[PoolSuppliesCanada]

Hello,
Currently we are using our Plesk 11 email client to send E-mails on behalf of our cart since we are using a Gmail hosted solution for the rest of company Emails.
Right now it seems 90% of our customers are not receiving Emails from Plesk, (not even in Junk)

(we have attempted to use Gmail but every couple of hours we get booted and the account we set it up with is paused)

Does anybody have a good reliable solution for setting up Email so that customers receive them?


Greg Laver
Pool Supplies Canada

[cscartrocks]

Have you tried Mailchimp or iContact?

[tbirnseth]

I'm assuming you are referring to the transactional emails that are sent by the cart (order status change, order notification, etc.) and not newsletters.

You might check the requirements for Google to ensure that you can send SMTP messages on port 25. If you can't, then you will have to add a little code to use a php hook to change the port number used by the phpmailer class (not to be confused with PHP mail function). Many email service providers and hosting companies no longer allow SMTP on port 25 due to being overloaded with spam requests.

[nikmark]

Hello,
Currently we are using our Plesk 11 email client to send E-mails on behalf of our cart since we are using a Gmail hosted solution for the rest of company Emails.
Right now it seems 90% of our customers are not receiving Emails from Plesk, (not even in Junk)

(we have attempted to use Gmail but every couple of hours we get booted and the account we set it up with is paused)

Does anybody have a good reliable solution for setting up Email so that customers receive them?


Greg Laver
Pool Supplies Canada

I am having the same problem with my site's emails using Plesk email client. Have you found a solution yet?

[tbirnseth]

Why are you being booted from gmail?
I would use whatever SMTP service that you use for the rest of your company. But ensure that you are using the SMTP interface and not the PHP interface (I.e. don't alter the php.ini file to use your service) but let the Mailer class connect to your smpt server and send the mail through there. Make sure you use authentication so you don't get spammers using your connection.

[kickoff3pm]

I can highly recommend http://fastmail.fm I have used them for many years now. For $40 a year you can use their DNS for all you domains and host all you email on their servers. So it takes all the hassle out of dealing with email. you can use pop3 imap or the website and also filter message to you phone. The company owned by Opera the browser company and a large number of hosting companies now use them but hide the fact.

[Takestock]

Depending on the number of emails you are sending to your groups etc, You could try http://group-mail.com/ I use this with http://www.smtp2go.com and never have an issue. Lot of very useful features, But may be more expensive than the online ones if you are sending only a few 1000 emails.

[kogi]

Thats a few different issues

With plesk, do you have your SPF and DKIM records correctly set? If not, that probably raises many red flags with spam filters.


With gmail, is it just a plain gmail account or an apps account?

Are you hitting the smtp sending limit
https://support.goog...er/166852?hl=en