”.
Where are they hiding?
Nathan
According to my logs,
[quote]Orders (create)
Order: # 20284[/quote]
Try in ORDERS on the right side - click on wheel and show incomple orders. Shows orders different from left side menu
[quote name='zeero6' timestamp='1402940532' post='185851']
Try in ORDERS on the right side - click on wheel and show incomple orders. Shows orders different from left side menu
[/quote]
Nope, the orders can't be found anywhere. Even when I put #20284 in the search box, it comes up with nothing. Looking at the Users history, it is blank in regards to the order.
In past was a bug when customer places two orders in short time (few minutes) second order over writes, deletes previous order.
[quote name='nathand' timestamp='1402934472' post='185843']
v4.1.5
Paypal is sending me confirmation of orders and order numbers, but I can't find the order in my admin section. I know sometimes they get marked “incomplete”, but they are not listed under “incomplete orders”.
Where are they hiding?
Nathan
[/quote]
Try to open any order details page and replace the value of the order_id parameter in the address bar of your browser with [color=#282828][font=arial, verdana, tahoma, sans-serif]20284. In this case you will be able at least check if this order is stored in the database and view the response from PayPal.[/font][/color]
[quote name='Darius' timestamp='1402988789' post='185875']
In past was a bug when customer places two orders in short time (few minutes) second order over writes, deletes previous order.
[/quote]
Thats not happening here.
[quote name='eComLabs' timestamp='1402991324' post='185880']
Try to open any order details page and replace the value of the order_id parameter in the address bar of your browser with [color=#282828][font=arial, verdana, tahoma, sans-serif]20284. In this case you will be able at least check if this order is stored in the database and view the response from PayPal.[/font][/color]
[/quote]
Interestingly enough, when I manually entered the invoice ID in the address bar, it showed up. The status WAS “incomplete” and I was able to change it to “processed”.
So why wasn't it showing up in the incomplete invoice list? Is this a cache issue?
Sometimes even successfully paid orders not only via paypal are “incomplete” for unknown reason.
[quote name='nathand' timestamp='1403126941' post='186026']
Interestingly enough, when I manually entered the invoice ID in the address bar, it showed up. The status WAS “incomplete” and I was able to change it to “processed”.
So why wasn't it showing up in the incomplete invoice list? Is this a cache issue?
[/quote]
[quote name='nathand' timestamp='1403126941' post='186026']
Interestingly enough, when I manually entered the invoice ID in the address bar, it showed up. The status WAS “incomplete” and I was able to change it to “processed”.
So why wasn't it showing up in the incomplete invoice list? Is this a cache issue?
[/quote]
I am not sure about a reason of this issue. Detailed examination is required. May be this order was on the second page of the incomplete orders list?
I don't have any invoices in the Incomplete section. I try to keep it clean.
[quote name='eComLabs' timestamp='1403161479' post='186050']
I am not sure about a reason of this issue. Detailed examination is required. May be this order was on the second page of the incomplete orders list?
[/quote]
Same is happening to us. Cs Cart 4.0.3 and Paypal. I can see the missing order in phpMyAdmin, and like eComlabs says, I type the id in the address bar and can see it in Admin of CS Cart. But if I search on order id or look for “incomplete” orders, it doesnt show at all.
Please see: http://forum.cs-cart.com/tracker/issue-4564-second-paypal-purchase-causes-incomplete-order-and-complete-disappearance-of-the-first-order/
Hmm, I was hoping it would be gone in the new version but it doesn't look like it. Maybe someone has the time to look into this with cs-cart and fix it?
Yea, as I said earlier two orders in a role from same person somehow erases prior placed order.
[quote name='Scott_C' timestamp='1404350131' post='186866']
Same is happening to us. Cs Cart 4.0.3 and Paypal. I can see the missing order in phpMyAdmin, and like eComlabs says, I type the id in the address bar and can see it in Admin of CS Cart. But if I search on order id or look for “incomplete” orders, it doesnt show at all.
[/quote]
Likewise this is proving troublesome, any Ideas CSCart team?