Credit card info NOT coming through

General General Questions
1

We have been noticing an increase of orders that complete the check out process but their credit card information is not coming through. :confused:



We manually enter our credit cards and we retrieve it from the admin area of CS-Cart. I would happen every once in awhile but now it is happening every day!



I think there is a glitch in the upgrade. We need to resolve this. We canā€™t keep emailing/calling our customers asking for their credit card information again and again.



Is anyone else, who manually enters in their own cc info, experiencing this?



Thank you! :rolleyes:

2

I have been having the same problem lately except Iā€™m still running 2.0.14



I really have no idea what could be causing the problem.

3

In Order Statuses you can specify for CS-Cart to remove the credit card info or not via a checkbox. Check to see if that is the issue.

4

[quote name=ā€˜racingsolutionā€™]In Order Statuses you can specify for CS-Cart to remove the credit card info or not via a checkbox. Check to see if that is the issue.[/QUOTE]



No, this is a different issue. Sometimes an order will come in and the credit card info wont be there or parts of it are missing like the cvv2.

5

This has been happening more and more since upgrading to 2.0.15, has this been resolved at all?



Thanks

6

The credit card info not showing continues to be an issue. We have at least 2 of these per day sometimes moreā€¦ We have to call our customers and then ask them for the their credit card again. This is SO not cool.



I know we canā€™t be the only ones that this is happening to. :confused:

7

We had this problem. CS-Cart support found no problem.



At the time we were using One Page Checkout.



Changed to multi-step, no problem since.



What seemed to happen is that when you chose the credit card payment type, CS-Cart would not wait for the fields to appear and just place the order.

8

as a csc user looking at upgrading to 2.0.15 this is concerning.

I am assuming these orders are ā€œfailingā€ which is why you are calling the customer to obtain the CC info? Is the customer at least getting the email informing of the failed order?

9

Hi Eric,



Itā€™s only an issue for the one page checkout. This problem is not a widespread problem at all. Yes an issue for me, but 99% donā€™t have an issue otherwise we would see lots of complaints on this forum.



I think the issue is with AJAX.



Version 2.1 may solve this issue,



CS-Cart is nice. I have a number of licences and am very happy with it.