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Siteground hosting is a disaster! Rate Topic   * * * * * 1 votes

 
  • albertpro
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Posted 19 October 2012 - 02:18 PM #1

Hi everyone.

I am so frustrated with siteground hosting company. That I wanted to share with everyone. I upgraded to VPS hosting for 2 months with them and since then I got so much problem and my site is down for 4 days already and they saying they 30 servers are down and they don't know what is going on. This is crazy and I really I don't understand why cs-cart shows them as an affiliate partner.

Please, I am looking for VPS service that you guys might using and having a good experience,


Thank you,

CS-CART: version 4.6.1


 
  • brandonvd
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Posted 19 October 2012 - 02:43 PM #2

Yep, Siteground sucks, no doubt about that.

I host with ServInt and so do quite a few other people here on the forum. I've been very happy with them and I'm sure you would be too.

Another good host is WiredTree. I know there are also quite a few people here on the forum that host with them.

Hope that helps,

Brandon

 

Posted 19 October 2012 - 02:50 PM #3

Sorry to hear you found out 5 years too late Albert.
I've moved on from CS-Cart to WooC******** - If you need anything I can be of little help.

 
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Posted 22 October 2012 - 03:03 PM #4

Hello Albert,

We are very sorry to hear that you have experienced issues with SiteGround VPS hosting. Your case has been investigated and personally addressed by our Chief Technical Officer. You can see the details in a ticket in your SiteGround user area.

In short: last weekend there has really been a hardware failure on a VPS node that has affected you and several other customers. This issue has been worked on by our team in cooperation with the data center technicians and is already fixed. Additionally, we have investigated again all your specific issues reported before that failure. To address the occasional high load caused by slow MySQL queries we could recompile your PHP with DSO and can provide higher VPS solution. Both resolutions will be provided free of charge as a compensation for the problems you have been through.

We hope that you will review your ticket for full details and will approve the proposed plan of action for performance improvement.

Best Regards,
The SiteGround Team

 
  • liizzeey
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Posted 22 May 2013 - 07:29 PM #5

I think SiteGround have appalling technical support. I have just tried to sign up with them because they said they could install my new CS Cart license for free however when I asked them to do so they said I should do it myself as most people are able to and then said i could pay for the support at $50 per hour. There main page about CS Cart say 'Free Cs Cart installation'. Maybe some have had a good experience with them but I'm not staying with them to find out.

If your a newbie I don't recommend Site Ground

 
  • tom437
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Posted 23 May 2013 - 02:08 PM #6

I think SiteGround have appalling technical support. I have just tried to sign up with them because they said they could install my new CS Cart license for free however when I asked them to do so they said I should do it myself as most people are able to and then said i could pay for the support at $50 per hour. There main page about CS Cart say 'Free Cs Cart installation'. Maybe some have had a good experience with them but I'm not staying with them to find out.

If your a newbie I don't recommend Site Ground

Hey,I used them I few years ago SiteGround SUCKS. I left them.
3.0.4
Hosting for less.
www.step2stephosting.com

 
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Posted 23 May 2013 - 02:13 PM #7

It seems, they have a heavy business relationship with CS-Cart company.
CS-Cart Optimized and Fast VPS Servers
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  • erictran
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Posted 24 September 2013 - 07:07 AM #8

SiteGround is good for me. I never experience any problem with Siteground, their support is also helpful

 
  • Yo Dog
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Posted 14 October 2013 - 06:36 PM #9

I have been using Site Ground for a couple of months now. I subscribe to the Go Geek plan shared hosting which is $14.95 per month.They have replied very quickly to any support requests I have made. I will be moving my other websites over to their hosting solutions.

 
  • TeeJay
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Posted 16 December 2013 - 04:58 PM #10

Wish I had seen this before I moved two of my ecommerce sites over to Siteground
Their support is a waste of time, the server down time is ridiculous

I am now looking for a more reliable shared hosting service
I was with 1and1 for many years never had to use the free telephone support for any errors at all ever
Only moved away as they were changing php services etc that did not support required functions, such a shame as other than that they were perfect hosts
With Siteground I am constantly getting 503 errors, never once had that with 1and1 in nearly 8 years

Damned angry right now, business is hard enough without this garbage at this time of year

 
  • martfox
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Posted 16 December 2013 - 09:16 PM #11

...just have a look at our hosting offers... We changed the datacenter, servers and so on... We lost reputation here so 1 year ago, but things changed...

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  • forfun
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Posted 27 December 2013 - 03:31 AM #12

If you can install lamp, then take a look at digitalocean or linode as a choice


Hosted at DigitalOcean | 2.2.4 Pro Version & 4.1.3 | Айхор Хостинг

 
  • JackConnick
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Posted 27 December 2013 - 05:03 AM #13

Siteground was terrible - all sorts of on-going issues, their support was so-so, but many outages and problems.

So we moved to One and One VPS, it was ok for a while, now we're having 30-50 min outages on and off the last two weeks. Their support is non-communicative, they grugingly admit that they have hardware problems and that their admins are "working on it". The is days later and we had another 30 min outage this morning and no more information from them.

It is very frustrating to pay this kind of price and get such lousy service.

Anybody have any experience with VPDS and GoDaddy?

Jack

 
  • ramesh
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Posted 27 December 2013 - 08:31 AM #14

How about trying Wiredtree? It's expensive, but you get a 15 minute TAT on support requests, 365 days a year, with fantastic hardware. I have had next to nil outages in my 6 years with them, and they really look after you.

Support staff is really knowledgeable (I checked out linkedin of some support guys, and many of them have advanced degrees in server admin), and friendly.

IMHO, worth the premium.

Cheers

 
  • Takestock
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Posted 27 December 2013 - 11:45 AM #15

Siteground was terrible - all sorts of on-going issues, their support was so-so, but many outages and problems.

So we moved to One and One VPS, it was ok for a while, now we're having 30-50 min outages on and off the last two weeks. Their support is non-communicative, they grugingly admit that they have hardware problems and that their admins are "working on it". The is days later and we had another 30 min outage this morning and no more information from them.

It is very frustrating to pay this kind of price and get such lousy service.

Anybody have any experience with VPDS and GoDaddy?

Jack

Godaddy are hopeless, I just spent days moving all of my sites after six months of frustration,
vps constantly off due to excessive cpu usage issues, always running low on disk space even if I was only usi g 25%.
Support chat taking up to two hours in a que and then disconnecting. If I did get to tbe top of the gue, the stock awnser was it,s your server and your problem.
I eventually got them to admit it was another account using all the cpu and the master server was running low on disk space and it would take up to seven days to correct.
I didn, t wait, now with futurehost, bt not long enough to make a recommendation.
Alan

 

Posted 27 December 2013 - 03:30 PM #16

I was with Futurehost for over a year and they were very solid and responsive from a Support. Sites were never down. Cost was the real concern long term.

Jeremy
Requin Creative Group
CS-Cart License | CS-Cart Addons


 
  • allenjames
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Posted 07 January 2017 - 04:27 PM #17

I think that Siteground is a lot better now, but it's normal that there are happy and unhappy people. If you show me a web hosting company with only happy clients... 



 
  • Yo Dog
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Posted 30 January 2017 - 01:23 AM #18

I have been using Site Ground web hosting Go Geek plan for quite a few years now and have been extremely happy with it. My page speed has been very good without hiring anyone to make any programming modifications. I highly recommend this service for anyone who desires good value.



 
  • tbirnseth
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Posted 30 January 2017 - 09:41 PM #19

But when you buy a VPS, you don't get a VPS.  You get an instance of a shared environment.

I.e. commands like ps, uptime, df, etc. are all disabled because they don't want you to see that "your server" is not really private.

 

Their support is excellent, but there is a degree of deception in what you get for what you thought your purchased based on standard industry definition of terms like VPS (I.e. virtual PRIVATE server).


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  • martfox
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Posted 31 January 2017 - 10:03 AM #20

But when you buy a VPS, you don't get a VPS.  You get an instance of a shared environment.

I.e. commands like ps, uptime, df, etc. are all disabled because they don't want you to see that "your server" is not really private.

 

 

If they doing that really, then that's really silly cheating and not serious to the customers.


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