When i try to add something to my cart
the “loading”-box stays there and nothing happens…
the “…products succesfully added to cart…” never shows…the page hangs…
now i run on wamp locally, but i have this on the cs-cart demo-site as well!
( http://demo.cs-cart.com )
Only in IE6 (javascript-enabled) though: Firefox works fine!
No matter what the reason for this is: the fact remains that i am
unable to add an item to my cart!
Whether i have “this or that en- or disabled” in my browser:
my customer wouldnt have been able to buy something, right?
I mean: he’s not responsible for not being able to buy, right? its our loss…
Still, i’m stuck with this problem: what can i do to get this working again?
(besides disabling ajax for adding to cart that is…)
thx group!
Hi,
I’m not sure if this helps but I’ve had a problem with that same thing - not continuing anywhere and instead hanging up the system. After two weeks, I finally found a solution. I just happened to find the Norton Antispam manager and found 2 items hidden away inside of that - one was the pop-up blocker (which didn’t seem to matter one way or the other if it was enabled or disabled) and the other was an “ad blocker” When I clicked this ad blocker off, all of a sudden, the pages would load and the cart was then working right. Before I did this, I’d try to click to another page of products or add an item, and it would just say “loading” and hang up forever. Maybe, if you have Norton, this could help???
However, it does have me wondering if my customer comes to my site and also has Norton, will they be hung up also??? If they have their system enabled to block ads, then they will likely run across the same problem I did. Not sure how to fix that. My last shopping cart company (who will remain nameless) told me to tell the customer to disable the whole Norton security system in order to checkout. What???
I can just see it now: I’d have to write “Please checkout here- BUT - Please disable your security first!” I don’t think they would have thought that was too cool. Therefore, I moved over to CS-cart and am so glad I did!
Kristiana
hi kristian!
thx a 1000000!: disabling the (google) popup-blocker did it.
You’re a big help, Kristiana :o)
Now, to get back to the real issue:
This means i have to warn my customers for this!!!
That is absurd!
Solution: disable AJAX-checkout…
functionality comes over beauty here, right?
nwsco,
So glad I could be of help! I spent 2 weeks searching, lol.
I found that worked with Norton, however, I just moved to a different computer and it has PC-Cillin on it, instead of Norton and I’m right back where I started.
You mentioned shutting off ajax checkout. How do you do that? If I can’t get PC-cillin to start turning pages and quit “loading and loading and loading” without doing anything else, then I’ll have to drop this one and put Norton on this one - ugh!
I don’t have the google pop-up and all the internet options are enabled so I’m back to where I started again. I suppose I could always go back to the laptop and stick to that one computer, but I’m really concerned that my customers may find this same problem and decide to leave instead of stay.
Any suggestions from anyone would be greatly appreciated!!! I know it’s a browser problem or security system problem, but I need to find the answer soon. It’s driving me nuts and has me worried about the browsers my customers will be using!
Kristiana
[quote]
You mentioned shutting off ajax checkout. How do you do that?
[/quote]
In Admin → Settings → Dynamic HTML
I switched everything off. AJAX is good if i works correctly, i wasn’t gonna take the chance.
Thank you! That worked great! Thank you!
Apparently we have to have the AJAX so it won’t jump to the shopping cart each time the add to cart button is clicked. Is there any way to avoid jumping to the cart or is this the only way?
Thank you!
Kristiana
for now this is the only way. it can be made though…
besides: this is the safest way.
thanks again kristiana
I had the same problem with some of my customers. Once Ajax was disable everything works great.
i hacked my site a bit too much:
it seemed that when i made a new, completely-my-
own-style-side_box/cart_status.tpl,
i forgot to leave the
and that is why the ajax-method didnt work,
since it was looking for that div…
I put the div back in and all is fine again :o)
[quote name=‘nwsco’]i hacked my site a bit too much:
it seemed that when i made a new, completely-my-
own-style-side_box/cart_status.tpl,
i forgot to leave the
and that is why the ajax-method didnt work,
since it was looking for that div…
I put the div back in and all is fine again :o)[/QUOTE]
NWSCO, does your site work now even with Norton Antivirus, Google popup blocker, PC Cillin etc.? Or does Ajax still need to be disabled?
i dont knwo about pccillin, but rest is fine yes. also popupblocker from
google enabled. it was just a matter of leaving out an element…