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  • getjoel
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Posted 21 February 2011 - 07:27 PM #1

From the client:

Some guy ordered off our site this weekend and he processed 4 orders. Two of the orders had the credit card charged a minute after one another. Two of his other orders did not go through, did not get declined, and the order statuses automatically went to "on order" instead of "open" which is when the order has not been paid for. Also, look at the order numbers, they are not in order. Any idea how this happened?

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  • tbirnseth
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Posted 22 February 2011 - 07:18 AM #2

Well, he was probably confused by the Reorder This Order Again button.
Have no idea what your definition of "On Order" is. That's not a standard name. Do you know the code that is assigned to it?

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  • Darius
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Posted 22 February 2011 - 07:37 AM #3

On Order - not paid order?
Processed - paid (paypal?)

 
  • tbirnseth
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Posted 22 February 2011 - 10:13 AM #4

What are the codes being used since apparently the names have been changed. An unpaid order would be in the Open status (order_status == O) and paid orders will be in the Processed state (order_status == P).

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  • Darius
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Posted 22 February 2011 - 11:53 AM #5

What is even more interesting that order numbers are not in normal order but more random position...

 
  • tbirnseth
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Posted 22 February 2011 - 07:27 PM #6

Have you imported order data into your db? I believe (but haven't verified) that the sort order is by timestamp, not order_id. So if timestamp has been munged then the sequence of orders listed will follow the timestamp.

EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.