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TRACK IT!!! TRACKING NUMBER!!! WE NEED TRACKING!!! - PLUS... Rate Topic   - - - - -

 
  • ilookfab
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Posted 20 March 2006 - 09:11 AM #1

Hi
the biggest disadvantage I see is the lack of tracking number field and track it button in the "order completed" email to the customer and in the back end.

Also - one needs to be able to modify order in case a customer made a mistake and requests a change - this is a must.

plus variants should have separate SKUs with separate inventory quantities like some carts do.

admin.php should be moved to a separate folder to be folder password protected.

phone order back end module should be available to create orders over the phone.

Thanks.

 
  • ilookfab
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Posted 20 March 2006 - 09:15 AM #2

Plus

Users online - similar to some carts should show what customer have in cart and what page they are currently on. Also there should be more statistics such as:
conversion rate, search statistics, etc. etc. etc.

Also I have some issues with Safari browser when using the backend. We would love to see a cross platform solution, in the very end, the best things are born on Macs and Free-BSD :-)

 
  • SH
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Posted 20 March 2006 - 06:41 PM #3

I agree with ilookfab, tracking is a must nowadays I did see a mod for UPS but I would like one for Royal Mail Track'n'Trace service where I can send the customer the final email with a tracking number in the email.

Another nice add-on or mod would be to have the ability to offer the customer a reminder service so that they don't forget important dates and we can do a little advertising at the same time.

Regards,
SH

 
  • zeke
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Posted 21 March 2006 - 12:50 PM #4

Hi all,

the biggest disadvantage I see is the lack of tracking number field and track it button in the "order completed" email to the customer and in the back end.


It's in our schedule. Will be available in next versions.

Also - one needs to be able to modify order in case a customer made a mistake and requests a change - this is a must.


Will be available since 1.3.3

plus variants should have separate SKUs with separate inventory quantities like some carts do.


Variants have separate inventory quantities already.

admin.php should be moved to a separate folder to be folder password protected.


Why? First, it's contrary to our architecture, also we did not see any security issues with placing this script to the root directory. In case of emergency, you're able to rename this script to something like "333df32dffsfdfg.php" ;)

phone order back end module should be available to create orders over the phone.


Could you specify, what should this module do?

Regards,

 
  • zardos
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Posted 21 March 2006 - 05:34 PM #5

Hi zeke

Could you tell us if any of these will be in the next version.

RMA (Return Merchandise Authorization). If you are selling goods online you probably know how annoying the problem of returns maybe if you've get to deal with it often.

Products Comparison. Helps your customer to choose the right product.

**Some way of modify orders after they are placed by customers.** already answered.

Quickbooks export

new payment gateways, Nochex, Protx, Velocity Pay, SecPay.

Mainly (RMA) and payment gateway for (protx)

Thanks

 
  • TonyK
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Posted 21 March 2006 - 06:21 PM #6

The best RMA i've seen is on newegg.com

https://secure.neweg...ryRMAStatus.asp

once you login, you see all your orders and can request a replacement or an RMA.

So easy to use and do...

 
  • snorocket
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Posted 21 March 2006 - 06:24 PM #7

Since we're on the subject, RMA and AOM type modules should not be add-ons, they should be standard practice and part of the CS-Cart package, its better to raise the price of the software then to offer an add-on to do what it should have done out of the box, please don't follow X's footsteps.
SNOROCKET.COM, Now Accepting PRE-ORDERS:
Customer Service (Helpdesk) Addon for CS-Cart v4.3.1
Quote and Invoicing Addon for CS-Cart v4.3.1

 
  • TonyK
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Posted 21 March 2006 - 06:29 PM #8

Don't worry, from my discussions with CS staff, Add-ons are not coming, everything will be Included in the base cart.

 
  • zardos
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Posted 21 March 2006 - 10:15 PM #9

Hi

I agree,

its better to raise the price of the software then to offer an add-on to do what it should have done out of the box,


These are major components in the every day use of a cart.

 
  • ilookfab
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Posted 22 March 2006 - 03:44 AM #10

Hi Zeke

A module such as the one that would allow "fullfillment staff" and the master admin (a separate administrator user group that has limited access to admin backend - to fulfill orders, ship and create them) to create an order directly from the backend when a customer calls in - create a customer profile and be able to add products to their order along with the shipping in real time. There are such features available for the X-..

I hope this answers your question.

One thing I hated about X is that it would never separate the total "shipping cost" paid in and the "product sale". It was always a problem when calculating commissions on sale. I had manualy to play around this problem.

 
  • zeke
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Posted 22 March 2006 - 10:01 AM #11

Hi,

payment gateway for (protx)


Will be available since 1.3.3

 
  • zeke
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Posted 22 March 2006 - 10:09 AM #12

The best RMA i've seen is on newegg.com

https://secure.neweg...ryRMAStatus.asp

once you login, you see all your orders and can request a replacement or an RMA.


Do you know what shopping cart they use?

 
  • TonyK
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Posted 22 March 2006 - 02:06 PM #13

Their own...they have spent millions on their own custom system. and its imo, the best and easiest ecom site i've used.

 
  • zardos
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Posted 22 March 2006 - 02:52 PM #14

Hi zeke,

Thanks for the reply on (protx), thats great.

 
  • zeke
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Posted 22 March 2006 - 03:08 PM #15

Their own...they have spent millions on their own custom system. and its imo, the best and easiest ecom site i've used.


Eeh, I don't have an account with placed orders, so... can't check ;)

 
  • TonyK
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Posted 22 March 2006 - 03:39 PM #16

I can take screenshots, but I dont want to return anything..so I wont be able to go thru the whole process.

 
  • zeke
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Posted 22 March 2006 - 04:35 PM #17

Hi,

I can take screenshots, but I dont want to return anything..so I wont be able to go thru the whole process.


It'll be appreciated. Thanks.

 
  • TonyK
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Posted 22 March 2006 - 05:00 PM #18

I posted the screenshots in my helpdesk area.

 
  • zeke
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Posted 22 March 2006 - 05:03 PM #19

Thanks!

 
  • MarkWhoo
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Posted 09 April 2006 - 08:00 AM #20

Before everyone gets side tracked here, the original post was one of tracking and shipping issues.

Now I have a few questions about this.

Shipping needs to take multiple issues into consideration on admin side.

1) Is this a drop ship store? Do I see goods for others and those people drop ship for me? if so, I will need the ability to have an origination for ALL of my products.

2) Once an order is placed by customer, there is a need to calculate shipping. If the goods are coming from multiple locations, there is a need to be able to post and use multiple tracking numbers. these numers then should be able to be posted for end user on their order sheet (sent) and order page (displayed).

3) If this is a person selling their own goods that are stocked in their own location, there is also ability to tick a radio button that would bypass this option and all sjhipping woud come from a single location, yet possible to show tracking for more than a single box of goods.


Now this is not for a single shop, this is needed by MANY shops for MANY applications. Shipping is one of the largest thorns in people sides.


Now that a basis is set up for origination and tracking, what about the admin and setting up shipping costs and packaging. There are all sorts of issues that arrise and most of them are sizing issues and the ability to pass on those variables.

Most of the shipping companies out there have thew ability to receive dimensions and weight etc to help with costs calculations etc.

This brings me to two more issues and that is dimension / weight variables and cost calculations.

For example:

An attempt to take dimensional weight into consideration using a product's shipping dimensions. At the very least, an option on admin side a set up to specify on each product to "Ship alone" for large / heavy items so that you do not exceed weight maximums for real-time calculations. The focus should really be on making the real-time calculations work. Carts seem to blame the shipping companies when the issue is really one of data presentation (box 1 99 lbs X"xY"xZ", box 2 66 lbs X"xY"xZ" rather than a single box of 165 lbs). This is a bit tricky since dimensional weights change by shipping method rather than carrier (UPS Ground is different than UPS Next DAY AM). And add the shipper's options: Saturday delivery, insurance calculations, etc.

For some simpler stuff to implement, at least "Contact for shipping cost" on each product (heck, add "Contact for price", too). This is a real problem for anyone who ships items on pallets. If any item in a cart had either of these set, the customer would need to contact the store in order to have the order total calculated and "released" for payment.

Most carts offer a check box for "Free shipping". This really needs to be extended to "yes", "no" and "never". The "Yes" option forces no Shipping charge for this item, "No" means it is based on a minimum and the "Never" option would prevent the product's price from being included in calculating a "Free Shipping Minimum". This relates directly to drop shipping as well as shipping oversize items.

For instance, we have some items that cost over $100/unit to ship UPS Ground because they are OS3 and over 60" in length which costs an additional $6. If my minimum order total for free shipping is $300 and this item costs $301, I do not want it used to determine giving away shipping and potentially losing money on the order. If they order other items which qualify for free shipping and meet the minimum, they should get free shipping on those items but not on this particular item. In the case of an item I drop ship from my supplier, I may need to pass on the shipping cost (the fact that I do not stock it usually means that it is either too big and expensive to ship, so why ship it twice). We used to be able to bury a portion of the shipping cost in our prices but Froogle and other shopping engines make that impossible nowadays.


Now if these issues are taken into real consideration, you will have a viable shipping application withinn this cart. Of course there are times when yuo will want to over ride this and it is when you sell electronic goods or downloadables such as music etc.

Overall though, this would beat everyone's shipping capabilities out there, lol. AND have this set up for the admin to use for "RealTime" Shipping AND fixed shipping applications.


There is a real need for all of these capbailities and I think if everyone reads this, they too would agree. these days Free Shipping makes us real sales. To do this, we need to take all of the above issues into consideration AND have the abilitiy to operate within these boundries.

Hope this is tangible info to use cscart :wink: