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  • jomaa.sy
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Posted 28 April 2014 - 06:35 AM #1

Good Morning
i tested when i made an order and change statue , it did't send email to vendor , send email only to customer and orders department
i made change as attached and same problem , what should i do to email statue to vendor when change ??
i 'm us cs-cart version 3 thx all

Attached Thumbnails

  • Vendor.JPG


 
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Posted 28 April 2014 - 07:19 AM #2

Good Morning i tested when i made an order and change statue , it did't send email to vendor , send email only to customer and orders department i made change as attached and same problem , what should i do to email statue to vendor when change ?? i 'm us cs-cart version 3 thx all


As far as I can see, the "Notify vendor" option is disabled on your image. Please enable it at first. Also ask your vendor to check SPAM folder.
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Posted 28 April 2014 - 07:29 AM #3

As far as I can see, the "Notify vendor" option is disabled on your image. Please enable it at first. Also ask your vendor to check SPAM folder at first.


i enable option (notify vendor) and check vendor inbox and spam folder and no email

 
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Posted 28 April 2014 - 07:39 AM #4

i enable option (notify vendor) and check vendor inbox and spam folder and no email


Hmm... It should work. Did you try to use another email account?
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Posted 28 April 2014 - 07:42 AM #5

Hmm... It should work. Did you try to use another email account?


yes , i try 2 vendor and no email

 
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Posted 28 April 2014 - 08:02 AM #6

yes , i try 2 vendor and no email


Try to contact CS-Cart support team and ask if there is such a bug in their bug tracker. Thanks
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Posted 28 April 2014 - 08:29 AM #7

Try to contact CS-Cart support team and ask if there is such a bug in their bug tracker. Thanks

i will try , Thank u

 
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Posted 29 April 2014 - 05:44 AM #8

Hello jomaa.sy,

I hope you will figure out the problem with the vendor notification email with the CS-cart support.

If you happen to need an add-on which sends sms about order status for vendors, please have a look at our Vendor sms notification add-on http://www.alt-team....ion-add-on.html

Best regards, Alt-team

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