I’d like to introduce a new add-on that is aimed to seamlessly integrate Olark Live Help Service into your CS-Cart.
Olark provides clean integration with tools you already know and love so you can actually focus on selling and support. In fact, we’re the only live help tool around that was built from the ground up to work with a host of standard instant messengers. But did we skimp on the power? No!
Check out what we give you:
Use Olark anywhere!
Chat with visitors on your website from your desktop, your laptop, your iPhone, or your Blackberry. We work with standard chat (IM) clients (like iChat, Pidgin, and Meebo) and services (Google Talk and Jabber) which means YOU get to decide what software to use.
Multiple operators
Handle higher volumes of visitors with more operators. Each operator connects using the chat client of their choice and other operators are automatically notified when a visitor’s chat has been responded to, eliminating duplicate responses.
Offline Messages and Hiding
Even when you’re unavailable for chat you can gather qualified leads (name and email) from your website as people leave messages on the widget. You can also choose to simply hide the Olark widget when you’re unavailable.
Complete visual customization
Your brand is important and we provide themes, easy color customization, full css support, and even a whitelabel (non-branded) version so Olark fits right into the look and feel of your site.
Simple Integration - No code required!
Get full Olark integration by pasting a short bit of JavaScript onto your webpage (our tutorials make it easy) OR use our ChatLinks service (see below)
Know your users
Olark lets you know all sorts of useful information about your users in real-time.
For example:
Visitor name, email, etc. through optional pre-chat form or integration with your current login system
Visitor page location (know exactly when they’re on an important page!)
Referring site
Have they been to your site before?
Geo-location (where on Earth are they from?)
International Support
All visitor-facing text strings are customizable and we’re fully UTF8 compliant to support practically any language you throw at Olark.
ChatLinks: use Olark anywhere without code!
ChatLinks are short urls that when clicked, automatically overlay Olark on top of any webpage, allowing you to chat with anyone who clicks the link, NO CODE REQUIRED!
Great when you can’t edit the webpage or your site doesn’t support JavaScript
Distribute these links on Twitter, email, etc. to chat without disclosing any personal information of your own.
Great for salespeople who want to use live chat but can’t edit a website (you don’t have to involve IT!).
Chat Transcripts
Access important conversations with important information like emails and phone numbers already pulled out for you.
Continue chats across pages and off-site!
Chats persist as visitors move through your site and even off-site when a visitor follows an external link!
Extensible API (Beta)
Create custom extensions for virtually unlimited features with our JavaScript plugin architecture.
How to install the Olark add-on:
Apply the below CS-Cart fix:
<br />
Index: trunk/controllers/admin/addons.php<br />
===================================================================<br />
--- a/trunk/controllers/admin/addons.php<br />
+++ b/trunk/controllers/admin/addons.php<br />
@@ -38,6 +38,10 @@<br />
);<br />
<br />
if ($_SERVER['REQUEST_METHOD'] == 'POST') {<br />
+<br />
+ fn_trusted_vars (<br />
+ 'addon_trusted_input'<br />
+ );<br />
<br />
if ($mode == 'update') {<br />
fn_update_addon($_REQUEST['addon'], $_REQUEST['addon_data']);<br />
```<br />
<br />
2) Install the add-on.<br />
<br />
UPD: new version of the add-on is available. Now you can customize all the Olark's string variables.<p><a href="127.0.0.1/uploads/monthly_06_2011/post-5652-13081579832883.ipb">olark_1.1.zip</a></p><p><a href="127.0.0.1/uploads/monthly_06_2011/post-5652-13081579805871.ipb">olark.zip</a></p>
[quote name=‘Andy Ye’]Our native Live Help is decided to be replaced by Olark and Zopim. They both are way more easy-to-use, reliable and feature-rich.[/quote]
Hi Andy,
As a developer I find that the question most often queried by customers is the removal of unnecessary watermarks such as as the copyrights of CS-Cart etc.
With regards to the following image, can we remove the “GET FREE OLARK SALES CHAT” from the screen?
To completely remove the link, you have to “upgrade your account”. However, I personally see no reason to do this: their Free package is pretty feature rich.
Situation: Olark shows up in addons fine, the problem is when I add the olark code it does not save instead these 4 characters /**/ is what gets saved.
That’s why Olark has always let you communicate with visitors to your website using whatever language you choose to speak. Our users come from all over the world, so we thought “what else can we do?â€
Well, many of you already know you can customize some of the messages in the Olark bar, here. The Olark addo-on now lets you customize all the messages in the Olark bar, so you can be sure your visitors will know how to contact you.