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Strange wishlist problem Rate Topic   - - - - -

  • Joachim
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  • Join Date: 05-Oct 11
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Posted 12 November 2012 - 06:25 PM #1

I recieved a request from a customer that cannot access his wishlist. The server generates a Internal Server Error (500) when trying to show his wishlist. I have tested 5 other customers wishlists and it displays correctly. Does anyone have any idea on what could be the reason for this? I have also checked the cscart_user_sessions_products but could not see any specific errors there.
<p>4.4.2 Ultimate (6 storefronts)

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Posted 22 November 2012 - 06:49 AM #2

Hello Joachim,

Thank you for your message.

I am sorry to hear that you have experienced this problem. It seems that the issue occurs because a lot of products are added to the wish list of this customer. As long as there is no pagination on the wish list page, a lot of server resources are required to get all the added products and display them on a single page at once. In your case it causes Internal Server Error (500). I suggest that you should remove all products of this wish list from the cscart_user_sessions_products table manually. Before removing them you may be interested in providing a list of these products to the owner of the wish list as long as he/she will not see them anymore in his/her wish list in the storefront.

Our engineers are already informed of this issue. They are planning to add pagination to this page in one of the next CS-Cart releases, so this problem should not occur anymore.

I am sorry for any inconveniences in this matter.

Thank you.

Pavel Zyukin
CS-Cart Support team

Sincerely yours, CS-Cart Support Team


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