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New Dedicated Servers Rate Topic   * * * * * 2 votes

 
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Posted 31 May 2013 - 07:00 AM #1

Reliable dedicated servers

VPS Node dedicated servers are built with enterprise Supermicro Hardware. Our line is being updated with the newest processors, like the new second gen intels!
All of our servers are fully managed. Whether it be custom software to just normal configurations we will be there to assist.
Hardware upgrades are available to enhance our standard server features and services for an additional month-to-month fee.

CORE RESOURCES
US and UK Servers
Full Free Server Management
Supermicro Hardware
Full Root & Shell Access
Cisco Firewall Protected
Linux or Windows Operating System
100Mbps Uplink Port
99.9% Uptime Guarantee

**************** Intel Atom D525 (2×1.8ghz) ****************
  • 4 GB DDR3 Guaranteed Ram
  • 500 GB SATAII Drive
  • 10 TB Bandwidth
  • 1 Free IP Address
  • FREE Server Setup
  • FREE Website Transfer
  • FREE Full Management
$90.00 monthly

**************** Intel i3-2100 (4×3.1ghz) ****************
  • 8 GB DDR3 Guaranteed Ram
  • 500 GB SATAII Drive
  • 10 TB Bandwidth
  • 1 Free IP Address
  • FREE Server Setup
  • FREE Website Transfer
  • FREE Full Management
$106.00 monthly

**************** Intel E3-1230v2 (8×3.3ghz) ****************
  • 8 GB DDR3 Guaranteed Ram
  • 500 GB SATAII Drive
  • 10 TB Bandwidth
  • 1 Free IP Address
  • FREE Server Setup
  • FREE Website Transfer
  • FREE Full Management
$138.00 monthly

**************** Intel i7-3820 (8×3.6ghz) ****************
  • 8 GB DDR3 Guaranteed Ram
  • 500 GB SATAII Drive
  • 10 TB Bandwidth
  • 1 Free IP Address
  • FREE Server Setup
  • FREE Website Transfer
  • FREE Full Management
$158.00 monthly

**************** Intel E3-1275v2 (4×3.5ghz ) ****************

  • 8 GB DDR3 Guaranteed Ram
  • 2 x 500 GB SATAII Drive
  • 10 TB Bandwidth
  • 1 Free IP Address
  • FREE Server Setup
  • FREE Website Transfer
  • FREE Full Management
$178.00 monthly


**************** Intel 2 x E5-2620 (24×2.0ghz) ****************


  • 16 GB DDR3 Guaranteed Ram
  • 2 x 500 GB SATAII Drive
  • 10 TB Bandwidth
  • 1 Free IP Address
  • FREE Server Setup
  • FREE Website Transfer
  • FREE Full Management
$246.00 monthly

Order CS-Cart Dedicated Server

If you have any more questions, please don't hesitate to contact us via our support desk.
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Posted 15 June 2013 - 05:10 PM #2

Does your company not have a phone # for support? I cannot see on your webpages.

I am looking for a new hosting company but the one I currently have does not have a phone # and when there is a major problem (like my website going down completely) it takes a while to react through their helpdesk when I wish I could have them on speed dial! ;)

 
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Posted 15 June 2013 - 07:11 PM #3

Why we don’t offer phone support?

One of the most common questions we hear here at VPS Node is “why don’t you guys do phone support?” And it’s a fair question, because so many people are accustomed to it. But in our industry, and with our product, the drawbacks to phone support outweigh the benefits. We’ve maintained that we won’t offer phone support, and I’d like to take the opportunity to explain why. I think you’ll see that when it comes down to it, it’s not that we don’t want to talk to our users- it’s that we want to give them the best support possible.

Accuracy

When you send in a support ticket, we see a user dashboard that displays your account information, including all your services, addons, invoices, orders etc. You can tell us where the problem is, and then we can go in and take a look at it for ourselves. We can diagnose it accurately, and typically, we can do this quickly. The opposite is true if we’re on the phone. If a user were to call us and say, “my site isn’t displaying correctly” — well there’s a hundred reasons why that could be happening, and we can’t see any of them to make a correct diagnosis. The conversation becomes a long, drawn-out process of trial-and-error, when the problem could likely be fixed quickly and easily – if we could see it. Remember that support tickets are a “help me help you” type of scenario- the more information you can provide us, the easier and more efficiently we can answer.


Tools

Online, there’s a variety of ways we can answer how-to questions or help you solve a problem. We have screencasts, screenshots, help docs, help videos, blog posts and even code snippets at our disposal. All of these methods make answering support questions a breeze. On the phone, however, those tools aren’t available. Clicking a link is much easier than writing down a web address, or signing on and hoping you’ve got the right answer.


Time

After you submit a support ticket, you can get on with your life and check your email later for a response. Phone support, on the other hand, comes pre-packaged with long hold times. That’s because correctly identifying, replicating, and testing problems takes time. We’ll spend an hour or two on a single ticket just to make sure we get it resolved. And if you have, say, an advanced cPanel or server problem, you’re going to wait even longer while we track down a server administrator and get his input.


Support Staff Protection

It’s incredibly rare that we get an angry support ticket. But you can’t please everyone, and we do get angry customers from time-to-time. This may be selfish on my part, but as the CEO, I don’t want to subject my awesome staff to angry support calls. I want to foster a fun, enjoyable work environment, and I believe that not being yelled at is an integral part of this. Getting typed at it all-caps is much more bearable. (And kinda fun if you read them in this voice.)


Security

Finally, we like the support ticket system because we can see your account information. We know who you are, which Plan you’re on, the status of your account, and much more. This verifies your identity, which assures us that we’re talking to the right person.
In the end, we want to provide you with the best support possible, and I believe this is how it’s done. Seeing your problem, using all available tools to answer, spending the necessary time, making sure you get the right information, protecting my staff, and ensuring security are all integral to quality support.

I can assure you that our ticket support works very well and each question will be answered within a few minutes.

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Posted 25 June 2013 - 04:54 PM #4

I like a phone myself. I hate putting in a ticket when my online server/store is down and waiting an hour ticket response.

 
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Posted 26 June 2013 - 06:27 AM #5

I totally understand the no-phone policy. I am with a host who have the same and they always respond within 5 minutes. So if done well, this can work great.

For out shop, I also prefer it if people mail us with complaints, so we can see what happened, look things up and then reply, instead of being taken off guard and rushed to find the problem and solution while the customer is waiting.

When life hands you lemons, bring on the Tequila baby!


 
  • Scott_C
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Posted 26 June 2013 - 06:44 AM #6

Agree. I think the phone number is more for a sense of security. In reality, you are better to state your problem in writing so that its accurate.

I once dealt with an ISP who used VOIP - they suffered a DDOS attack, and the phones were down anyway. :)

 

Posted 26 June 2013 - 08:54 AM #7

Why we don’t offer phone support?

One of the most common questions we hear here at VPS Node is “why don’t you guys do phone support?” And it’s a fair question, because so many people are accustomed to it. But in our industry, and with our product, the drawbacks to phone support outweigh the benefits. We’ve maintained that we won’t offer phone support, and I’d like to take the opportunity to explain why. I think you’ll see that when it comes down to it, it’s not that we don’t want to talk to our users- it’s that we want to give them the best support possible.

Accuracy

When you send in a support ticket, we see a user dashboard that displays your account information, including all your services, addons, invoices, orders etc. You can tell us where the problem is, and then we can go in and take a look at it for ourselves. We can diagnose it accurately, and typically, we can do this quickly. The opposite is true if we’re on the phone. If a user were to call us and say, “my site isn’t displaying correctly” — well there’s a hundred reasons why that could be happening, and we can’t see any of them to make a correct diagnosis. The conversation becomes a long, drawn-out process of trial-and-error, when the problem could likely be fixed quickly and easily – if we could see it. Remember that support tickets are a “help me help you” type of scenario- the more information you can provide us, the easier and more efficiently we can answer.


Tools

Online, there’s a variety of ways we can answer how-to questions or help you solve a problem. We have screencasts, screenshots, help docs, help videos, blog posts and even code snippets at our disposal. All of these methods make answering support questions a breeze. On the phone, however, those tools aren’t available. Clicking a link is much easier than writing down a web address, or signing on and hoping you’ve got the right answer.


Time

After you submit a support ticket, you can get on with your life and check your email later for a response. Phone support, on the other hand, comes pre-packaged with long hold times. That’s because correctly identifying, replicating, and testing problems takes time. We’ll spend an hour or two on a single ticket just to make sure we get it resolved. And if you have, say, an advanced cPanel or server problem, you’re going to wait even longer while we track down a server administrator and get his input.


Support Staff Protection

It’s incredibly rare that we get an angry support ticket. But you can’t please everyone, and we do get angry customers from time-to-time. This may be selfish on my part, but as the CEO, I don’t want to subject my awesome staff to angry support calls. I want to foster a fun, enjoyable work environment, and I believe that not being yelled at is an integral part of this. Getting typed at it all-caps is much more bearable. (And kinda fun if you read them in this voice.)


Security

Finally, we like the support ticket system because we can see your account information. We know who you are, which Plan you’re on, the status of your account, and much more. This verifies your identity, which assures us that we’re talking to the right person.
In the end, we want to provide you with the best support possible, and I believe this is how it’s done. Seeing your problem, using all available tools to answer, spending the necessary time, making sure you get the right information, protecting my staff, and ensuring security are all integral to quality support.

I can assure you that our ticket support works very well and each question will be answered within a few minutes.

Your website http://www.vps-node.com/ is always down. I'm trying to open it since last one month!!

 
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Posted 26 June 2013 - 08:57 AM #8

The most important thing is to respond promptly to support tickets. We respond within a few minutes after a customer sends email or submit support tickets to our support system. This model works and many people prefer to submit support tickets instead of dialing phone numbers.
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Posted 26 June 2013 - 09:04 AM #9

Your website http://www.vps-node.com/ is always down. I'm trying to open it since last one month!!


It is surely not down but your IP or country might be blocked by our firewall. Can you please PM me your IP address?

http://www.downforev...ww.vps-node.com

Thanks

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  • irishman
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Posted 26 May 2014 - 08:44 AM #10

It is surely not down but your IP or country might be blocked by our firewall. Can you please PM me your IP address?

http://www.downforev...ww.vps-node.com

Thanks

Hello VPS Node!
My site is not accessible too. How I can create a ticket if I can not reach support page? If your not have a phone support, perhaps your have any support e-mail address?
Your server is not answering, and problem at your side, at your subnet. Please give me answer shortly, is only one way how I get reach to you

Tracing route to vps-node.com [216.156.135.101]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 172.28.16.254
2 1 ms <1 ms <1 ms 172.20.255.230
3 6 ms 5 ms 6 ms host-178-251-136-161.dssv.ru [178.251.136.161]
4 * * * Request timed out.
5 2 ms 3 ms 5 ms bgp-andr-1.dssv.ru [178.251.136.1]
6 6 ms 5 ms 4 ms 31.28.19.100
7 23 ms 26 ms 22 ms 217.65.0.197
8 24 ms 24 ms 23 ms te4-1.202.ccr02.kbp01.atlas.cogentco.com [149.11.94.1]
9 41 ms 42 ms 40 ms te0-2-0-1.ccr22.bts01.atlas.cogentco.com [154.54.39.42]
10 51 ms 49 ms 48 ms be2225.ccr22.muc01.atlas.cogentco.com [154.54.37.97]
11 54 ms 53 ms 54 ms be2229.ccr42.fra03.atlas.cogentco.com [154.54.38.57]
12 59 ms 63 ms 62 ms be2262.ccr42.ams03.atlas.cogentco.com [154.54.37.33]
13 69 ms 67 ms 68 ms be2276.ccr22.lon13.atlas.cogentco.com [154.54.36.57]
14 141 ms 141 ms 139 ms be2348.ccr22.jfk02.atlas.cogentco.com [154.54.30.169]
15 142 ms 138 ms 142 ms be2061.ccr21.jfk05.atlas.cogentco.com [154.54.3.70]
16 54 ms 55 ms * ae-56-111.csw1.amsterdam1.level3.net [4.69.153.186]
17 59 ms 51 ms 327 ms ae-1-51.edge3.amsterdam1.level3.net [4.69.139.137]
18 129 ms 130 ms 129 ms ae0d0.mcr1.nyc-ny.us.xo.net [216.156.0.18]
19 128 ms 131 ms 130 ms 207.86.177.162
20 128 ms 131 ms 129 ms 216.156.135.65.ptr.us.xo.net [216.156.135.65]
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
юзаю cs-cscart 2.07

 
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Posted 26 May 2014 - 09:07 AM #11

Hi,

we have unblocked your IP from the firewall.

Regards
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Posted 26 May 2014 - 02:53 PM #12

I personally have never had to use phone support with my host.. The support team responds to my tickets in under 10 minutes every time.

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CS-Cart v4.5.2


 
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Posted 23 July 2014 - 08:12 AM #13

Hello VPS Node
fourth day today as the my site does not work.
I wrote everyday to support but nobody answer to me.
Can you explain when the problem will be solved?
юзаю cs-cscart 2.07

 
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Posted 23 July 2014 - 09:05 AM #14

Hello VPS Node
fourth day today as the my site does not work.
I wrote everyday to support but nobody answer to me.
Can you explain when the problem will be solved?

Hi, we answered your PM message. The server is running fine, we will check it out.
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