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Login Problems, products not adding to cart and slow loads Rate Topic   - - - - -

 
  • pjlee
  • Newbie
  • Members
  • Join Date: 20-Jan 12
  • 11 posts

Posted 20 January 2012 - 07:10 PM #1

Hi,

I have a couple of problems.

1. For some reason the login details I set are not working. The only way I can access the admin panel is to reset my password. If I reset my password, I am emailled a link to the back end/ my profile where I can change my password and remain logged into the admin panel. When i log out and try to log back in with the new login detail I can't get logged in without resetting the password again.

2. I have a another problem where products will not add to the cart.

3. I'm also experiencing very slow loads speeds on the admin panel and the front end of the site.

 
  • orangegirl
  • Support engineer
  • CS-Cart Support
  • Join Date: 08-Jan 08
  • 589 posts

Posted 23 January 2012 - 09:02 AM #2

Hello!

Do you have secure connection enabled in your CS-Cart? Try disabling the HTTPS server settings in the admin panel and check if the logging in works properly.
Kate Lazarevskaya,
CS-Cart Support Engineer
CS-Cart Knowledge Base | CS-Cart Reference Guide

 
  • Alt-team
  • CS-Cart Developer
  • Authorized Reseller
  • Join Date: 18-Jan 11
  • 2687 posts

Posted 23 January 2012 - 12:49 PM #3

Hello, Allureoutlet!

1. To disable HTTPS server settings please go to Settings -> General. Also please check up the "Access restrictions" settings (Administration -> Add-ons -> Access restrictions).

2. Clear your cache and cookies

3. It may be your server problem/ slow Internet connection speed

Best regards, Alt-team

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 Email - manager@alt-team.com | Skype - Altteam    


 
  • pjlee
  • Newbie
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  • Join Date: 20-Jan 12
  • 11 posts

Posted 23 January 2012 - 03:26 PM #4

Solved thankyou

 
  • The Tool
  • Been Here Way Too Long Member
  • Members
  • Join Date: 30-Mar 07
  • 3842 posts

Posted 23 January 2012 - 03:55 PM #5

Clear cart cache. www.your-domain.com/admin.php?cc Replace admin with whatever you changed yours to if you have.