I have been trying to debug this for a day now unsuccessfully. I can turn on show all errors, notices, and warnings in PHP and get nothing in the log and no errors to the screen. The credit card payment gets authorized and the customer receives the order confirmation email, but the status remains open. So the process is breaking down somewhere after email confirmation but before the status gets changed.
any ideas on how to go about debugging this problem? I have checked my payment page and it is running sucessfully with no errors.
The smarty debug console shows this, though I don’t know how to figure out which one I am stuck on…
[COLOR=brown]index.tpl[/COLOR] (0.25349) (total)
[COLOR=brown] main.tpl[/COLOR] (0.23658)
[COLOR=brown] blocks/locations/products/top.tpl[/COLOR] (0.00319)
[COLOR=brown] blocks/locations/products/left.tpl[/COLOR] (0.04768)
[COLOR=brown] blocks/categories_emenu.tpl[/COLOR]
[COLOR=brown] views/categories/components/menu_items.tpl[/COLOR] (0.01649)
[COLOR=brown] views/categories/components/menu_items.tpl[/COLOR] (0.00106)
[COLOR=brown] views/categories/components/menu_items.tpl[/COLOR] (0.00134)
[COLOR=brown] views/categories/components/menu_items.tpl[/COLOR] (0.00453)
[COLOR=brown] views/categories/components/menu_items.tpl[/COLOR] (0.00428)
[COLOR=brown] views/categories/components/menu_items.tpl[/COLOR] (0.00373)
[COLOR=brown] blocks/wrappers/sidebox_important.tpl[/COLOR]
[COLOR=brown] blocks/products_text_links.tpl[/COLOR]
[COLOR=brown] blocks/wrappers/sidebox_general.tpl[/COLOR]
[COLOR=brown] blocks/locations/products/right.tpl[/COLOR] (0.05411)
[COLOR=brown] blocks/my_account.tpl[/COLOR]
[COLOR=brown] blocks/wrappers/sidebox_general.tpl[/COLOR]
[COLOR=brown] addons/news_and_emails/blocks/subscribe.tpl[/COLOR]
[COLOR=brown] blocks/products_text_links.tpl[/COLOR]
[COLOR=brown] blocks/wrappers/sidebox_general.tpl[/COLOR]
[COLOR=brown] blocks/feature_comparison.tpl[/COLOR]
[COLOR=brown] blocks/wrappers/sidebox_general.tpl[/COLOR]
[COLOR=brown] blocks/pages_dynamic.tpl[/COLOR]
[COLOR=brown] blocks/wrappers/sidebox_general.tpl[/COLOR]
[COLOR=brown] blocks/locations/products/bottom.tpl[/COLOR] (0.00107)
[COLOR=brown] top.tpl[/COLOR] (0.01704)
[COLOR=brown] top_menu.tpl[/COLOR] (0.00641)
[COLOR=brown] top_menu.tpl[/COLOR] (0.00247)
[COLOR=brown] top_menu.tpl[/COLOR] (0.00123)
[COLOR=brown] top_menu.tpl[/COLOR] (0.00232)
[COLOR=brown] top_menu.tpl[/COLOR] (0.00107)
[COLOR=brown] common_templates/search.tpl[/COLOR] (0.00233)
[COLOR=brown] views/checkout/components/cart_status.tpl[/COLOR] (0.00380)
[COLOR=brown] blocks/locations/products/central.tpl[/COLOR] (0.10086)
[COLOR=brown] views/products/view.tpl[/COLOR]
[COLOR=brown] addons/recurring_billing/hooks/products/view_main_info.override.tpl[/COLOR] (0.00103)
[COLOR=brown] blocks/list_templates/details_page.tpl[/COLOR] (0.04848)
[COLOR=brown] common_templates/product_data.tpl[/COLOR] (0.04071)
[COLOR=brown] addons/discussion/hooks/products/data_block.pre.tpl[/COLOR] (0.00314)
[COLOR=brown] addons/discussion/views/discussion/components/average_rating.tpl[/COLOR] (0.00179)
[COLOR=brown] addons/recurring_billing/hooks/products/add_to_cart.override.tpl[/COLOR] (0.00251)
[COLOR=brown] buttons/add_to_cart.tpl[/COLOR] (0.00383)
[COLOR=brown] addons/wishlist/hooks/products/buy_now.pre.tpl[/COLOR] (0.00577)
[COLOR=brown] addons/wishlist/views/wishlist/components/add_to_wishlist.tpl[/COLOR] (0.00332)
[COLOR=brown] addons/discussion/hooks/products/prices_block.pre.tpl[/COLOR] (0.00293)
[COLOR=brown] addons/discussion/views/discussion/components/average_rating.tpl[/COLOR] (0.00178)
[COLOR=brown] views/products/components/product_options.tpl[/COLOR] (0.00900)
[COLOR=brown] addons/recurring_billing/hooks/products/product_option_content.post.tpl[/COLOR] (0.00125)
[COLOR=brown] addons/rma/hooks/products/options_advanced.post.tpl[/COLOR] (0.00134)
[COLOR=brown] views/products/components/product_images.tpl[/COLOR] (0.00554)
[COLOR=brown] addons/recurring_billing/hooks/products/view_main_info.post.tpl[/COLOR] (0.00213)
[COLOR=brown] addons/recurring_billing/blocks/product_tabs/recurring_plans.tpl[/COLOR]
[COLOR=brown] blocks/product_tabs/description.tpl[/COLOR]
[COLOR=brown] addons/attachments/blocks/product_tabs/attachments.tpl[/COLOR]
[COLOR=brown] addons/send_to_friend/blocks/product_tabs/send_to_friend.tpl[/COLOR]
[COLOR=brown] addons/discussion/blocks/product_tabs/discussion.tpl[/COLOR]
[COLOR=brown] addons/discussion/views/discussion/view.tpl[/COLOR] (0.00624)
[COLOR=brown] blocks/product_tabs/features.tpl[/COLOR]
[COLOR=brown] views/products/components/product_features.tpl[/COLOR] (0.00984)
[COLOR=brown] common_templates/help.tpl[/COLOR] (0.00179)
[COLOR=brown] common_templates/help.tpl[/COLOR] (0.00166)
[COLOR=brown] common_templates/help.tpl[/COLOR] (0.00151)
[COLOR=brown] common_templates/help.tpl[/COLOR] (0.00151)
[COLOR=brown] blocks/product_tabs/files.tpl[/COLOR]
[COLOR=brown] addons/required_products/blocks/product_tabs/required_products.tpl[/COLOR]
[COLOR=brown] addons/tags/blocks/product_tabs/tags.tpl[/COLOR]
[COLOR=brown] addons/tags/views/tags/components/tags.tpl[/COLOR] (0.00260)
[COLOR=brown] blocks/wrappers/mainbox_general.tpl[/COLOR]
[COLOR=brown] bottom.tpl[/COLOR] (0.00474)
[COLOR=brown] common_templates/search.tpl[/COLOR] (0.00188)
Well By changing exception style to hide exception, I now get your order has been processed sucessfully, but the placing order please be patient is still there and spinning.
I experience the same thing.
Does placing an order and updating the order status take like over 20 seconds?
It’s probably because of the email server configuration on your server.
I fix the problem by switching servers. Haha…
I posted to this thread:
[url]http://forum.cs-cart.com/showthread.php?t=18218[/url]
Playing around with the email method did the trick. The swirling thing goes away. I’m still having problems with completed orders staying open though.