Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

How many subscribers can be added to a Newsletter? Rate Topic   - - - - -

 
  • curribhoys
  • Advanced Member
  • Members
  • Join Date: 29-Oct 12
  • 69 posts

Posted 04 December 2012 - 05:35 AM #1

Hi,

I've a newsletter in my store back end.
And i've list of 5000 subscribers in my store. When i'm trying to send the newsletter to those 5000 users, the page loads and shows an error that: This page has resulted in too many redirects and so on.

Is there any limit to include the list of subscribers ? looking forward fast reply.

Thanks in advance.
Thanks,
Anand

 
  • CS-Cart team
  • CS-Cart support team
  • Moderators
  • Join Date: 04-Apr 11
  • 3814 posts

Posted 04 December 2012 - 06:48 AM #2

Hello Anand,

Thank you for your message.

There is no limitation on the number of subscribers in a mailing list in standard CS-Cart. Unfortunately, I cannot tell what exactly causes this problem. In order to learn the exact reason for the problem we need to examine the issue directly on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.

Thank you.

---
Pavel Zyukin
CS-Cart Support team

Sincerely yours, CS-Cart Support Team

 

User guide       |  Developer documentation  |  Core API documentation


 
  • curribhoys
  • Advanced Member
  • Members
  • Join Date: 29-Oct 12
  • 69 posts

Posted 04 December 2012 - 11:05 AM #3

But in Add on -> News & e-mails, The below setting value

Newsletters sent per step - Number of email messages that can be sent at a time. is 10.

Do i need to change this value to send newsletter to users more than 10?
Thanks,
Anand

 
  • CS-Cart team
  • CS-Cart support team
  • Moderators
  • Join Date: 04-Apr 11
  • 3814 posts

Posted 04 December 2012 - 12:24 PM #4

Hello Anand,

Thank you for the reply.

This value means the number of email messages sent at a time per step. The default delay between steps is 10 seconds. So it means that if you have 20 subscribers (e.g.) and you keep the 10 value in the Number of email messages that can be sent at a time text input field, e-mails to the first 10 subscribers will be sent first, there will be the delay of 10 seconds and emails to the rest 10 subscribers will be sent. You can try increasing or decreasing this number and see if it helps you.

If you still experience this issue, I suggest that you should better contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue in more detail.

Thank you.

---
Pavel Zyukin
CS-Cart Support team

Sincerely yours, CS-Cart Support Team

 

User guide       |  Developer documentation  |  Core API documentation