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Customer Order E-Mails not going through Rate Topic   - - - - -

 
  • djhamer
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  • Join Date: 31-Oct 13
  • 12 posts

Posted 05 November 2013 - 06:03 PM #1

My customer order notifications and other emails (regarding activation, order status, etc) are not going through. The admin is receiving the order notifications just fine. The contact-us form works great, newsletters work great.

I have the notify customer settings all correct in the admin.

I have been dealing with support now on this topic for two weeks. They are blaming my mail host for not allowing multiple smtp accounts. Why would that be an issue when every other part of the script are emailing just fine?

One other thing...the admin email is not getting notification of new registrations (needed for activation of accounts)

Can anyone here provide any assistance? I've had more luck in the forums than using the support.

Thanks so much in advance!

 
  • djhamer
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  • Join Date: 31-Oct 13
  • 12 posts

Posted 05 November 2013 - 08:52 PM #2

I simply removed the text in the language manager from the footer templates. The emails started working immediately after. FYI