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Posted 22 June 2014 - 05:34 PM #21

Snorocket, is there an update on the release of the HelpDesk?
Regards,
Jim

 
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Posted 22 June 2014 - 08:16 PM #22

You should also have option to use Follow Up, so we can setup a response and it will emailed out on a certain day .
Currently using CS-Cart 4.x
Fortigate Firewalls

 
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Posted 25 June 2014 - 10:25 PM #23

Did anyone who bought this get a copy of the new Helpdesk from Snorocket yet?
Regards,
Jim

 
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Posted 26 June 2014 - 01:21 PM #24

Did anyone who bought this get a copy of the new Helpdesk from Snorocket yet?


No, a few problems are being fixed right now I'm hoping sometime next week, it got delayed a week because I cou'ndt get the time away to test as I should have, Thanks - Sno
SNOROCKET.COM, Now Accepting PRE-ORDERS:
Customer Service (Helpdesk) Addon for CS-Cart v4.3.1
Quote and Invoicing Addon for CS-Cart v4.3.1

 
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Posted 26 June 2014 - 02:25 PM #25

Sounds cool. Thanks for updating.

BTW, I can't email you back Sno. Your emails bounce back.
Regards,
Jim

 
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Posted 06 July 2014 - 05:19 PM #26

Hey Sno, for some reason I still cannot email you without it bouncing back. It's been over a week, do you have any updates on this.
Regards,
Jim

 
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Posted 09 July 2014 - 02:11 PM #27

Hi,

You could also use Freshdesk and embed the iframe. Freshdesk have smart dashboard!

May end up having to do this. Not my preferred method.
Regards,
Jim

 
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Posted 09 July 2014 - 05:27 PM #28

Almost done, also getting ready to have it checked with the beta of 4.2.1 so it will work with responsive theme, I will check email, Thanks - Sno
SNOROCKET.COM, Now Accepting PRE-ORDERS:
Customer Service (Helpdesk) Addon for CS-Cart v4.3.1
Quote and Invoicing Addon for CS-Cart v4.3.1

 
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Posted 28 July 2014 - 09:34 PM #29

We're back to looking at helpdesk again. Anyone else in this feed have any luck with redesk or any of the others?
Regards,
Jim

 
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Posted 04 August 2014 - 12:49 AM #30

At this point I would NOT recommend anyone invest any more money in to Snorocket or this Helpdesk he is supposed to offer. I have requested my money back for a couple of weeks now and have not received it. So I placed a claim on Paypal and they said, "An eCheck payment from Winfield Woodworks was declined by the sender's bank." So sadly we have no helpdesk and his bank says he has an empty account. Not even current pictures that show on here or his website are the one being worked on as he says. He keeps showing images from his old version. The sad part is I paid for his old version and was never able to get it to work properly. I guess I was trying to think positive.
Regards,
Jim

 
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Posted 04 August 2014 - 02:43 AM #31

Jim when we recieved your refund request I immediately accepted and refunded the payment, not sure what's going on your end but I just checked our account and the funds have clearly been removed (refunded). No the Addon is not being released until 4.2.1 is stable enough to use, Thanks - Sno
SNOROCKET.COM, Now Accepting PRE-ORDERS:
Customer Service (Helpdesk) Addon for CS-Cart v4.3.1
Quote and Invoicing Addon for CS-Cart v4.3.1

 
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Posted 04 August 2014 - 08:28 PM #32

Hi Collin, it was Paypal that sent the message. We do not have the funds yet. As of right now it still says pending because the echeck was declined and that it will try again 3-4 days from the 31st of last month.
Regards,
Jim

 
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Posted 04 August 2014 - 11:37 PM #33

Sno, does your helpdesk work with CS-Cart storefronts?
I need customers of a storefront to only see content from that storefront, but not the other storefronts.

 

Posted 05 August 2014 - 03:49 AM #34

At this point I would NOT recommend anyone invest any more money in to Snorocket or this Helpdesk he is supposed to offer.


You didn't learn your lesson from version 2.x?
I've moved on from CS-Cart to WooC******** - If you need anything I can be of little help.

 
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Posted 05 August 2014 - 01:03 PM #35

You didn't learn your lesson from version 2.x?

Go figure. I didn't really think I had major problems with Snorocket and I was guessing on version 2 that I might have had some type of core changes that may have messed up the previous helpdesk version. On version 4 I have made 0 core changes and I've only tried to purchase add ons from places who don't. So I was holding out hope. Now I'm off to narrow down the search with a few others. After all, integration with CS doesn't do much good if you can't get the add on in the first place.
Regards,
Jim

 
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Posted 05 August 2014 - 03:34 PM #36

You didn't learn your lesson from version 2.x?


Nope apparently I did not - Sno
SNOROCKET.COM, Now Accepting PRE-ORDERS:
Customer Service (Helpdesk) Addon for CS-Cart v4.3.1
Quote and Invoicing Addon for CS-Cart v4.3.1

 
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Posted 26 September 2014 - 03:32 PM #37

We're back to looking at helpdesk again. Anyone else in this feed have any luck with redesk or any of the others?

The reDesk mob tried hard to fix all the issues we had trying to run it on CSCv2.1.4. It came close, but we gave up on it for these reasons.:
1. It still had two or three bugs that created odd subject lines and erroneous emails.
2. We could see that it wasn't very well integrated and would not be so in the near future:
3. The "integrated "contact-us" page , a replacement for the standard contact form, did not work and could not be customised at all, with no file-upload function, nor ability to customize the form , nor ability to assign blocks.
We spent many man-hours helping reDesk sort out the issues, in the end we gave up.
I hate to bag any developer, and I hope they get it together, as it has great potential if they make it work.
Good Luck

 
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Posted 29 September 2014 - 06:57 AM #38

The reDesk mob tried hard to fix all the issues we had trying to run it on CSCv2.1.4. It came close, but we gave up on it for these reasons.:
1. It still had two or three bugs that created odd subject lines and erroneous emails.
2. We could see that it wasn't very well integrated and would not be so in the near future:
3. The "integrated "contact-us" page , a replacement for the standard contact form, did not work and could not be customised at all, with no file-upload function, nor ability to customize the form , nor ability to assign blocks.
We spent many man-hours helping reDesk sort out the issues, in the end we gave up.
I hate to bag any developer, and I hope they get it together, as it has great potential if they make it work.
Good Luck


Tank you for all your ideas and thoughts. We are working an all the bugs and polishing the Re:Desk software. For now the upload file feature already added to Re:Desk_CS-Cart contact page. Some new ideas regarding the customizing the form already in our TO DO list. For now noncombustible contact form is intended for proper Re:Desk fetching the new messages from CS-Cart, as Re:Desk works only with that special fields in this form and any other fields will just be missed by Re:Desk. But some good ideas are in our list for development.

Now we are developing Twitter messages fetching in Re:Desk and planning some deeper integration for the software with CS-Cart.
Sorry for any inconvenience you might have experienced.

Help Desk Software for CS-Cart  |  Statiny.com - Track your store sales key metrics in Facebook Messenger or Telegram chatbot


 
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Posted 11 March 2015 - 10:29 AM #39

We've found customers are more likely to actually sign into their accounts by clicking on the "reply to this response link"

Hmm , well we've actually found the oposite. Most of our customers just hit "reply" when using the std Comments addon, so Id like it to be an option at least.
Welll be revisiting this soon as will need a Ticketing system for our new website.
Gave up on the re-desk addon as it was un stable and certain things didnt work even after weeks of support.
one thing it did was add emails to Ticket threads that were nothing to do with the ticket subject... It was hopeless!

I noticed that CS-CART ROCKS uses a simple ticket system on their webstore. I must find out what it is?