Jump to content

  • You cannot start a new topic
  • You cannot reply to this topic

Cart empties upon checkout Rate Topic   - - - - -

 
  • flitterbox
  • Member
  • Members
  • Join Date: 15-Jul 06
  • 32 posts

Posted 11 May 2007 - 08:20 AM #1

I'm having a very severe problem with my cart. CS-Cart support says this is not a bug as the problem cannot be replicated with a fresh install.

Initially when a NEW visitor would "add to cart" their first item (without ajax "add to cart") they would then be redirected to the shopping cart page but instead of listing the (recently added) item, the page would say "Your cart is empty" (with a continue shopping button). I've fixed that by using AJAX "add to cart". Now the problem comes when a new visitor arrives and adds an item into their cart and then wants to checkout.

The customer's information is then added (ie with no account) and the "continue" button is pressed. The cart then empties itself and a page displaying "Cart is empty....your cart is empty so you cannot proceed with checkout" can be seen. And this only happens on the first time an item is added, thereafter things seem to work fine, and you can also checkout fine if you login into your account (but not everyone will want an account).

This is quite a major problem and would cause would be buyers to go somewhere else.

I would be more than willing to pay someone (Pay Pal) for the solution / fix to this problem. Please PM me with a time frame and a rough estimate.

Many thanks,
James

Details: Cart is 1.3.4-SP2
URL: www.thetoyfarm.com
James Mew

 

Posted 11 May 2007 - 09:24 AM #2

Pm Me if you still require help on this one, I'm going to need access to your log files and a few other admin privileges. Let me know.

FYI I did exactly the same thing as you mentioned with the same result
I've moved on from CS-Cart to WooC******** - If you need anything I can be of little help.

 
  • sraza
  • Senior Member
  • Members
  • Join Date: 19-Dec 07
  • 141 posts

Posted 25 February 2009 - 04:54 AM #3

Is there a simple resolution to all of this?

Has cs-cart accepted this as a bug and was a fix provided in 1.3.5 sp4 ??

I think I might be experiencing this although I need a 3rd person to confirm it for me.

thanks
sraza

 
  • ecb1
  • Member
  • Members
  • Join Date: 17-Mar 08
  • 77 posts

Posted 04 March 2010 - 02:20 AM #4

We are experiencing the same issue on 2.0.12

If you still need help confirming your website just let me know.
v 2.0.12

 
  • indy0077
  • Senior Member
  • Banned
  • Join Date: 03-Nov 09
  • 1431 posts

Posted 04 March 2010 - 02:28 AM #5

Since the V2 it isn't a CS-Cart issue. It might be a script or php issue on your server.
.
CS-Cart Professional €160.00 | CS-Cart Multi-Vendor €625.00 | CS-Cart Hosting | SSL Certificates
.
CS-Cart Optimized Servers *** USA & UK VPS Servers

 
  • Ion_Cannon
  • Senior Member
  • Members
  • Join Date: 28-Oct 09
  • 178 posts

Posted 04 March 2010 - 02:31 AM #6

I was having a similar problem with just chrome clearing the cart upon clicking the checkout link. When I cleared the site cache out it seemed to correct the problem. Not sure if it will help you but it sounds like a similar issue. Does it occur on all browsers??
--
Lolita Glasses
Currently Running: CS-Cart 2.2.4

 
  • hyteckit
  • Senior Member
  • Members
  • Join Date: 24-Mar 08
  • 122 posts

Posted 10 March 2010 - 11:25 AM #7

I have confirm the issue with Chrome. Well, at least he mac version of Chrome.

The shopping cart clears when clicking on checkout.

Cookie issue. My guess it has do with the domain and path.
inkWOW.com - Printer ink and toner cartridges.
Cart Sidebox - Free CS-Cart 2.0 Addon for adding shopping cart to sidebar

 
  • TonyK
  • Member
  • Members
  • Join Date: 03-Mar 06
  • 1686 posts

Posted 10 March 2010 - 01:38 PM #8

Works fine for me, but i get a warning that Every single product I add has ZERO inventory.

but i see all my items in my cart.

MAC OSX FF 3.5.7
Pimpin' skins since v1.0

 
  • CutRiteFX
  • Senior Member
  • Members
  • Join Date: 02-Jun 08
  • 434 posts

Posted 10 March 2010 - 05:03 PM #9

I was having a similar problem with just chrome clearing the cart upon clicking the checkout link. When I cleared the site cache out it seemed to correct the problem. Not sure if it will help you but it sounds like a similar issue. Does it occur on all browsers??


I have done this same thing for other issues and it has fixed it by clearing cache

admin?dispatch=addons.manage&cc

 
  • hyteckit
  • Senior Member
  • Members
  • Join Date: 24-Mar 08
  • 122 posts

Posted 10 March 2010 - 06:20 PM #10

Works fine for me, but i get a warning that Every single product I add has ZERO inventory.

but i see all my items in my cart.

MAC OSX FF 3.5.7


Problem is with Google Chrome. Not FireFox.
inkWOW.com - Printer ink and toner cartridges.
Cart Sidebox - Free CS-Cart 2.0 Addon for adding shopping cart to sidebar

 
  • hyteckit
  • Senior Member
  • Members
  • Join Date: 24-Mar 08
  • 122 posts

Posted 16 March 2010 - 12:40 AM #11

Just letting you know I fixed the BUG.

Here's the solution:

http://forum.cs-cart...ead.php?t=16233
inkWOW.com - Printer ink and toner cartridges.
Cart Sidebox - Free CS-Cart 2.0 Addon for adding shopping cart to sidebar