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"Placing the order. Please be patient" Rate Topic   - - - - -

 
  • johnwade
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Posted 29 November 2010 - 08:45 PM #1

I'm running into this and getting complaints and can't find a solution. Customers have emailed me saying they're getting this message. On a test order I placed myself. I end up with an open order but no email notification nor payment processed. I should add that the please be patient message never went away. I think I'm near the end of my trial period and for CS Cart and have to make a decision. I dread having to do this all over again so hope there is a simple solution but I've had 4 complaints in as many days and lost too many orders. Suggestions welcome.

 
  • indy0077
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Posted 29 November 2010 - 08:58 PM #2

It's 100% not CS-Cart fault. The problem will be at your server. The request probably ends with a 'time out' or wrong PHP configuration. I would suggest to contact your hosting provider.
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  • johnwade
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Posted 29 November 2010 - 09:10 PM #3

I admire your confidence however I've found when equipped with the same confidence for other issues when chatting with hosts they tend to be equally confident that their servers were working quite well before the third party "anything" became involved. ;) I'll give it a shot though.

jw

 

Posted 30 November 2010 - 01:35 AM #4

What payment methods is this happening for?
It could be your payment processor.

Try enabling cheque payment and test it. If everything goes through ok then you know your issue isn't CS Cart.

Have you checked your hosting log files and cs cart log files to see if any errors are shown?
Take everything you like seriously, except yourselves. - Rudyard Kipling

 
  • johnwade
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Posted 30 November 2010 - 03:25 AM #5

On a test (fail) after the order detail it ends with - Response: HTTPS: libcurl error(56): Proxy CONNECT aborted

 

Posted 30 November 2010 - 04:51 AM #6

On a test (fail) after the order detail it ends with - Response: HTTPS: libcurl error(56): Proxy CONNECT aborted


Hosting - 100%
cURL is encountering an issue when connecting to the proxy (CS-Cart or Payment Gateway)

J.
I've moved on from CS-Cart to WooC******** - If you need anything I can be of little help.

 
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Posted 30 November 2010 - 09:31 PM #7

My host is asking for access to my CS Cart back end. My concern is that this provides access to customer's sensitive data including credit card. If I back it up and delete it, run some purchases which will fail to process with my own credit card, get things resolved can I reimport the data I backuped and then deleted.

John

 
  • indy0077
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Posted 30 November 2010 - 09:38 PM #8

My host is asking for access to my CS Cart back end. My concern is that this provides access to customer's sensitive data including credit card. If I back it up and delete it, run some purchases which will fail to process with my own credit card, get things resolved can I reimport the data I backuped and then deleted.

John

They can see all 'sensitive' data in your database then... ;)
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Posted 30 November 2010 - 09:40 PM #9

My host is asking for access to my CS Cart back end. My concern is that this provides access to customer's sensitive data including credit card. If I back it up and delete it, run some purchases which will fail to process with my own credit card, get things resolved can I reimport the data I backuped and then deleted.

John


They don't need access to your admin panel, what do they plan to accomplish by viewing your confidential information....... If they need to verify a particular setting, then they can tell you what it needs to be & you can verify it yourself! ;)
Cooking with Gas on Version 4.1.2 (But proceeding with caution....)

 
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Posted 30 November 2010 - 09:51 PM #10

That's what I thought. The tech support was quite snitty when I expressed concern. I've asked that it be escalated and my store will remain down for a while yet.:(

I will have to humor them I think so if I can back up, export, delete and later import it back after they've fiddled I will do so. Do you think that is wise?

 
  • indy0077
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Posted 30 November 2010 - 10:00 PM #11

I've asked that it be escalated and my store will remain down for a while yet.:(

Why should it be down? Are you on a shared server, VPS or dedicated?
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Posted 30 November 2010 - 10:06 PM #12

Sorry. It's down in the sense no orders can be placed as the credit card orders are not being forwarded on to my Paypal Merchant Pro account.

 

Posted 30 November 2010 - 10:24 PM #13

Sorry. It's down in the sense no orders can be placed as the credit card orders are not being forwarded on to my Paypal Merchant Pro account.


You should have said that in the first place,
Check your ftp directory for your paypal certificate.

The certificate contains an encryption code unique to your paypal account, if it's missing you won't get a response back from Paypal as it doesn't know either how to process the date or the authenticity of the request.
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Posted 30 November 2010 - 10:44 PM #14

Sorry it has been a work in progress learning what information has been getting where. I've talked with PayPal at length. They say nothing is making it to them. (I'm assuming that is what I would be looking for in their FTP log.)

Here's a cs log entry from an order using my own information.

URL: https://api-3t.paypal.com:443/2.0/
Request: '<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlso...soap/envelope/" xmlns:xsi="http://www.w3.org/20...chema-instance" xmlns:xsd="http://www.w3.org/20...001/XMLSchema"> <soap:Header> <RequesterCredentials xmlns="urn:ebay:api:PayPalAPI"> <Credentials xmlns="urn:ebay:apis:eBLBaseComponents"> <Username>johnwade_api1.johnwade.ca</Username> <ebl:Password xmlns:ebl="urn:ebay:apis:eBLBaseComponents">REMOVED</ebl:Password> <Signature>REMOVED;/Signature> </Credentials> </RequesterCredentials> </soap:Header> <soap:Body> <DoDirectPaymentReq xmlns="urn:ebay:api:PayPalAPI"> <DoDirectPaymentRequest> <Version xmlns="urn:ebay:apis:eBLBaseComponents">59.00</Version> <DoDirectPaymentRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents"> <PaymentAction>Sale</PaymentAction> <PaymentDetails> <OrderTotal currencyID="CAD">47.01</OrderTotal> <ButtonSource>ST_ShoppingCart_DP_US</ButtonSource> <NotifyURL></NotifyURL> <ShipToAddress> <Name>John Wade</Name> <Street1>4 B***shire Drive</Street1> <Street2></Street2> <CityName>London</CityName> <StateOrProvince>ON</StateOrProvince> <PostalCode>N6J 3S3</PostalCode> <Country>CA</Country> </ShipToAddress> <InvoiceID>johnwadeca55</InvoiceID> </PaymentDetails> <CreditCard> <CreditCardType>MasterCard</CreditCardType> <CreditCardNumber>***************5</CreditCardNumber> <ExpMonth>0*</ExpMonth> <ExpYear>20**</ExpYear> <CardOwner> <PayerStatus>verified</PayerStatus> <Payer>*REMOVED*</Payer> <PayerName> <FirstName>John</FirstName> <LastName>Wade</LastName> </PayerName> <PayerCountry>CA</PayerCountry> <Address> <Street1>467 Berkshire Drive</Street1> <Street2></Street2> <CityName>London</CityName> <StateOrProvince>ON</StateOrProvince> <Country>CA</Country> <PostalCode>N6J 3S3</PostalCode> </Address> </CardOwner> <CVV2>489</CVV2> </CreditCard> <IPAddress>64.231.57.67</IPAddress> </DoDirectPaymentRequestDetails> </DoDirectPaymentRequest> </DoDirectPaymentReq> </soap:Body></soap:Envelope>'
Response: HTTPS: libcurl error(56): Proxy CONNECT aborted

 
  • indy0077
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Posted 01 December 2010 - 09:01 AM #15

The 'CURLE_RECV_ERROR (56)' says: Failure with receiving network data.

That means, as Jesse mentionted, your API Signature (Key) might be wrong or there is a problem on your server with the configuration.

Did it work before?
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  • cory1970
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Posted 03 December 2010 - 10:27 AM #16

I am having a very similar issue, take a look at my thread http://forum.cs-cart...3294#post103294

It is very frustrating when checkout takes this long. The rest of the site is very fast.