Snorocket Customer Service

I'm completely impressed with Snorocket customer service and attention to detail. He updated my website last night without making a big deal about how behind my cart was. He installed a couple of his add-ons which work flawless thereserve price add-on is a fantastic way to run a special on a product without making your suppliers upset.



Snowrocket Add-Ons YOU should look into:



http://www.snorocket.com/profit-loss-reports.html

http://www.snorocket.com/quote-invoicing-addon.html

http://www.snorocket.com/reserve-price.html

http://www.snorocket.com/price-match-addon.html

(They're all 50% off currently)

I wish I could say I'm impressed with his customer service. I paid for the quote/invoicing addon over a year ago, almost $100. I've been asking him to get my the license code for months, and my tickets go unanswered.



I'm not buying anything from snorocket.com unless he starts responding and actually letting me USE what I paid good money for.

deleted, sorry to have offended…

[quote name='clips' timestamp='1323226677' post='127401']

I'm not familiar with all the mods you listed. I do know that the current version of “profit and loss” still does not work properly. In the download area of my account at snorocket it still shows that it is for version 2.1.3 and it did not work on that version either. I was using it on version 2.2.3. We finally just went ahead and uninstalled the “profit and loss” today and gave up hope on it. Not only does it post your “cost” multiple times, but if a customer buys 3 of the same item it still only figures the cost as if the customer bought one item.



Did you actually get the “profit and loss” to work properly? Or have you had a chance to test it on a live site yet?



The one mod from snorocket that did work quite well and that I like is the “order notes”. I was going to give a link to it but when I click on the addons on his site I get the following error message…



But I do like the order notes and would recommend it.

[/quote]



I had Sno to install the software, so maybe your problem has something to do with improper installation?

[quote name='cheebs' timestamp='1323225693' post='127400']

I wish I could say I'm impressed with his customer service. I paid for the quote/invoicing addon over a year ago, almost $100. I've been asking him to get my the license code for months, and my tickets go unanswered.



I'm not buying anything from snorocket.com unless he starts responding and actually letting me USE what I paid good money for.

[/quote]



I wish you stayed out of my thread, and didn't hijack mine. When I've received such awesome friendly service from the guy I think your here just causing trouble or simply leaving something important very important.

I wish someone would pay me to post reviews.

[quote name='KBM' timestamp='1323295185' post='127473']

I wish someone would pay me to post reviews.

[/quote]



What's the cost per hour?

[quote]What’s the cost per hour?[/quote]



I think you should probably pay him “Per Post” Jesse ;)

[quote name=‘JesseLeeStringer’ timestamp=‘1323301194’ post=‘127477’]

What’s the cost per hour?

[/quote]



20.00 Per Hour * Minimum of 40hours a week

Or

100.00 Per Post! :lol:

deleted, sorry to have offended…

[quote name=‘clips’ timestamp=‘1323320199’ post=‘127492’]

Hehe, check out…

About Snorocket.com - Third-Party Reviews - CS-Cart and Multi-Vendor Community Forums | Connect with the Community | Find Solutions

In that post “StellarBytes” won a free addon for posting a good comment. :mellow: At least that was what Snorocket posted. So why wouldn’t one think that someone who posted a series of addons here on the forum either did already get a kick back or is trying to get a free mod? Not really a big deal if he did. Lots of people do it. :o

The only thing I am trying to say is some may say negative and there really isn’t anything wrong with it. It is kind of funny how you want to slap the hand of cheebs but you just joke along with Jesse and Struck. I really don’t care if Cheebs, Jesse or Struck post in the thread. I thought the post of the later 2 were funny and the first 1 was their opinion. It’s all good.



BTW, on the “profit and loss” mod, I am guessing one of the differences on KBM getting the mods to work is you are still showing that you are on version 2.0.12. Currently I am using 2.2.3 and I could not get it to work on 2.2.1 either. So maybe the bug on the profit and loss is on newer versions? It’s really hard to say since when Snorocket replied to me he said he knew about the bugs and that they would be fixed. Just a guess.

[/quote]



Don’t you have a business to run clips? Honestly? I’ve worked with Jesse in the past and left a great review did he pay me to do so? NO! Who’s paying you to instigate trouble in my thread?? Do you live off drama or what? Good Day it’s freaking impossible to post a review with getting called out.

[quote name=‘clips’ timestamp=‘1323320199’ post=‘127492’]

Hehe, check out…

About Snorocket.com - Third-Party Reviews - CS-Cart and Multi-Vendor Community Forums | Connect with the Community | Find Solutions

In that post “StellarBytes” won a free addon for posting a good comment. :mellow: At least that was what Snorocket posted. So why wouldn’t one think that someone who posted a series of addons here on the forum either did already get a kick back or is trying to get a free mod? Not really a big deal if he did. Lots of people do it. :o

[/quote]

I, for one, do not appreciate the way you have insinuated I have accepted any arranged benefit from Sno (or any other organisation for that matter) for posting on these forums.



For the record, I posted a positive comment because in my experience, I have not received the bad experiences you obviously have. My comment(s) were either requested nor endorsed by SnoRocket until after the fact - as yet, although I appreciate the sentiment, I have not requested the free addon Sno offered. I simply felt it was only fair to post an honest review, not jumping on the eat-s-and-die bandwagon.



In future please do not drag other people into the equation simply because you are not happy - as a wise man once said, opinions are like a$$holes, everybody has one…



I personally do not know the guy (Sno), but from reading others attitudes on here, a negative light is already cast upon his name. This isn’t fair, nor justified, especially for newer members of the community such as myself to read as an introduction - everybody deserves a chance (within reason, criminals do not, for example), so that is what I shall give Sno.



The only reason I commented further in that thread was because I am waiting on a fix for an issue I have with one of SnoRocket’s addons using v2.2.3, although as somebody stated afterwards, they have no problems with the same addon so perhaps it is a conflict elsewhere, not with Sno’s addon. In honesty, Sno did say he would look into it and get back to me, but I have still not received any further correspondence.



Again, this comment is not endorsed nor sponsored, nor has Sno donated to charity on my behalf. Anyone who says otherwise, please feel free to contact me, I’m happy to have a chat about it or even the weather if you really do have too much time on your hands.



I do not wish to cause conflicts between members of the Community because at the end of the day, we’re all here to achieve one thing - success in our businesses.



Until then…keep it clean, folks.

Associate yourself with men of good quality if you esteem your own reputation for 'tis better to be alone than in bad company.

~George Washington



Conscience and reputation are two things. Conscience is due to yourself, reputation to your neighbour.

~Saint Augustine

Do you guys not have something better to do then troll the forums and bash snorocket? or can you just not handle the fact that I got a positive review? obviously you must not be getting any Christmas sales or you wouldn't be wasting your time here, don't smother your sorrows by bashing my positive service to those who care - Sno

[quote name='snorocket' timestamp='1323385001' post='127547']

obviously you must not be getting any Christmas sales [/quote]



No thanks to you,

[quote name='snorocket' timestamp='1323385001' post='127547']

or you wouldn't be wasting your time here, don't smother your sorrows by bashing my positive service to those who care - Sno

[/quote]



Negative Review: Pending final count

Positive review: one.



Give them working addons and you wouldn't have this bullshit?

[quote name='JesseLeeStringer' timestamp='1323435746' post='127589']



Negative Review: Pending final count

Positive review: one.



Give them working addons and you wouldn't have this bullshit?

[/quote]



My overall experience with Sno has been positive. All his mod's work just fine on my carts. Could he be a little more accurate with his delivery dates? Sure he could. But I know it's tough when you are working with 3rd parties to do development. Your priority isn't always their priority. In the end though he has always delivered as stated above, since all the mod's I purchased from him (5 or 6 I believe) are working bug free currently.

[quote]I wish you stayed out of my thread, and didn't hijack mine. When I've received such awesome friendly service from the guy I think your here just causing trouble or simply leaving something important very important. [/quote]



I'm not really sure what you're trying to say here… but I certainly didn't hijack your thread. This is a forum, where anyone can post their experiences or points of view, and that's exactly what I'm doing.



I'm just pissed that I paid good money to originally get the addon started, yet over a year later I still can't use it, and snorocket promised to get me a license code but never delivered, and now doesn't respond at all anymore.

[quote name='cheebs' timestamp='1323923805' post='127880']

I'm not really sure what you're trying to say here… but I certainly didn't hijack your thread. This is a forum, where anyone can post their experiences or points of view, and that's exactly what I'm doing.[/quote]

The thread is hijacked and to top it off your not telling the truth !


[quote name='cheebs' timestamp='1323923805' post='127880']

I'm just pissed that I paid good money to originally get the addon started, yet over a year later I still can't use it, and snorocket promised to get me a license code but never delivered, and now doesn't respond at all anymore.

[/quote]

I've already responded and sent you the license yesterday BEFORE you posted this post and said “and now doesn't respond at all anymore.” which is not true.

[quote]The thread is hijacked and to top it off your not telling the truth ![/quote]

Not telling the truth? What part? (People in glass houses) You sure do like to point the finger and give out some rude responses. All I wanted was what I paid for, and after numerous attempts to get it through the proper channels (emailing and contacting you on your website) that wasn't working so I took to the forums to tell my truth.


[quote]I've already responded and sent you the license yesterday BEFORE you posted this post and said [/quote]

THANK YOU. I do appreciate finally getting it… and I did check before posting this and did not see any response or license.

[quote name=‘cheebs’ timestamp=‘1323923805’ post=‘127880’]

I’m not really sure what you’re trying to say here… but I certainly didn’t hijack your thread. This is a forum, where anyone can post their experiences or points of view, and that’s exactly what I’m doing.



[/quote]



You’re not too bright are you? :P