how to add a customer care staff ?

General General Questions
1

Hi all,



I want to create a user account for a customer care staff.



I am doing it the following way :


  1. create an administrator usergroup care with limited privileges (orders)
  2. create a administrator user customercare.
  3. Assign new user customercare to the usergroup care



    I am not able to do the 3rd step, I don't see the user group tab at the top in customercare profile edit page !!!



    please advise,

    Shikhar
2

You have to be the root administrator to assign admin groups. Are you signed in as the root admin?



Thanks,



Brandon

3

Yes I am the root admin only (is there a way to confirm this ?). I am saying this because its the same user which cs-cart installation created and has the userid 1.

4

You can look in your phpMyAdmin. If your username has an ID of 1, then you should be the root. There is some more information in the knowledge base about this so maybe you could check there?



Thanks,



Brandon

5

[quote name='brandonvd' timestamp='1339440437' post='138493']

You can look in your phpMyAdmin. If your username has an ID of 1, then you should be the root. There is some more information in the knowledge base about this so maybe you could check there?



Thanks,



Brandon

[/quote]



To add to Brandon's post, if you're user does not have an ID of 1, then the value for the is_root field needs to be set to Y.

6

Thanks TVKevin, it was the is_root issue.