I have been using cscart for a good amount of time now.
Where I work I recommended cscart and they have bought 2 versions.
I have had in the meantime had to or try ot explain why there are so many things wrong or don't work with cscart.
They show the features but many do not work.
I have seen countless posts of people trying to get help but cscart ignores them or they try to charge them for features that come with the cart and are either outdated and don't work. For example Amazon payments. It doesn’t work. Cs cart offers it but it doesn't work. Fas as I can tell they haven't updated the amazon payment requirements …
I have seen countless posts where cscart says we will be giving you this soon and it never happens.
I am at the point where I am going to post a review online using my own domain I choose with every single problem and feature and promise that has never happened.
Like i said I have been using this cart for a long time and I have just had it with the disrespect towards the customer with this cart.
If I can give a potential buyer exactly what he or she is buying and then let them make a decision then that is what I have to do.
This forum shouldn't have people in it trying to get mod's or fixes from current features all ready in the cart.
There is too many to list here.
Rant done
I think I told cs-cart about the Amazon payments were not working over a year ago. Nothing has been done so I gave up on that feature.
The really silly aspect is that the CS Cart support ( and presumably the sales teams ) let
so many questions go unanswered. When they do contribute it almost sounds like
“we will fix something we designed poorly if you pay us”.
Potential purchasers MUST be put off when they dig around the forums to find many
questions not even so much as acknowledged let alone answered.
Solutions to common problems could so easily be posted.
The only reason I am still using CS cart is because of the product Promotion codes.
The so called Manuals are almost useless and even at odds with Support advice.
CS Cart is essentially a great cart but has followed the Gates model of software
development without the Gates funding.
I'm sure you've seen my posts.
First let's understand it must be a great deal of work maintaining a large product like cs-cart, I have nothing but respect for the developers who struggle with that. But I do honestly feel this cart has lost it's way. I seems to me the largest voice in their development team knows very like about running a buniness. If they did they wouldn't take the path of new versions over fixing existing problems.
At the moment they are totally lost. Existing customers are stuck and the only choice they have is update from one bug affected version to another bug affected version. How can cs-cart not see this ? all they are interested in is delivering a new pricing structure, I assume that will give them more income. But you can be sure that even at this time the is a branch of the development team working on yet another version.
Perhaps the answer is a new company that takes on v3* fixes it and offers that as a new version for a minimal cost. Then that same company can move on to v4* and fix that.
No I haven't copied your posts…lol
I am with you on all counts though.
The CS Cart business model is currently defying all reason.
Having a separate company buy the 3.0.6 code, fixing it and selling
a good solid cart for $150-$200 would make a killing.
Going one step further this same company could set up their own
CS Cart friendly server farm.
It's a great cart and runs rings around any economical software out there.
I know because I have tried heaps of them.
There are two forms of companies that sell cs-cart software. There are resellers who sell the cs-cart brand and essentially only sell license keys at a reduced price (or at least a reduced cost).
Then there are 're-branding' companies who essentially remove all reference to cs-cart and pay cs-cart for the ability to do this (sell their own brand). This includes code and documentation. I.e. you can produce the cart with your own brand and sell it for whatever you want with whatever added value you want to add. But then you can't call it cs-cart.
So a re-seller can't take cs-cart, fix it and resell it. It violates their license agreement with cs-cart. And a re-brander can't call their fixed up derivative cs-cart.
So there is no “legal” way to resell an archive called cs-cart that is not from cs-cart. You could re-brand it to something different but then it would no longer be cs-cart and the economics don't really work out (I started down that path).
[quote name='dan4288' timestamp='1381523919' post='169576']
I have seen countless posts of people trying to get help but cscart ignores them or they try to charge them for features that come with the cart and are either outdated and don't work. For example Amazon payments. It doesn’t work. Cs cart offers it but it doesn't work. Fas as I can tell they haven't updated the amazon payment requirements …
[/quote]
Dear dan4288,
Could you please give me the id of your Help Desk request ticket?
If you haven't created a ticket yet, please do. We will analyze and fix the problem shortly.
The “countless posts of people trying to get help but cscart ignores” is absolutly unacceptable and if you have such cases than please let me know. I will anaylize them attentivly and take actions to avoid such situations in future.
Hope for you cooperation.
[quote name='kickoff3pm' timestamp='1381657109' post='169637']
At the moment they are totally lost. Existing customers are stuck and the only choice they have is update from one bug affected version to another bug affected version. How can cs-cart not see this ? all they are interested in is delivering a new pricing structure, I assume that will give them more income. But you can be sure that even at this time the is a branch of the development team working on yet another version.
[/quote]
Dear kickoff3pm,
Could you please clarify what bugs exactly you mean? Could you please give us the links to the bugs you are talking about?
“Bug affected” version is too general term, I have no idea what problems in particular you mean. During last several months the #1 priority for CS-Cart archtiect team was the stability of our product.
We tried to resolve as many problems as we could and we keep going this way.
Some posts can be really helpful, take a look at this: http://forum.cs-cart…hould-be-fixed/ It would be great if you can give us the hints like that.
That's the kind of feedback that helps us make CS-Cart better.
Guys, we are open for suggestions. We really want to make all of you happier using CS-Cart, and we need your help to achieve this. Detailed feedback reports are exactly what helps us.
[color=#000000][size=3]Slightly off topic but[/size][/color]
CS-Cart SaaS Is on the Horizon
Given the features of CS Cart in a STABLE environment
this offering should put Shopify, Volusion and Bigcommerce to shame.
I might even go from a fully owned CS Cart to this new system.
Great idea guys.
[quote name='imac' timestamp='1381820377' post='169766']
Dear kickoff3pm,
Could you please clarify what bugs exactly you mean? Could you please give us the links to the bugs you are talking about?
“Bug affected” version is too general term, I have no idea what problems in particular you mean. During last several months the #1 priority for CS-Cart archtiect team was the stability of our product.
We tried to resolve as many problems as we could and we keep going this way.
Some posts can be really helpful, take a look at this: http://forum.cs-cart…hould-be-fixed/ It would be great if you can give us the hints like that.
That's the kind of feedback that helps us make CS-Cart better.
Guys, we are open for suggestions. We really want to make all of you happier using CS-Cart, and we need your help to achieve this. Detailed feedback reports are exactly what helps us.
[/quote]
There is not much point to me raking my brain to remember all issues we could resolve while setting up our cs-cart site. And the wouldn't be much point as we intend to stick to 3.6. I'm sure you will tell me a lot of bugs have been fixed in the 4.2 version.
I recall problems with verients, the number of items that can be added to the cart, failure to import due to eating resources.
I'm sure you are working hard on removing bugs, I wish good luck, people installing a fresh 4.2 should have a great product but somehow reading this forum I don't think so.
Imac,
It's common knowledge Amazon payments doesn't work. It really has never worked, at least not in Europe. There isn't even another currency than dollar. That said, most US people also can't get it to work.
On february the 8th, 2012, your developers were working on this issue. Please see: http://forum.cs-cart…1031#entry11031
I replies twice to this ticket, which has been ignored even though the topic gets a lot of attention on the forum.
I paid a developer to have Amazon payments fixed (costing me about the same amount as a full cs-cart license). I mailed to cs-cart about this numerous times (back and forth) and even sent them my fixed add-on on the 15th of December 2012, to which I never even received a reply.
This is what is frustrating the hell out of your current users. New features we do not need are being rolled out on a monthly basis- buggy as they are - and old features that are not working are simply being ignored. The right order is:[list=1]
[]Fix problems current customers have so they are happy.
[]THEN start developing new things to stay up-to-date and to get new customers.
[/list]
If you do it like that, you current customers will become your ambassadors meaning you will not have to worry about getting new business at all - this will happen automatically because your current users are happy and believe me, if they are, they will advertise for you: on fora, in top10's, and mouth to mouth.
[quote name='Flow' timestamp='1381843309' post='169793']
Imac,
It's common knowledge Amazon payments doesn't work. It really has never worked, at least not in Europe. There isn't even another currency than dollar. That said, most US people also can't get it to work.
On february the 8th, 2012, your developers were working on this issue. Please see: http://forum.cs-cart…1031#entry11031
I replies twice to this ticket, which has been ignored even though the topic gets a lot of attention on the forum.
I paid a developer to have Amazon payments fixed (costing me about the same amount as a full cs-cart license). I mailed to cs-cart about this numerous times (back and forth) and even sent them my fixed add-on on the 15th of December 2012, to which I never even received a reply.
This is what is frustrating the hell out of your current users. New features we do not need are being rolled out on a monthly basis- buggy as they are - and old features that are not working are simply being ignored. The right order is:[list=1]
[]Fix problems current customers have so they are happy.
[]THEN start developing new things to stay up-to-date and to get new customers.
[/list]
If you do it like that, you current customers will become your ambassadors meaning you will not have to worry about getting new business at all - this will happen automatically because your current users are happy and believe me, if they are, they will advertise for you: on fora, in top10's, and mouth to mouth.
[/quote]
In addition, my company is fixing all of the code errors in the store, we have all but given up on support tickets as the last 8 tickets I submitted, weI fixed 6 of them. These weren't errors in setup either, it was rewriting your php to work the way it was intended. On top of that I couldn't get a reply earlier until I upped my support credits again. That is strange seeing as how we re-coded everything that got fixed, no effort on your part. You might want to drop that system and just accept tickets on your products like everyone else has to do.
With company_id versus comapny_id, did we miss some testing before the last release?
[quote name='Flow' timestamp='1381843309' post='169793']
Imac,
(…)
This is what is frustrating the hell out of your current users. New features we do not need are being rolled out on a monthly basis- buggy as they are - and old features that are not working are simply being ignored. The right order is:[list=1]
[]Fix problems current customers have so they are happy.
[]THEN start developing new things to stay up-to-date and to get new customers.
[/list]
(…)
[/quote]
I agree with you. We are receiving a lot of mails from our clients, they are looking for other ecommerce engine due to too many problems.
Support and documentation are definitely 2 aspects that CS cart need to improve
[quote name='standingontv' timestamp='1381866906' post='169817']
In addition, my company is fixing all of the code errors in the store, we have all but given up on support tickets as the last 8 tickets I submitted, weI fixed 6 of them. These weren't errors in setup either, it was rewriting your php to work the way it was intended. On top of that I couldn't get a reply earlier until I upped my support credits again. That is strange seeing as how we re-coded everything that got fixed, no effort on your part. You might want to drop that system and just accept tickets on your products like everyone else has to do.
With company_id versus comapny_id, did we miss some testing before the last release?
[/quote]
Same here. Amazon was just an example.
Still - I'm positive about version 4 which I think can become great.
[quote name='Flow' timestamp='1381843309' post='169793']
Imac,
It's common knowledge Amazon payments doesn't work. It really has never worked, at least not in Europe. There isn't even another currency than dollar. That said, most US people also can't get it to work.
On february the 8th, 2012, your developers were working on this issue. Please see: http://forum.cs-cart…1031#entry11031
I replies twice to this ticket, which has been ignored even though the topic gets a lot of attention on the forum.
I paid a developer to have Amazon payments fixed (costing me about the same amount as a full cs-cart license). I mailed to cs-cart about this numerous times (back and forth) and even sent them my fixed add-on on the 15th of December 2012, to which I never even received a reply.
This is what is frustrating the hell out of your current users. New features we do not need are being rolled out on a monthly basis- buggy as they are - and old features that are not working are simply being ignored. The right order is:[list=1]
[]Fix problems current customers have so they are happy.
[]THEN start developing new things to stay up-to-date and to get new customers.
[/list]
If you do it like that, you current customers will become your ambassadors meaning you will not have to worry about getting new business at all - this will happen automatically because your current users are happy and believe me, if they are, they will advertise for you: on fora, in top10's, and mouth to mouth.
[/quote]
Dear Flow,
There is an issue with Amazon at the moment. We are currently working on resolving it; the fix will be included to CS-Cart 4.0.3. Also, you will be able to contact the tech support department and they will apply this fix for your free of charge.
I will accurately investigate why no sufficient action was taken earlier regarding this issue and do our best to avoid such issues in the future.
As for the “fix problems” bit. We are working on resolving problems at the moment. See my post above, fixing existing bugs is priority #1 for us.
So if there are any issues you are aware of, please let us know.
Thanks!
When CS-Cart 4.0.3 is coming?
[quote name='imac' timestamp='1382083965' post='169954']
Dear Flow,
There is an issue with Amazon at the moment. We are currently working on resolving it; the fix will be included to CS-Cart 4.0.3. Also, you will be able to contact the tech support department and they will apply this fix for your free of charge.
I will accurately investigate why no sufficient action was taken earlier regarding this issue and do our best to avoid such issues in the future.
As for the “fix problems” bit. We are working on resolving problems at the moment. See my post above, fixing existing bugs is priority #1 for us.
So if there are any issues you are aware of, please let us know.
Thanks!
[/quote]
Hmm I feel same but worse 
I tried the 4.02 hmmm for me nothing !!! that could improve my business I am using v2 and I am happy I am missing some things like a uk royal mail post methode, feedback reminder, sometimes payment through paypal has going like an open, today my cs cart sent 4 times invoice to customer but yes I am happy 
ok when I wanted to try the import my old store v2 to v4 they asked me for 160 usd woow thats must be a f joke I will pay 160 for doing a beta tester I juts herard that paypal is not working properly cart is slower and has not anything that could be make more money, there is just one template woow bad way I think or more comforts sorry but I will not be that one who will pay for this beta cart I own two licences but seems to be cscart is going to be magento 2 very good for developers for making money but shame for merchant
[quote name='Flow' timestamp='1381990261' post='169903'] Same here. Amazon was just an example. Still - I'm positive about version 4 which I think can become great. [/quote] Right, I do love version 4, I would love to go live with it and it's already been purchased, it's a few releases short of final though, i believe technically 4.0.2 is a good beta.
[quote name='imac' timestamp='1382083965' post='169954'] Dear Flow, There is an issue with Amazon at the moment. We are currently working on resolving it; the fix will be included to CS-Cart 4.0.3.[/quote]
Can I assume that Amazon checkout will work in UK/Europe in 4.03
Thanks
John