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  • dsc81
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Posted 07 December 2012 - 12:48 PM #1

hi,
i didn't notice that after i got order. the buyer didn't get any email notification. May anyone suggest, if using cs-cart. after your customer placing order. then the customer got an email notification for plaxing order? if yes, can anyone tell where is the setting?
thanks a lot

 
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Posted 07 December 2012 - 01:26 PM #2

Hello dsc81,

Thank you for your message.

Yes, a customer should receive an e-mail message if the Notify customer check box is selected for the necessary order status:

1) In your CS-Cart administration panel, go to Orders > Order Statuses.
2) Create a new order status by clicking the Add status button or set up the existing one by clicking on the Edit link of the desired status.
3) In the opened window, select the Notify customer check box and click the Save button.

Please check it.

Thank you.

---
Pavel Zyukin
CS-Cart Support team

Sincerely yours, CS-Cart Support Team

 

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  • dsc81
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Posted 09 December 2012 - 06:57 PM #3

Hi Pavel,
Thanks a lot. works like a charm..

 
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Posted 10 December 2012 - 07:11 AM #4

You are welcome.

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Pavel Zyukin
CS-Cart Support team

Sincerely yours, CS-Cart Support Team

 

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  • HOPELights
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Posted 11 March 2013 - 09:42 AM #5

We are having challenges, please help. We have been through the entire trouble shooting guide on link - http://kb.cs-cart.com/no-emails - The client, after 10 hours of labor over the last 3 weeks, still cannot receive emails. We have opened tickets with the host provider and allowed the ip address specifically of the server that is hosting cs-cart. We have tried having emails sent to a third party address like yahoo or gmail, still does not work. Our settings are as follows in the print screen, can you please help us?

 
  • johnbol1
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Posted 11 March 2013 - 11:03 AM #6

no attachment

Custom printed hi visibility clothing sale the UK's online hivis safety shop
v4.5.2


 
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Posted 12 March 2013 - 01:03 PM #7

Hello HOPELights,

Thank you for your message.

I am sorry to hear that you have experienced this issue. The problem requires the examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.

Thank you.

---
Pavel Zyukin
CS-Cart Support team

Sincerely yours, CS-Cart Support Team

 

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