Notification of Incomplete Orders

Does anyone know how I can give the store owner more notification of incomplete orders? He is having problems because the orders that are “incomplete” are not easily visible. So, I would like to do one or all of the following:

1. Have store owner notified via email if the order is “incomplete” status
   
2. Have incomplete orders display in the initial dashboard (i.e. Under “Latest Orders”)
   
3. Have incomplete orders display in the list of orders (i.e. without having to explicitly click “Incompleted Orders” link)
   
   
   
   I know that the orders show up under “incomplete orders” link, but the store owner often misses them for days, while the client is waiting for their product.
   
   
   
   I did not see anything in the Admin area to do this, so I assume I must change the code and/or template. Any thoughts?

Hello,

Has anyone been able to solve this?

I came across this when the customers order was canceled by the cc processor. The order was created with a status of “incompleted” I did not know about it until the customer sent me an email wondering if the order went through or not. At least an email should go out to the admin/order department.

Thanks,

Bob

[quote name=‘pbannette’]Has anyone been able to solve this? [/QUOTE]



I actually got a good reply from support, so I’ll post that here.



To have store owner notified via email if the order is “incomplete” status



Open the “your_store/core/fn.cart.php”



FIND:

$notify_department = isset($force_notification['A']) ? $force_notification['A'] : (!empty($status_params['notify_department']) && $status_params['notify_department'] == 'Y' ? true : false);



REPLACE WITH

$notify_department = isset($force_notification['A']) ? $force_notification['A'] : (!empty($status_params['notify_department']) && $status_params['notify_department'] == 'Y' && $order_info['status'] == STATUS_INCOMPLETED_ORDER ? true : false);



To have incomplete orders display in the list of orders

1. Open the “your_store/core/fn.cart.php”
   
   
   
   FIND:
   

$params['include_incompleted'] = empty($params['include_incompleted']) ? false : $params['include_incompleted']; // default incomplited orders should not be displayed



REPLACE WITH:

$params['include_incompleted'] = empty($params['include_incompleted']) ? true : $params['include_incompleted']; // default incomplited orders should not be displayed



2) Open the “your_store/controllers/admin/orders.php”

FIND:

if (!empty($params['status']) && $params['status'] == STATUS_INCOMPLETED_ORDER) {
$params['include_incompleted'] = true;
$view->assign('incompleted_view', true);
}





REPLACE WITH:

/*
if (!empty($params['status']) && $params['status'] == STATUS_INCOMPLETED_ORDER) {
$params['include_incompleted'] = true;
$view->assign('incompleted_view', true);
}
*/

Thank you,

Will try this after next version is released.

Bob

My bet is that because they provided the code diffs that the change WILL be in the next release. Just a bet.

[quote name=‘tbirnseth’]My bet is that because they provided the code diffs that the change WILL be in the next release. Just a bet.[/QUOTE]



You’ve been around long enough to know better than to bet on that.

@tool… Hmm, do I sense a betting man…

Once I see 2.1 stabilize more, I will venture there. But until they put back the cart on single page checkout, I won’t even consider it.

Does anyone know how I can give the store owner more notification of incomplete orders? He is having problems because the orders that are "incomplete" are not easily visible. So, I would like to do one or all of the following:

1. Have store owner notified via email if the order is "incomplete" status
2. Have incomplete orders display in the initial dashboard (i.e. Under "Latest Orders")
3. Have incomplete orders display in the list of orders (i.e. without having to explicitly click "Incompleted Orders" link)

I know that the orders show up under "incomplete orders" link, but the store owner often misses them for days, while the client is waiting for their product.

I did not see anything in the Admin area to do this, so I assume I must change the code and/or template. Any thoughts?

Hi are you find any solution about this??

Hi

I know its been a long time but this problem is still buging many store owners.

So we created this as addon

You can buy it for 22€. in our store https://www.cscart.b...ete-orders.html

incomplete1.png1903×1903 154 KB

incomplete2.png1903×1903 204 KB

Long time in the market:

Abandoned Cart Reminder

Please take a look.

Long time in the market:

Abandoned Cart Reminder

Please take a look.

Its a bammer you didnt suggest ths to client abov at that time