What You Need before Getting Started
- Two Gmail accounts - or another free email account that has the option for fowarding
- If you have not used Gmail as your primary email and have not configured the server, go here for CS-Cart's KB page on Gmail.
- Patience!
- Customer sends an email from your store
- The email goes to the first dummy Gmail and forwards to your main Gmail account
- When you hit "reply", you'll reply to the customer's email address automatically
- Customer can reply to your main Gmail account; not the dummy account
- In your CS-Cart admin page, go to "Settings" then "Emails"
- Make sure the method of sending is "via SMTP server"
- SMTP Host: smtp.gmail.com:465
- SMTP Username: Your Dummy Gmail Address with @gmail.com
- SMTP Password: Your Password
- Go to "Settings" then "Company"
- All emails associated in the bottom portion of the page should be your Primary Gmail address for which you'll be replying to your customers
- Go to "Website", "Content", then "Contact Us"
- Click on the "Form Builder"
- The Email-to filed should be your Dummy Gmail address
- At this point if you haven't created a secondary Gmail address, do so
- If you have done it already, go to the secondary Gmail account & right top with the cog icon and select "Settings"
- Click on "Forwarding and POP/IMAP"
- Click on "Add a forwarding address"
- Enter the Primary Gmail address
- You will need to verify the forwarding through your Primary Gmail account
- Go BACK to the SECONDARY Gmail account and make sure the Forwarding is turned on as it's turned off by default.
- Send an email through your site
- The email should now come to your primary Gmail account and when you hit reply, it should populate with the customer's email address automatically
I hope this helps!