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CS-Cart Support hours? Rate Topic   * * * * * 1 votes

 
  • Tim Hensel
  • Junior Member
  • Members
  • Join Date: 01-Mar 11
  • 237 posts

Posted 26 February 2012 - 11:47 PM #1

Hi there.
Just a quick question on CS-Cart support. What is the support time when CS-Cart support is active? Is it 24 hours or Mon-Fri during specific hours?


Thanks!

-Tim
- CS-Cart 2.2.5 Pro Store -

 
  • orangegirl
  • Support engineer
  • CS-Cart Support
  • Join Date: 08-Jan 08
  • 589 posts

Posted 27 February 2012 - 05:46 AM #2

Hello, Tim!

Our support team guarantee you a reply within one business day. If you ask us during our working hours (we work Monday - Friday, 9 a.m. - 6 p.m. at our local time, our local time is GMT+4), we usually answer you within a few hours. If you post your request on Friday evening or during weekends - generally, you should expect our answer on Monday. However also we work on Saturdays and Sundays, but only during the first half of the day.
Kate Lazarevskaya,
CS-Cart Support Engineer
CS-Cart Knowledge Base | CS-Cart Reference Guide

 
  • Tim Hensel
  • Junior Member
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  • Join Date: 01-Mar 11
  • 237 posts

Posted 27 February 2012 - 02:38 PM #3

Thank you Kate! :grin:

-Tim
- CS-Cart 2.2.5 Pro Store -