Checkout Page Is Loading Very Slow

Hi. I have a problem with checkout page on my website:depozituldesaune.ro.(cs cart vers 2) It is loading very slow.

Clients are clicking many times because they dont see waiting message and i receive 10 orders from same client.



Thanks.

Hi,

I was tested right now as quest and on my side is going very smooth and really fast, tested from RO



Regards,





Valentin

[color=#808080][size=2]part of hungryweb.net[/size][/color]

Hi guys,



The issue can be caused by some third-party scripts on the server or other technical reasons so it should be analyzed deeply by specialists.



However, you can try a workaround for the “js/core.js” file, there should be a line:

var CPS = 2000;

meaning a delay in unblocking any CS-Cart HTML form after clicking the “Submit” button, in milliseconds.



You may try to change it to “5000” (5 sec) to prevent such impatient customers for placing duplicate orders, but, anyway, it is just a workaround and would work for all CS-Cart forms (inlcuding the addition to cart, “Contact us”, order placement and so on).



Also please note that when you save this change in JS file, it would work only after cleaning the browser cache.



Best regards.

Valentin, i tested also like a guest and it is moving really slow.

If you made this test (place an order) i should see your order…but no order on admin panel.

Problem is on last click after filling all the fields and making all selections.



thanks.

[quote name=‘lohanc’ timestamp=‘1397046165’ post=‘181373’]

Valentin, i tested also like a guest and it is moving really slow.

If you made this test (place an order) i should see your order…but no order on admin panel.

Problem is on last click after filling all the fields and making all selections.



thanks.

[/quote]



Ok, i haven’t click the final button :D

Once i had this issue and was because the store has allot of promotions, please check if this is the case also on you side



Regards,





Valentin

[color=#808080][size=2]part of hungryweb.net[/size][/color]

[quote name='lohanc' timestamp='1397023063' post='181325']

Hi. I have a problem with checkout page on my website:depozituldesaune.ro.(cs cart vers 2) It is loading very slow.

Clients are clicking many times because they dont see waiting message and i receive 10 orders from same client.



Thanks.

[/quote]



We have placed a test order and faced the issue. Please confirm that the offline payment method is used,

Yes. It is offline. Print screen attached.

dds.png

Still no solutions found for this problem :(

[quote name=‘lohanc’ timestamp=‘1398317702’ post=‘182239’]

Still no solutions found for this problem :(

[/quote]



It is hard to say anything without detailed examination. Please try to disable active add-ons one-by-one or contact CS-Cart support team.

Hi. Thanks. I have identified the problem. If i uncheck at order status - OPEN, options to send email to the client and to the office, it works perfect :)…now i must see how i resolve problem.

We noticed this about a month ago. The cart got very slow on checkout and it seems to be related to sending the email. Maybe something changed in java or the browser?

[quote name=‘lohanc’ timestamp=‘1398338808’ post=‘182267’]

Hi. Thanks. I have identified the problem. If i uncheck at order status - OPEN, options to send email to the client and to the office, it works perfect :)…now i must see how i resolve problem.

[/quote]



I had this a while back, turned out it was fixed by my hosts after them saying it was the cart, and cs cart saying it was the host, sorry but dnt know what they fixed but they fixed it

Also check whether the “rebuild cache automatically” is turned on or not. It should be “off” by default.

Also note that when you clear the cache (or install an addon or other actions that clear the cache) that the FIRST page load will be slow since that's when all the cached-templates are built. But after that it should be okay.

Where i can find on cs cart 2 [color=#282828][font=arial, verdana, tahoma, sans-serif]“rebuild cache automatically”? i Know where it is on vers 4.[/font][/color]



[color=#282828][font=arial, verdana, tahoma, sans-serif]Thanks.[/font][/color]

Doesn't exist in V2. Sorry, I thought you were discussing V4.

If your issue is the email notification, what is the mail configuration you are using? Sendmail, php mail, smtp? This would point to being more an issue with the mail provider (one of the 3 above) versus cs-cart itself. Have you asked your host to review the mail logs for whichever interface you are using?

[quote name=‘lohanc’ timestamp=‘1398338808’ post=‘182267’]

Hi. Thanks. I have identified the problem. If i uncheck at order status - OPEN, options to send email to the client and to the office, it works perfect :)…now i must see how i resolve problem.

[/quote]



Did you receive any email notifications when this option was enabled?

[size=4][quote name='johnbol1' timestamp='1398455172' post='182369'][/size]

I had this a while back, turned out it was fixed by my hosts after them saying it was the cart, and cs cart saying it was the host, sorry but dnt know what they fixed but they fixed it

[/quote]



We are experiencing the same issue - every transactional email the system sends takes a very long time. We just moved our server to a new host (dedicated 64Gb RAM server) and configured everything from scratch. All worked fine on previous server, but we can't find what doesn't work on the new server configuration. Any help will be highly appreciated.

Hi guys,

The issue can be caused by some third-party scripts on the server or other technical reasons so it should be analyzed deeply by specialists.

However, you can try a workaround for the "js/core.js" file, there should be a line:

var CPS = 2000;
meaning a delay in unblocking any CS-Cart HTML form after clicking the "Submit" button, in milliseconds.

You may try to change it to "5000" (5 sec) to prevent such impatient customers for placing duplicate orders, but, anyway, it is just a workaround and would work for all CS-Cart forms (inlcuding the addition to cart, "Contact us", order placement and so on).

Also please note that when you save this change in JS file, it would work only after cleaning the browser cache.

Best regards.

Hi Could you plz help is this still in the same file ? the core.js as i could not find it in 4.11.4