I have a website hosted on Martfox, and for almost a week now, I can't access the site. My own website is up and running, but my concern is that my latest invoice is due on Jan 28 (tomorrow), and I can't pay it if I can't even access the link to my invoice!
Anyone else who can't access the site or is it just my area? I'm in the Philippines, which I believe is connected to the SE Asia grid through Taiwan. Funny thing, even a friend of mine in the US can't access the Martfox website.
==============================
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Admin>nslookup -type=all martfox.com
Server: UnKnown
Address: 10.1.1.1
DNS request timed out.
timeout was 2 seconds.
*** Request to UnKnown timed-out
==============================
root@myles [~]# nslookup martfox.com
;; connection timed out; no servers could be reached
==============================
Looks like they are down - specifically the nameservers, if not the server itself.
Same issue here in the UK. No access to anything. How are we expected to run a business if we can't access our email, website or hosting space? Such a bad company, they should have some sort of backup webpage to inform their customers what's going on. I will be leaving them if this happens again and if my services do not come back online today. 27/01/12 10:41.
Has anyone established what is going on yet?
Our site and the Martfox site is still down and there is no word from them on Facebook or Twitter!! It is getting very serious for us now.
Does anyone have any additonal information at all on the problem? The last we heard was that they were moving some servers from Manchester to Kent and that this should have been completed by 10am this morning (GMT).
Thanks
Emma
Does anyone have a contact number for Martfox?
I fear the worst at the moment. 
Me too 
I’m relatively new to the world of webhosting so not sure what to do the for the best. Our domain names are registered with 1&1 (as is our email service) so I don’t know whether to try to transfer the hosting to 1&1 so we can at least put a holding page up and get our emails back up - will I able to transfer it back easily to Martfox so I can access all our files and databases? We do have a back up but it is a bit out of date so need access to the latest version (assuming the servers get back up!) so that we can transfer the whole site to another host.
Our website is back online, email working too. Message when visiting martfox:
We are currently maintaining our site Martfox.com. We will be back soon. We apologize for any inconvenience, and thank you for your patience.
[quote name='San' timestamp='1327760239' post='130140']
We are currently maintaining our site Martfox.com. We will be back soon. We apologize for any inconvenience, and thank you for your patience.
[/quote]
That's good of them!!!
We are also hosted in the UK and just this week they had quite a lengthy outage whilst upgrading software and hardware (they had some complications), and we received emails at least hourly reporting progress, good and bad. We were not left in the dark at any stage of this most unusual outage. Although our site was only affected for a number of hours they have communicated to all customers that refunds will be issued. Top class service.
Barry
[quote name='San' timestamp='1327760239' post='130140']
Our website is back online, email working too. Message when visiting martfox:
We are currently maintaining our site Martfox.com. We will be back soon. We apologize for any inconvenience, and thank you for your patience.
[/quote]
I'm in the UK too but still can't acces our site or their's and emails not back up!
[quote name='BarryH' timestamp='1327760555' post='130141']
That's good of them!!!
We are also hosted in the UK and just this week they had quite a lengthy outage whilst upgrading software and hardware (they had some complications), and we received emails at least hourly reporting progress, good and bad. We were not left in the dark at any stage of this most unusual outage. Although our site was only affected for a number of hours they have communicated to all customers that refunds will be issued. Top class service.
Barry
[/quote]
Can I ask who you host with please? We are looking to change hosts after this fiasco!
Everyone should have gotten a similar email around Jan 18. See below. This is the only notification I received. I have not recieved any update progress emails. My site still down and they have not told me I will be refunded on the outage. Hoping my site is up soon.
server name: csc1 - Manchester, UK
[font=verdana,geneva][size=1]Dear,[/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]As anyone with services in our Secondary POP in Manchester will know, we have been experiencing more than our fair share of network stability issues in recent months. This affects anyone on the IP ranges 89.238.174.* and 194.79.29.* - Your IP can be checked by pinging your domain at http://just-ping.com[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]Whilst things were at least been stable over Christmas, our confidence in our providers ability to supply us with a reliable service and more importantly, communicate with us in times of crisis has been damaged beyond repair and consequently we have been planning a way forward.[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]After very careful consideration, we have decided we can no longer work with our Manchester provider and intend to relocate all equipment currently residing within our Manchester POP to a new facility in Maidstone, Kent.[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]There are a number of positive factors which have contributed to this decision and these are as follows:[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]1.) We have already established a mutually positive working relationship directly with the new facility owners. This is something that we do not have with our current provider, which has ultimately resulted in our business not being appreciated as well as the poor level of customer service we have recently received.[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]2.) The new facility has a far larger supply of power from the national grid as well as associated cooling available to it, meaning that we will be able to exceed our current maximum of 16A per rack footprint - technically up to 64A![/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]3.) For the vast majority of users, latency and routing will improve as the new facility is closer to London (within 1ms vs the 7ms currently) and despite this, also maintains diverse connectivity that does not go via Docklands in the event of a disaster.[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]4.) Probably most importantly, we will be taking greater control of our own network and will be deploying much more powerful Juniper based core networking equipment backed by an around the clock management package with Juniper themselves.[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]As with any change of this kind, there will be some negative factors but we are doing everything within our power and at great expense to minimise the impact this has on our clients:[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]1.) There will need to be a notable period of out-of-hours downtime to move our racks of equipment from Manchester to the new facility in Maidstone via a specialist relocation company, we estimate in the region of 8-12hrs at this early stage.[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]2.) During the time surrounding the move our staff will all be onsite assisting in the re-cabling and logging process and thus general support response times will initially be slower.[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]3.) Due to the closer proximity to London and the higher spec of the new facility, our cost pricing will rise but we intend to absorb these fully and will not be increasing our prices to clients.[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]4.) Any IP addresses on these servers will change.
We do not have any confirmed dates at present but our proposed date/times (subject to approval by both facilities and the relocation company) is Friday 27th Jan @ 22:00 GMT through to early/mid morning on Saturday 28th Jan.[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]As the migration does involve IP address changes we will be notifying all clients of their new IP after the migration. Anyone on a shared or reseller package will not need to make any changes however VPS clients will need to change their nameserver IPs.[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]To make the migration smoother for managed VPS clients and to minimise downtime we can setup a free cPanel DNS only server on a server not being moved. This can then be clustered with your existing server and nameserver IPs changed. When the servers are migrated we will then cluster the DNS only server again and update IPs. This will save you needing to update your nameservers immediately after migration. To have this setup please submit a support ticket.[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]Needless to say, we will of course keep everyone in the loop when details are confirmed and we welcome our clients to get in touch with us with any concerns they may have.[/size][/font][/size][/font]
[font=verdana,geneva][size=1][font=verdana,geneva][size=1]Regards[/size][/font][/size][/font]
[font=verdana,geneva][size=1]Martfox Internet Services[/size][/font]
I didn't get the email and my site is hosted on a server that is already in Kent (svr6) and my IP address wasn't in the range that should have been affected (which incidentially seemed to change in a later notification on Facebook!). But my site still went down midnight GMT Thursday and only late this afternoon seems to have got back online although is still not up in all locations. Our emails are also still not working.
This is this the latest (and only one for nearly 30hrs!!) post from Martfox on their facebook page (posted 7 hours ago):
Please note we will be changing the IPs of any VPS packages and the welcome email will be resent to clients as this happens.
SRV14 Update: The DNS has now been synced with the new IPs but may take a little while to update. To speed this along you can try flushing your DNS cache
VPS2 Update: All VMs on VPS2 have been reconfigured and welcome emails resent. You'll now just need to change your nameserver IPs at your domain registrar to those in the welcome email.
VPS3 Update: This VM is currently being reconfigured and IPs being changed on all VMs
Date - 26/01/2012 21:55
Last Updated - 27/01/2012 12:20
The level of customer service has been absolutely shocking.
Hi, all sites should be now online.
Wec are sorry for the inconvenience and appreciate your patience.
Thanks for the update. Okay, testing tools can ping the site now, but I myself can't access it. Tried flushing DNS and browser cache, still no.
Tracing route to martfox.com [37.26.106.16]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms buffalo.setup [192.168.11.1]
2 291 ms 309 ms 340 ms 112.203.0.1.pldt.net [112.203.0.1]
3 272 ms 248 ms 161 ms 122.2.135.113.pldt.net [122.2.135.113]
4 169 ms 197 ms 244 ms 210.213.130.86.static.pldt.net [210.213.130.86]
5 303 ms 314 ms 281 ms 210.213.130.141.static.pldt.net [210.213.130.141
]
6 615 ms 611 ms 702 ms 210.213.128.9.static.pldt.net [210.213.128.9]
7 746 ms 744 ms 663 ms xe-0-6-0-0.r04.lsanca03.us.bb.gin.ntt.net [204.1
.254.81]
8 823 ms 546 ms 401 ms ae-6.r21.lsanca03.us.bb.gin.ntt.net [129.250.5.6
9]
9 529 ms 555 ms 644 ms ae-2.r20.asbnva02.us.bb.gin.ntt.net [129.250.3.5
4]
10 715 ms 656 ms 689 ms ae-6.r23.nycmny01.us.bb.gin.ntt.net [129.250.2.8
]
11 696 ms 441 ms 537 ms ae-0.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.7
2]
12 614 ms 698 ms 596 ms as-1.r22.londen03.uk.bb.gin.ntt.net [129.250.3.2
55]
13 581 ms 670 ms 770 ms ae-1.r02.londen03.uk.bb.gin.ntt.net [129.250.5.2
5]
14 905 ms 810 ms 520 ms ae-2.rt0.the.uk.goscomb.net [83.231.181.210]
15 887 ms 997 ms 930 ms 46.17.60.162
16 895 ms 798 ms 784 ms 37.26.106.41
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
[quote name='ejfear' timestamp='1327787379' post='130157']
This is this the latest (and only one for nearly 30hrs!!) post from Martfox on their facebook page (posted 7 hours ago):
Please note we will be changing the IPs of any VPS packages and the welcome email will be resent to clients as this happens.
SRV14 Update: The DNS has now been synced with the new IPs but may take a little while to update. To speed this along you can try flushing your DNS cache
VPS2 Update: All VMs on VPS2 have been reconfigured and welcome emails resent. You'll now just need to change your nameserver IPs at your domain registrar to those in the welcome email.
VPS3 Update: This VM is currently being reconfigured and IPs being changed on all VMs
Date - 26/01/2012 21:55
Last Updated - 27/01/2012 12:20
The level of customer service has been absolutely shocking.
[/quote]
Because your IP addresses were changed - Your private DNS servers (if you use them) will take substantially a lot longer to redistribute than just having a bit of downtime. Kiss that weeks worth of sales away.
[quote name='S1mon' timestamp='1327632439' post='130048']
I have a website hosted on Martfox, and for almost a week now, I can't access the site. My own website is up and running, but my concern is that my latest invoice is due on Jan 28 (tomorrow), and I can't pay it if I can't even access the link to my invoice!
Anyone else who can't access the site or is it just my area? I'm in the Philippines, which I believe is connected to the SE Asia grid through Taiwan. Funny thing, even a friend of mine in the US can't access the Martfox website.
[/quote]
Hi, can you access this link https://www.martfox.com/customer/clientarea.php ?
No, I can't. But nevermind, I'll just cancel my account. Well actually my account's suspended now, so…Do I still need to contact my host to tell them to remove my account or I just leave it be? This has been too much trouble.
Thanks anyway, indy.
[quote name='S1mon' timestamp='1327916184' post='130221']
No, I can't. But nevermind, I'll just cancel my account. Well actually my account's suspended now, so…Do I still need to contact my host to tell them to remove my account or I just leave it be? This has been too much trouble.
Thanks anyway, indy.
[/quote]
Hi, you will have to open a “Cancelation request” in your client area.